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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
80%
のお客様がこのホテルをおすすめしています。

総合評価

3.9

XXに基づく 2361 お客様レビュー
80%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

2361お客様レビュー

  • 5 スター
    975
  • 4 スター
    743
  • 3 スター
    304
  • 2 スター
    176
  • 1 スター
    163

Sleepless in Stanstead

By

5月 10, 2022

club

Like a lot of guests, using an airport hotel is perfect for departing for a holiday, when you have an early flight the next day.
Therefore it’s important that you get a good nights sleep…. but despite the comfortable bed- we did not ..
The fan in the bathroom , which has no controls in the room , was on all night and despite closing the door could still be heard .. that coupled with people slamming doors and marching up the hallways meant very little sleep was had.
The hallway by the lift had buckets catching water .. not a great impression on arriving and the phone in the room did not work.
The plus sides.. staff were very friendly on arrival and the breakfast was out at a good time for early flyers and was of good standard..

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Check-in and chill.

By

4月 27, 2022

Friendly and helpful check-in staff
Clean, modern environment
Sadly the air-conditioning in our room was completely ineffective meaning we had difficulty sleeping in such a hot room.
Disappointed that the airport shuttle bus warrants a charge of £4 per person even to the hotel's clients.

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Worst nights sleep

By

4月 14, 2022

club

We booked a family room which was really small and cramped. One of the children ended up sleeping on the floor because the sofa bed was way too small for them both to share. We all had a terrible night’s sleep due to the room being so hot and stuffy. Couldn’t open any windows and all the air con seemed to do was blow warm air around the room. Staff were pleasant but not that helpful or welcoming. Food in the restaurant was nice but a bit pricey for what it was. Airport transfer coach is charged at £4 per person which seems excessive for a 10 minute journey! Breakfast was good but we wouldn’t stay again unless desperate!

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Day Room Use

By

4月 04, 2022

club

Hi,

I booked this day room for the 03/04/22 directly with the hotel. After speaking to them when booking I informed them staff that I am working locally for Network Rail, and that I would be arriving around 7am. On arrival, i was informed my booking was for 3pm. I then said no it was a day room booking which they realised after looking at my reservation. They then said no rooms available as no housekeeping had been completed. I said surely your hotel of this size is not fully booked, to which they said it was. I then, said what am i expected to do, and they said sit in the breakfast bar. Of which i did for over an hour. I then went to reception again, and thy said there is still no rooms. I then sat down again. Some 20 minutes later, the receptionist called me over and said a room is now available, housekeeping has prepared the room. On arrival at the room, there was no sign of them, having been in or in the hallways of the hotel. The room was basic, there was no coffee and no working USB ports. The bathroom was not the cleanest tbh. I do expect a level of some decent quality that this hotel failed to provide. Another place i would not stay at again in the future.

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Convenient location and good stay

By

12月 08, 2021

club

Straight forward check-in and very easy to park at front of the hotel as there was plenty of space. Room was good value for price paid.
Wish they had more options for supper on a friday, as they did only served pizza at the restaurant.

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Great place to stay

By

11月 20, 2021

Helpful staff, good rooms and bar, good place to stay

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Comfortable

By

11月 20, 2021

It was a very good relaxing and comfortable environment and suitable for traveler.

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Stay

By

11月 17, 2021

club

Great stay thankyou to reception staff for allowing me to have some uniforms delivered

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Nice

By

11月 15, 2021

club

I wasn’t told the shuttle was not free of charge when I booked the hotel.
Reception, the dark skin gentle man was great.l
Lady at the bar during breakfast rude. I said hello twice, no reply.
Food quality can be improved . Bacon was overcooked.
Bathroom: the tap in the shower did not have the nob
Mattress cover had blood stains
Cleanless Room good, bed comfort good. Room size good.

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Pracrici

By

11月 11, 2021

club

Convenient for my job, fast food restaurant nearby at walking distance. Very quiet, good and fast heating, fast check-in no queues.
Very close to the airport and shuttle available

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Good Service

By

11月 10, 2021

club

On the whole I can't complain. The staff were attentive and dealt with things promptly. Breakfast was well stocked. The Room was clean.
My only real issue was that the windows can't be opened at all and the "cooling unit" (they're rarely proper air-con) was next to useless unfortunately. It did nothing overnight so I left a card in the room to keep the power on throughout the day and despite it being a wet and miserable day barely breaching 10 Degrees the room still managed to get warmer by 2 degrees. This was the only bit that made it uncomfortable for me.

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Conveniently Uncomfortable

By

11月 10, 2021

The hotel is very convenient for travel due to the close proximity to the airport however the room was in serious need of an upgrade. The biggest problem was the bed was terribly noisy and keep me awake for most of the night.

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