 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property
Overall Experience 4.2
84%
Recommend This Property
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Weekend stay
ByNeka
17 November 2020
The overall visit was pleasant and close to major freeways. The room was clean and the front desk was friendly.
Great place to atay
ByLeat
09 November 2020
I enjoyed my stay. The staff was courteous and friendly eager to please. I was comfortable in my stay. I would highly recommend this hotel.
Overall good hotel
ByMarc R
05 November 2020
Comfortable, quiet, overall a decent hotel. Staff was friendly and we had no problems.
Comfortable/clean room poor staff.
Bydalziel
30 October 2020
Staff repeatedly tried to enter my room beginning at 9am when the night prior at check in I requested a late check out. Even after speaking to the front desk again about the late check our staff tried entering two more times prior to my departure.
No bathroom light
ByDissatisfied
28 October 2020
Terrible experience. Lack of attention to detail. No light. No towels. No management.
Trip
ByMickey
27 October 2020
Room was what we expected. Due to covid had to get food off property. Ice machine couldn't be found.
Can't Blame Everything on Covid!
Bysteve
24 October 2020
Arrived, checked in, asked if there was a cart available - clerk leaned over the desk and looked, said guess they're all gone. We started carrying what we could and found a cart on the floor to get the rest. That should have been our first clue. I asked about breakfast since the area was blocked off, clerk said no hot breakfast but they would have bagged meals available. There were no meals of any kind during our entire 4 (supposed to be 5) day stay. First night only had one bath towel, went down and asked for another one - clerk had to hunt for one. The cleaning crew never serviced our room at all, we had to keep asking for towels. The garbage kept piling up, we ran out of several things. After complaining one day we came back to find a stack of towels and sheets with a note - guess it's a do it yourself operation. We were pretty disgusted overall and cut our trip one day short. I could get a much cheaper hotel if I wanted a cheap hotel experience. I called corporate and filed a complaint.
Poorly ran for amenities
ByPLamb
24 October 2020
No hand soap available. One set of towels for 2 guests. 1 pod of coffee and no extra available for desk. No coffee in lobby. No Breakfast as advertised.
Looks are Deceiving (Exterior)
ByDr Dre
22 October 2020
I'd like to start out by saying - I've stayed in many Holiday Inn Express properties for business and pleasure. However this has been the worse experience I've had in a long time. The staff blamed a lot my concerns to why a lot of things were not to my satisfaction on COVID. My second concern was the price - My family was there for a funeral and each of was charged a different price for the same dates and time and we were told there was nothing that could have been done about it - The 3rd concern was the wet damp smell in the rooms. My 4th concern was advertised breakfast and NO BREAKFAST! 5th Concern - 1 set of towels for a double Queen bed room.
Quiet and comfortable
ByMikeJ
21 October 2020
At Check-in, given a key to an occupied room. Staff gave me another room and problem solved. Room was overall clean and comfortable. Sheets and comforter were very wrinkled.
Price was great and overall a great value.
Comfortable and clean
ByDave
19 October 2020
Our arrival was nice with a friendly young man greeting us at the desk. Our reservation had been made at the IHG club level which was made seamlessly by a friendly competent operator. one scary thing happened on the initial night. After visiting my son who lives in the area, we returned to the hotel to find that our key didn't allow entry into our room. We returned to the desk to learn that the staff was not aware that we were there for two nights and had discharged us from our room with all our belongings still in the room.
Business Traveler spot
ByRon1964
18 October 2020
Feel right at home in this safe and clean Holiday Inn Express. The staff is very knowledgeable and friendly.