 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Clean and comfortable
ByCaptCow
19 November 2020
Clean, well maintained hotel. Staff was courteous and professional. The building itself was a bit dated and dark.
Indy room
ByMsmith
19 November 2020
Great reception upon walking in great Cleanly Ness very comfortable bed easy access in and out of the motel
COVID concern
ByTom1177
16 November 2020
I liked that the TV remote was wrapped so is was cleaned before our arrival
Lord
Byaloha 64
11 November 2020
overall fine experience xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Friendly and comfy
ByJane
10 November 2020
We stayed here and was very impressed. Very friendly staff, clean rooms and very comfy beds. The shower was also awesome.
Lied to by General Manager and staff
By
07 November 2020
On August 23, 2020, I made a reservation at this HI. It was through a 3rd party, because I could not reach the HI at Vernon by phone, after repeated attempts. The third party, Kevin, assured me I would get the points and spoke with Britney at the HI in Vernon, who confirmed it through him, that I would get the points.
On August 27th I reached Britney at the HI, Vernon just to double check, Britney reconfirmed that I would get the points, and she said she had uploaded them to my IHG account. I told her if there was any problem I would cancel the planned reservation scheduled for September 1st arrival and then make a new one to get my points. She said everything was all set.
When I arrived on the 1st I was told I would not get the points. I spoke with the General Manager Victor Antico, who after much discussion, said I would get the points and that HI would not be happy with him for doing it. I did not receive the points and I am angry that I was lied to by Britney and Victor. I could have cancelled and made a new reservation, as mentioned above, but was assured by Britney it was not necessary. I will never stay at that HI again. It still angers me I was lied to, twice, once by Britney and then Victor. I have stayed at that HI many times over the years and want the points.
Assigned an occupied room
ByPastor Jose
04 November 2020
At my arrival I experience a very unpleasant moment because I was given the keys for room 318 and when opened the door someone was already in that room, it was late at night (around 11:pm) The gentleman came on his underwear and all I did was to apologize and went down to the front desk and let the Front Desk clerk know about it.
She apologized and gave me another key for another room.
Great Hotel. Lessor Manager
ByOldies
19 October 2020
Hotel was great. Had an unnecessary problem with desk manager about a pizza delivery. Told us pizza can come to room number. Told delivery guy to wait in lobby. Gave up and left never had pizza. Manager was the one who gave us the business card and should have remembered WHO was waiting for delivery. We went to bed hungry and were furious. When I finally came to lobby he said delivery guy waited an hour after he told me delivery’s go to room number. Was not accountable or remorseful.
Would definitely recommend
ByMike G.
11 October 2020
Comfortable bed and room was clean. Staff service was great.
24 hour visit!
ByMarBryan
10 October 2020
We arrived early, and Wendy let us check in, as everything was ready. The bed was comfortable, the room was perfect. The staff was extremely courteous, We stay at this location a lot, when we fly up for family visits. It’s always clean, and it’s close to everything.
Clean rooms, affordable
ByTomCT
30 September 2020
Room was clean and comfortable. Staff was quick to get you checked in.
Comfortable rooms and friendly staff
ByLenny
29 September 2020
We stayed for 2 nights on a recent work trip and had a great stay. The hotel took many precautions and made the stay very comfortable.