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Holiday Inn Express Liverpool - Royal Albert Dock

Brittania Pavillion Albert Dock , Liverpool, L3 4AD

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 1880 reviews
96%
Recommend This Property

Ratings Breakdown

1880reviews

  • 5 Stars
    1343
  • 4 Stars
    418
  • 3 Stars
    83
  • 2 Stars
    25
  • 1 Stars
    11

Great place

By

14 April 2021

Really nice place to stay, good food, clean and exceptionally comfortable bed, friendly staff. Close to all amenities

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one night only

By

12 April 2021

The rooms are of a good size and all amenities are in the room. The breakfast comes in a box and has to be eaten in your room, this is during Covid so any breakfast at all is welcome and it was quite good. Generally the room was clean the only down side was the toilet which still had the stains and free floating particulate from the previous guest

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another great stay in our favourite UK hotel

By

29 March 2021

platinumelite

This place never fails..lovely staff and lovely views of the Albert Dock and Liverpool skyline

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Great hotel and staff!

By

23 March 2021

club

What an absolute gem of a hotel, great location, great rooms and the staff were absolutely great!

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A great stay for great value

By

17 March 2021

This is a great hotel, in a gorgeous location. Rooms are clean and comfortable. Mattress was perfect, providing a great night sleep. Will definitely visit again for leisure purposes once the country begins to return to normal.

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Staff were amazing

By

03 March 2021

Our Stay was made Comfortable and welcoming but the lovely staff nothing was too much
Thank you

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2 night stay

By

03 March 2021

I was very pleased when i arrived, the staff allowed me to park in front of the hotel because of lack of residents. Reception staff were great, easy check-in and simple to order food and breakfast to be eaten in room.
The only downside was the room had a few really noisy floorboards which made me feel i was possibly disturbing neighbours when moving around the room at night. Overall experience was good.

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Great staff

By

28 February 2021

Under the circumstances the hotel staff were brilliant. I felt safe and the bedroom was clean. The only problem I found was the room was very cold and that was with heat on high. Also bathroom was freezing.

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During these times this is a well managed hotel

By

23 February 2021

I think when we come out of Covid some things will be a lot slicker.

The staff here were so nice, really friendly and personable, and obviously short staffed.

The rooms have a funky feel to them, the architect has kept some of the original features so the room we stayed in had a curved brick ceiling. the only issue being that the room was a bit cold and the windows I suspect they have difficulty in keeping clean

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Friendly

By

10 January 2021

Very friendly staff helpful hotel was clean and warm excellent location to visit the main attractions

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Short trip

By

08 January 2021

Decided to stay here for a quick overnighter.
Glad we did, as it was a great location for a short walk into the centre and excellent position on Albert Dock for a stroll taking in some interesting history....
Only problem was the limited access to stuff to do in the area because of covid-19 which I appreciate.....
Hotel itself is clean, very helpful and polite staff and great bedrooms....
Breakfast was nice, with the covid safety precautions set in place.
Will recommend,
Question is would we return..... Yes we would

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Stay at HIE Liverpool

By

08 January 2021

club

Perfect location for me at Albert Dock, Liverpool. From arrival Helen looked after me and nothing was any trouble. Clean, smart and no major issues with room or service. Staff were great and breakfast fine. Maybe needed some Tea, Coffee and Water in room during Covid restrictions but that did not spoil my stay and would happily return

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