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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 275 reviews
96%
Recommend This Property

Ratings Breakdown

275reviews

  • 5 Stars
    213
  • 4 Stars
    45
  • 3 Stars
    9
  • 2 Stars
    1
  • 1 Stars
    7

great night sleep

By

10 August 2016

club

We slept well but I was disappointed in exercise room equipment. The two machines were not working and the third and only other one was not what I felt did the job. I do love the Holiday Inn Express Hotels, though, to bad this one didn,t maintain the gym room.

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Nice place to stay

By

05 August 2016

I stay here on a regular basis for work. The beds and pillows are very comfortable and I almost always get a great night sleep. The front desk staff is always friendly and efficient. My only complaint is the cleanliness of the showers. Like many hotels, the cleaning staff just cleans the surface of the bathrooms in between stays. Yes the faucets are shiny, the toilets clean, and the towels fresh but once you get closer, you see the build up of mildew. The shower heads, around the edges of the tub, and the granite walls all need a good scrubbing. It isn't awful but if they don't clean better, then the quality of this hotel will steadily decline with time. I requested for my shower head to be cleaned and the walls to be wiped down to the assistant manager at one of my stays but it never happened. I actually switched hotels for a few weeks due to this issue but did return to the Holiday Inn because the beds are much more comfortable and I felt safer. All in all, it is a very good hotel but I'd really like to see it stay that way!

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Nice Comfortable Stay

By

03 August 2016

club

My hotel stay was comfortable and relaxing. The hotel was clean and grounds neat. Receptionist was nice, attentive and professional. I will be staying at a Holiday Inn Express again.

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Comfortable bed and great service

By

03 August 2016

The bed is great for a comfortable night's sleep and the pillows come in soft

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Amy S.

By

01 August 2016

club

Very nice place to stay, friendly courteous staff.

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amazing staff

By

28 July 2016

The staff was incredibly accommodating for two softball teams that we were staying with. They were able to keep everyone safe and happy!!!

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Greeted with smiling faces

By

23 July 2016

club

After a long drive it was wonderful to be greeted by such friendly, smiling faces. Our room was exceptionally clean in spite of it being a designated "pet" accommodation. Will definitely return on our next trip through the area.

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Comfortable rooms and friendly staff

By

22 July 2016

club

spacious and comfortable rooms. excellent breakfast. wonderful staff.

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Good Stay

By

21 July 2016

We travel to the Mattoon area around every 3 months. The last times we stayed down there we stayed at another hotel. It was not a good experience. We were going to be coming down again in Sept. We ended up cancelling the trip since the hotel is already booked up for that weekend. When we stay in Mattoon we will be staying here from now on.

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Pretty Nice

By

11 July 2016

Overall, a good stay. The hotel rooms were a little outdated compared to what I'm used to seeing from Holiday Inns.

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Great hotel near the highway

By

06 July 2016

Great hotel, close to interstate for leisure or business travel. Breakfast buffet is delicious with many food choices for breakfast. The hotel staff is courteous and friendly. The hotel is close to shopping and many restaurants.

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Good clean hotel

By

05 July 2016

platinumelite

Clean hotel close to I57 with easy access to Mattoon and Charleston

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