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Rated 3.8 out of 5 by 759 reviewers.
Rated 3.0 out of 5.0 by Uncomfortable beds the beds are quite uncomfortable, dinner is a bit pricy. Breakfast and staff are fine August 28, 2015
Rated 1.0 out of 5.0 by Night before flight I stayed at this HIX with my family the night before we started our holiday. We met my parents for dinner in the restaurant and the food quality was very poor considering the price charged along with slow service from staff who did not know the menu. However the worst aspect of the stay was the bed. It was the worst bed I have ever slept in, well I didn't actually sleep! The only redeeming feature about this hotel was the staff on reception who handed out lollies to the kids. August 27, 2015
Rated 3.0 out of 5.0 by Not early flight friendly Poor, bed worn, sloping inwards and small compared to rivals. Children running about upstairs and in corridors into early hours. Breakfast not relevant to an airport hotel where an early start is required with todays security requirements. Had to pay extra for a nights parking, where else could I park it? On a nights stay it should be inclusive. Complimentary toothbrush unavailable to BUY!! August 26, 2015
Rated 4.0 out of 5.0 by Check-in - Check-out problem As it was listed in the questions before, there was some trouble tracking the reservations and payments for the room. Overwise there wasn't any troubles August 26, 2015
Rated 1.0 out of 5.0 by Reception staff very rude and unwelcoming Upon entering the hotel late on the Friday evening, I was greeted by a man in the reception who was the most unfriendly hotel staff I have ever come across. When I asked him to repeat something, he stared at me blankly and asked me "to listen more carefully!!" and pointed to the literature in front of me very patronisingly. The towels in the hotel room felt quite damp and had a foul smell and the shower water pressure was low which was annoying. The bed felt quite hard and blanked very thin, which made the nights sleep fair at best. August 26, 2015
Rated 5.0 out of 5.0 by Good Location Will stay again, staff are friendly, good location. near to the airport. the only thing is parking should be free. August 26, 2015
Rated 1.0 out of 5.0 by Worst IHG Experience I have ever had I have to say I was shocked at the poor service I received at this IHG Hotel, not what you want after getting in on a flight. Check in was very slow despite only a few people waiting, The Restaurant kitchen closed 15 minutes early at 21:45 when we were told 22:00 at check-in, bearly got our food order in time and had to make a comment after being ignored in a relatively quiet restaurant for over 10 minutes! Air Con in room did not work and shower leaked, neither were addressed during my short stay, despite raising the issue with reception. I got the impression that reception didn't care, infact I got the impression that most of the staff just didn't care. August 25, 2015
Rated 5.0 out of 5.0 by Enjoyable Stay I have stayed at the Holiday Inn Express London- Stansted on many occasions, the high standard of service and comfort at this hotel continues to be maintained. August 24, 2015
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