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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
79%
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整體經驗

4.1

根據 806 評論
79%
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Ratings Breakdown

806評論

  • 5 星級
    477
  • 4 星級
    135
  • 3 星級
    66
  • 2 星級
    67
  • 1 星級
    61

Great Service

By

5月 20, 2022

I love all IHG Hotels and always have a great experience. Staff is always super friendly and go out of their way to make you feel welcome and at home. They greet you as you come in and wish you the best as you exit.

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Cincy

By

5月 20, 2022

The lady that checked me in was a breath of fresh air I had a long day and her attitude and smile were amazing! I didn’t have a blow dryer in my room I called down and she immediately brought one to my room.

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Nice bed

By

5月 16, 2022

Fair hotel with good location. Breakfast not so good.

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The room was very comfortable and surroundings quiet.

By

5月 14, 2022

The experience was as always, very good, rooms are well maintained, clean, and all the elements that will ensure one has a great experience during the stay, are perfectly in place.

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Horrible Experience

By

5月 10, 2022

I did not know this was the “party hotel” in the area. We got no sleep and staff did not control situation. Would NOT recommend.

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Clean and Efficient

By

5月 02, 2022

Great property. In town for a college graduation. Would stay again when in the area.

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Second Stay Hardly Better Than The First

By

3月 14, 2022

My wife and I stayed at this hotel several months ago and it was a disaster. I had booked two consecutive nights that required separate reservations for each night. I confirmed at the desk during check-in that we wouldn't have to change rooms. When we returned to the hotel the second night, the staff had moved our luggage and other personal items out of the room and put them in a laundry cart because they hadn't communicated to other staff members that we would be staying in the same room. (I complained in a review, the manager apologized and awarded some points for the inconvenience.) We've returned to Cincinnati two times since and stayed at two different Holiday Express locations on the Kentucky side and our stays have been fine. This past Friday and Saturday (March 11-12) we thought we would try the Redbank location again because it's closer to where we need to go when we visit Cincinnati. Again, it required two separate reservations because I used points and an anniversary night. I confirmed at the desk both at check-in and the following morning that we would not have to change rooms. Well, the second night the room key wouldn't work. I went to the desk. They said they were confused and didn't know if we would be staying the second night (even though I had a separate reservation for that night). They said they had tried to call me to confirm but no message had been left and I saw no indication on my phone that a call had been made. When we finally gained access to the room, we found that it had been made up but this time they had left our luggage in place. However, personal toiletries that we had left in the shower were gone along with a pillow protector we had brought with us. I cannot believe the incompetence of the staff at this hotel. One other thing: some serious soundproofing needs to be done. Kids running around in the room above us sounded like they were coming through the ceiling. From now on, we'll stay on the Kentucky side despite the fact that it will be less convenient for us.

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Nice hotel

By

12月 15, 2021

club

Breakfast choices limited for gluten free guests. Rooms could use an extra blanket besides the bedspread (stay was in December).

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Birthday weekend

By

12月 14, 2021

club

We check in on Saturday I am supposed to leave on Sunday for my birthday getaway but we didn’t stay the whole night because our next-door neighbors was jumping loud banging on the wall screaming so I called down there and asked the front desk to have them to stop it went on from 930 at night until one in the morning they came up and told him to stop they stopped for about 1520 minutes and started right back up so at 1:30 in the morning me and my family just packed her stuff and left and headed back to Louisville call we didn’t get to stay there and it was horrible plus my kids didn’t get to swim in the swimming pool because all the grown-up kids was acting crazy throwing stuff jumping around and nobody told them to stop that’s the worst place I ever ever stay yet I would never stay there again plus I spent $170 just to stay in a motel and didn’t even stay

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Business visit

By

12月 13, 2021

club

The hotel room was absolutely filthy. I would not take my socks off at all. Blinds were broken and desk chair was not working properly or clean

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nice place close to the city

By

12月 08, 2021

A nice place to stay when you want to be close to the city,
got a nice work out room and staff is friendly and breakfast is really good.!

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Do Not Stay Here

By

12月 06, 2021

club

We had to have one of our 3 rooms switched because it looked like someone had taken a nap in the bed, there were 2 empty beer cans in the trash, and some VERY questionable stains on the lounge chair. It is kind of out of the way for people not familiar with the are, as we were, and we did not feel 100% safe in the area.

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