Rated 4.3 out of 5 by 403
Rated 5.0 out of 5.0 by Verified Reviewer Value for money
My only fault is that you not control non residents ie campers using carp park and entering hotel in their dressing gown and having breakfast. In this instance the hotel needs to operate a clamping system.
April 21, 2016
Rated 5.0 out of 5.0 by jojoanne22 Friendly hotel
Great stay, staff very efficient and service checking in and out was quick. Had a lovely sleep and breakfast the next day ...although i do just wish they had real scrammbled egg instead of the powdered ones!
April 15, 2016
Rated 5.0 out of 5.0 by Family. Very comfortable stay.
We visit the Holiday Inn Express Peterborough very regularly and are very satisfied. This time, however,
there was a distinct 'doggy' smell in the Reception area.
Also, our complimentary tea/coffee supplies in the room had not been replenished, and were not replenished
during our stay - most unusual.
April 9, 2016
Rated 4.0 out of 5.0 by Kesbol99 A few issues at check-in but overall recommended
Staff need to be consistent when checking in. Not only here but across the brand. I have Platinum Elite status and had booked two rooms. Nothing uncommon but on this occasion I was informed I would only be entitled to one set of the standard rewards. This is not something I'd experienced before. I challenged the decision but the second member of staff confirmed. I informed them I would take the matter up centrally after. Later that day I received the 2 x 300 points so problem solved. So what is the standard process here?
Later when I wanted to charge to my room I was told I'd need to swipe my credit card. Not an issue but again this is inconsistent with other hotel stays and indeed numerous recent stays in this hotel.
Just some consistency please with process would be advisable to ensure customer experience.
One other issue - No scrambled egg for breakfast next day as the order hadn’t arrived!
April 6, 2016
Rated 5.0 out of 5.0 by Mickc49 Great location coupled with friendly service
Excellent value for money hotel with professional and attentive staff. Rooms excellent and choice of pillows provide opportunity for a good nights sleep. Bar area was under alteration but staff worked around temporary services excellently.
April 4, 2016
Rated 5.0 out of 5.0 by Trevarna Comfortable rest
This hotel by far exceeded our expectations.We had family room,which was extremely clean
April 4, 2016
Rated 4.0 out of 5.0 by the penman Quiet location and comfortable bed
The hotel was conveniently located for the East of England Showground and provided a high standard of service and facilities.
I do not understand why the second night of a stay using the same room should have to be charged at a higher rate than the first night.
April 2, 2016
Rated 5.0 out of 5.0 by whatalotofeffort Warm and snug
stayed here several times and it never disappoints. Staff are always friendly and helpful and the early serving of breakfast is a great plus. Will definitely stay here again.
April 1, 2016