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Rated 4.5 out of 5 by 277 reviewers.
Rated 5.0 out of 5.0 by A short break It was very easy to find , staff were welcoming even gave us discount vouchers for nearby restaurants, bed was comfy and the room clean. Only downfall one staff member was talking on her walks talkie very loud at about 7.45 am unfortunately not everyone wants to get up on a weekday when on a break. Please in future think of the guests. 08 July 2014
Rated 3.0 out of 5.0 by Excellent apart from the breakfast Good location, not far from city centre (10-15 mins walk) or £7 in a taxi, but plenty of restaurants & bars at Albert Docks where the hotel is situated. Staff were friendly and efficient, rooms a good size & clean, with the usual comfy beds & pillows. Hotel is in a converted wharehoue. All in, excellent, spoilt in my humble opinion by the sub standard breakfast. Sausages maybe 20% meat the rest being cardboard, scrambled eggs were of the add water to a dry powder variety, bacon there wasn't any, cheese squares of either orange or white coloured stuff wrapped in plastic, bread rolls (there weren't any), brown or white sliced only of a very low quality, fruit choice not a lot. So come on Holiday Inn Express give us something half edible or let us have the option of paying for something worth looking forward to, I'll even pay for it. Shame as everything else was good value. 06 July 2014
Rated 4.0 out of 5.0 by Basic and clean This hotel is a fabulous location and the view from our room was brilliant. The room was clean and tidy and a good size as we had a cot provided. The bed was rather uncomfortable as it was soft but they may have been personal preference. On the whole the room was good. Breakfast is self-serve but is pretty basic and tasteless. The pastries are cooked from frozen in the kitchen and were either burnt or underdone. The hot food was not good - pre-mix scrambled eggs and overlooked sausages. It's a shame as I don't think a little more effort on breakfast would cost that much more. The staff were very helpful and friendly. They helped me hugely by washing my baby bottles and making sure we were ok - so I can't fault the service. Thanks to all those I dealt with! 03 July 2014
Rated 5.0 out of 5.0 by Friendly Staff The lady in the reception was very helpful and friendly.. She made us feel very welcome and i will return to this hotel...lovely city..Taxi,s are right outside if needed..the view of the liverpool wheel is lovely at night 03 July 2014
Rated 5.0 out of 5.0 by Liverpook Overall experience was good and would stay in the future 03 July 2014
Rated 5.0 out of 5.0 by Enjoyed our Stay Loved the hotel, so comfy and clean. Will definitely be returning and recommending to my friends 02 July 2014
Rated 5.0 out of 5.0 by Brilliant Location! we were staying here because we had a gig at the Echo Arena...fab location, lovely views from our room very friendly and helpful staff. we will definitely be back. 29 June 2014
Rated 5.0 out of 5.0 by Great location and service Great location, and the converted warehouse and brick vaulted ceilings appeal to me. Comfortable bed and great service. Just need to recognise that breakfast is simple 29 June 2014
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