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Holiday Inn Express Marshall

329 Sam Hill Drive , Marshall, Michigan 49068

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 668 reviews
92%
Recommend This Property

Ratings Breakdown

668reviews

  • 5 Stars
    463
  • 4 Stars
    128
  • 3 Stars
    44
  • 2 Stars
    16
  • 1 Stars
    17

Good location to Turkeyville and Firekeepers Casino

By

03 December 2019

club

We choose this hotel based on its proximity to activities we would be participating in. The breakfast had the yummy cinnamon rolls and the pancake machine we enjoy. The beds were comfortable. I did not realize this hotel allows dogs in the rooms which I find objectionable due to it being impossible to vacuum up every dog hair and people having allergies. I also had expected to have a room like in other Holiday Inn Express we have stayed in with no carpet and an area with a couch.

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Great Place to stay

By

03 December 2019

The whole staff are top notch Rachel, Jennifer, Caitlyn all on top of there game always make my stay great!!!!

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Nice Hotel

By

28 November 2019

The staff could do a better job of making sure the customers are taking care of. I was promised points for my stay as I had a problem with my room. I didn’t get them. Nice hotel but the customer service could be better!

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Concert getaway

By

27 November 2019

platinumelite

This location is very close to the interstate and the town of Marshall, MI. It's also within 15 mins of the resort and casino where many concerts are held.

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Great service

By

25 November 2019

club

The front desk person was very welcoming and upbeat

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Great staff

By

23 November 2019

club

Excellent rooms and staff very friendly Breakfast was excellent and atmosphere was calm and respectful. Needs a few things I forgot and room service was very prompt to tend to my needs.

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Nice hotel

By

21 November 2019

platinumelite

Hotel itself is very nice. Service is good. The hotel and rooms were very clean. My only remark is that the pet fee is too much per night.

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Stay

By

18 November 2019

club

Comfortable room, with the exception of temperature control.

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Staff

By

13 November 2019

club

I was extremely disappointed with out check in. The girl that checked us in had an issue with the people ahead of us ( they were very rude to her). When I walked up I was understanding and she continued to be rude to me and my husband. Mid check in she took a phone call without saying anything and it was about 5 mins into the phone call that she finally put them on hold. I questioned my bill at check it because I was charged multiple time before check in and asked her took look at it. She didn’t. She just said I’m sure it will be fine. I asked her to look again and she said don’t worry about it. It took more than 20 mins for us to get checked in. There was about 3 people waiting to check in behind us as well as someone who already had a room that was having an issue. In the morning I spoke with Kayla who was amazing. She listened, checked my bill which showed I was doubled charged for my room. She also sent me a nice email to apologize for our bad check in experience. Kayla is what redeemed our stay. If not for Kayla the review would have been much worse.

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Weekend getaway

By

13 November 2019

club

I have always preferred staying at a Holiday Inn and the facility in Marshall, MI was on point. Great place to stay with wonderful staff and facility.

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Marshall is the Town I Grew Up in...

By

01 November 2019

club

Love staying here. It is located only about 2 miles from the home my parents had for over 45 years. Always makes me feel comfortable and welcome at the Holiday Inn Express...the breakfast is especially pleasant and great food.

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Great place to stay

By

30 October 2019

Great staff always friendly and helpful ! Always my favorite place to stay!!

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