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Rated 3.8 out of 5 by 688 reviewers.
Rated 4.0 out of 5.0 by OK but showing signs of wear and tear Overall, our two nights and car parking whilst away was OK and no major issues and being able to leave the car at the hotel was nice and the shuttle service works well. However, one or two niggling problems and I think due to wear and tear and not enough reception staff at busy times. One of the single beds was broken and needs repair or renewal. I asked for two additional firm pillows and only one was available. An early wake up call was promised by reception and which was not made, but fortunately the automatic system worked as a back up. Might I suggest a close inspection of all beds and other furniture for wear and tear and arrange repairs or replacement as necessary. July 4, 2015
Rated 5.0 out of 5.0 by Friendly check in This my second stay in this hotel in the last month. On both occasions the check-in staff have been incredibly friendly, helpful and efficient. The room was spotless, comfortable and very quiet, despite the proximity to the airport. I didn't have breakfast in the hotel but dinner was reasonable. July 4, 2015
Rated 3.0 out of 5.0 by Hotel Experience Hotel is very convenient for the airport with a shuttle service that you do pay for. Restaurant , bar and reception area is excellent. Rooms comfortable. Bathroom good but around shower tray had very discolored silicone & grout. In the bathroom soap dispensers on the wall by sink and shower. Was very disappointed as rest of hotel was excellent. Had been advised on previous stays that this problem was being dealt with but so far this has not been rectified. Reception staff were very helpful during our stay. July 3, 2015
Rated 5.0 out of 5.0 by Bad bed and double covers but excellet service overall Front desk was helpful and smiling. The front areas were clean and inviting. The room clean and a decent size. Clean bathroom and plenty of towels. The bed was terrible. The springs in the middle wer too soft and that made ud fall in to the middle. The idea of double covers is unattracting in the warm nights and not all people are made for sharing the covers! The restaurant was nice. Comfortable seating. The service fine and the food was ok. We had no problems with the WiFi but why one has to pay for it is a mystery to me. It's free in Denmark in hotels. We had no problems with parking. July 3, 2015
Rated 4.0 out of 5.0 by Laughable breakfast The check in was easy enough and went very well, uopon arrival to my room there was no water, trivial yes but even basic hotels give you a bottle. The bed was comfortable albeit the hotel a little noisy but that is to be expected at an airport hotel, the joke was the Continental breakfast which was toast or cereal !!!! the fruit selection was rather dismal and no croissants, quality bread, scones or muffins. There was only one waitress on at early o'clock and she was run ragged, surely the management knows the popular check out times (airport hotel = early) and adjust manning to suit. All in all reasonable stay buy shocking breakfast July 2, 2015
Rated 5.0 out of 5.0 by Perfetto Posizione perfetta per la partenza, ottimo servizio navetta verso/da l'aeroporto di Stanstead a modico prezzo. June 30, 2015
Rated 4.0 out of 5.0 by A good quiet night's sleep This hotel is comfortable and despite being so close to the airport, very quiet. The room was clean and comfortable and the breakfast good. The airport bus is reliable. The only downside was that there was no mobile phone reception in the room - I had to go into the car park to make and receive calls and texts. Otherwise it was a good experience and I would stay there again June 30, 2015
Rated 2.0 out of 5.0 by Not impressed by their service They could improve their services and sort out their internal communications even if they are just a Holiday Inn Express June 30, 2015
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