 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
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Efficient service with great amenities!
Bydmoons
23 June 2022
This location provided a great breakfast experience! All too infrequent nowadays. The atmosphere was clean and care was shown in ensuring customer safety. Got a copy of the morning paper and never had to ask for anything.
Clean, but tired
Byreturn trip
16 June 2022
We had never stayed at this location before and booked it when other preferred options for our trip were unavailable. Have stayed at many HIEs and they are probably my preferred chain and why we picked this one.
The place was convenient to I-84 and the desk staff were helpful, friendly, and welcoming. (However, they didn't have a list of local restaurants, but could suggest places.) Our room was clean and actually had a window that opens which was a plus. The entire hotel is in need of a major update and renovation. While the exterior has the new generation of HIE signs, the interior has not had the latest round of updates that started about 4-5 years ago. I would say this has about 20 year old decor and the wear and tear is showing. The lighting in the room is a bit dim. In our room one bulb was burned out in the bathroom, and one shelf in the vanity was falling off. The bathroom door also was off balance and stuck. The furniture was showing wear. The hallways have dinged and scratched paint and wallcoverings everywhere. The exercise room was dirty and neglected with the stationary bike broken and not operable. This is a decent hotel in a good location if you need to stay near I-84 while traveling. The hotel just needs some serious TLC and updating to bring it up to the standards I expect from HIE. I hope they can get this renovated soon.
Convenient location
ByBzjt
05 June 2022
Nice stay. Good location and friendly staff. Breakfast was really good and check in and check out was easy. Small inconvenience occurred and it was taking care off quickly.
best location for our travel
ByJack
13 May 2022
quick, fine location, enough, kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Very helpful
Byaxleman
22 April 2022
It was just another stay but Manny (I believe was his name) was super helpful to my 12 yo daughter. Pool was nice and weight room had enough to do a good workout.
Visiting Family
Bycastro1267
20 December 2021
The Vernon Holiday inn Express was very welcoming. The staff was very professional and went out of their way to ensure we were satified. Breakfast was hot and tasty. The rooms were very well cleaning and sanitied, the beds were very comfortable. I was able rest and sleep through the night. Not to mention they have an indoor heated pool, yes it was cold in Connecticut but the pool kept us warm.
Preferred Travel Location
ByTheKid26
14 December 2021
We usually stayed at the Holiday Inn Express in Paramus, NJ and was saddened to find out that it had closed down. Since we have travelled extensively throughout New England, our first thought for a substitute was another Holiday Inn Express. My wife googled the nearest such establishment and found the Holiday Inn Express @ Exit 64 in Vernon. It was a fortuitous choice. It is now our favorite!
Nice place
ByCraig
11 December 2021
Overall clean and comfortable. Property is dated and needs a complete rehab.
Great location
ByLynne
08 December 2021
This motel was nicely located near restaurants and shopping opportunities. The room was comfortable and the bed was great. The only negative was cleaning was upon request meaning that the cleaning staff would not enter the room unless you request services. I believe this was a Covid precaution However, my rate was not reflected in the change of services. Otherwise my stay was very nice.
Friendly Front Office Staff
ByFrequent Traveler
29 November 2021
I arrived very late at the hotel. The staff at the front desk were very cheerful and welcoming despite the late arrival.
One night stay
ByEdward
22 November 2021
Overall it is very convenient location and and the staff is always friendly.
Great place to stay
ByCmc413
22 November 2021
Staff and food were great. Hotel is kept up nicely and very clean. Right next to highways.