 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.4
90%
Recommend This Property
|
Vernon Manchester Hotel
ByBenski
December 26, 2020
Courteous staff, easy highway access, and clean rooms make the holiday inn on the Vernon/Manchester line a very nice choice for hotel accommodations
Ok for business traveler
ByPaul
December 21, 2020
Nothing special but price and location a plus. No recent updates but reasonably clean.
Great
ByTraveler
December 20, 2020
Great stay would stay again, convenient and courteous
Amazing accommodations!
ByDiane
December 13, 2020
My husband and I were extremely satisfied and pleased with our stay, we signed up for the rewards program for future travel.
Thanksgiving Stay
ByMr Michael
December 07, 2020
Very nice and clean hotel:
One note: Covid does not require you to stop ALL hot breakfast options. You did not have even one healthy option available.
Clean and comfortable
ByCaptCow
November 19, 2020
Clean, well maintained hotel. Staff was courteous and professional. The building itself was a bit dated and dark.
Indy room
ByMsmith
November 19, 2020
Great reception upon walking in great Cleanly Ness very comfortable bed easy access in and out of the motel
COVID concern
ByTom1177
November 16, 2020
I liked that the TV remote was wrapped so is was cleaned before our arrival
Lord
Byaloha 64
November 11, 2020
overall fine experience xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Friendly and comfy
ByJane
November 10, 2020
We stayed here and was very impressed. Very friendly staff, clean rooms and very comfy beds. The shower was also awesome.
Lied to by General Manager and staff
By
November 07, 2020
On August 23, 2020, I made a reservation at this HI. It was through a 3rd party, because I could not reach the HI at Vernon by phone, after repeated attempts. The third party, Kevin, assured me I would get the points and spoke with Britney at the HI in Vernon, who confirmed it through him, that I would get the points.
On August 27th I reached Britney at the HI, Vernon just to double check, Britney reconfirmed that I would get the points, and she said she had uploaded them to my IHG account. I told her if there was any problem I would cancel the planned reservation scheduled for September 1st arrival and then make a new one to get my points. She said everything was all set.
When I arrived on the 1st I was told I would not get the points. I spoke with the General Manager Victor Antico, who after much discussion, said I would get the points and that HI would not be happy with him for doing it. I did not receive the points and I am angry that I was lied to by Britney and Victor. I could have cancelled and made a new reservation, as mentioned above, but was assured by Britney it was not necessary. I will never stay at that HI again. It still angers me I was lied to, twice, once by Britney and then Victor. I have stayed at that HI many times over the years and want the points.
Assigned an occupied room
ByPastor Jose
November 04, 2020
At my arrival I experience a very unpleasant moment because I was given the keys for room 318 and when opened the door someone was already in that room, it was late at night (around 11:pm) The gentleman came on his underwear and all I did was to apologize and went down to the front desk and let the Front Desk clerk know about it.
She apologized and gave me another key for another room.