 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property
Overall Experience 4.2
85%
Recommend This Property
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Horrible room but great customer service
Bylee229
July 20, 2017
I redeemed my room using points but was given a used room with slept in bed, used towels, trash filled room with no electricity. The other room I was put in was dirty and smelled moldy. Only good part about this is the front desk was extremely friendly and apologetic. Thank you Charles.
Good Service and Value
ByBMAC1974
July 08, 2017
We chose this property because we were looking for a new location after having a bad experience with another local hotel. We come down at least twice a year for Braves baseball. Alpharetta is 20 min from Suntrust Park and 40 min from Coolray Field. This is our first stay with Holiday Inn, butcwoild recommend to anyone.
Great Stay
ByMike
July 06, 2017
Wonderful and friendly staff.. Room was exceptional and very clean.. Location was very convenient to the Verizon Center..
Over all not good.
ByJackie27
July 04, 2017
................do not recommend..................
Requests were not all meet but, we enjoyed our stay
ByPaul
June 30, 2017
In my profile we requested a room on the top floor away from the elevator with extra pillows. The room was on the top floor within 5 feet of the elevator. No extra pillows were offered but there enough provided. Fortunately the room was very quiet that night and we sleep very well. Everything was clean and nice. If the front desk would have been a little less blunt I would have been thrilled with our stay.
Clean rooms and great location
Bydhrob59
June 29, 2017
Located near many restaurants, shopping center and music venue. Friendly staff and comfortable rooms. Good selection on breakfast bar.
Super service by staff.
ByJohn
June 28, 2017
Great stay at this location. Hotel and room extremely
clean and pleasant. Hotel staff especially Derrick
provided super friendly service. Breakfast service
had good variety and was very tasty.
Very clean and great service
ByLilori67
June 27, 2017
I was pleasantly surprised at the cleanliness of the hotel. There was a slight odor.. probably from the building being older. The staff.. front desk to housekeeping was phenomenal.. They made me feel like I was at home. Would def stay at this hotel again
Hidden Gem in Alpharetta
BySKelly
June 27, 2017
An excellent hotel for business or pleasure. Clean, friendly staff, affordable and well situated for access to Alpharetta, Highway 400 and all points north of Atlanta.
Great hotel
ByCookie
June 27, 2017
This is an excellent hotel to stay at and is conveniently located for several events and options. Very clean and the staff is great. Would recommend to anyone!!!
Great service
ByBrittney H
June 21, 2017
We enjoyed our stay. The rooms were clean, beds were comfortable, and staff was awesome.
Underwhelming stay
ByGTtravelgirl
June 20, 2017
I am a brand loyalist for the most part. This Holiday Inn Express is not up to the same standards as the others I have stayed in. The decor is nice, but looking closer, this hotel is dated and in need of a major overhaul. Our room was supposed to be ready but when we got to the door it was open, with the safety lock out to keep it from locking. I went back down to ask the front desk and they didn't know what I was talking about. I had to ask a couple times for them to come check the room. They opened the door and finally figured out maintenance was working in there. Took several minutes to find them somewhere else in the building. Just poor communication. The room was dark, not the cleanest. The upholstered furniture was old and dirty. The beds not comfortable. The fold out bed still had sheets from someone else sleeping on it. Gross. It was late, we stripped it and luckily there was another set in the closet,. The bathroom door didn't close completely. One of the toiletries was half used. This hotel needs to step up the service and cleaning. IHG needs to remodel it soon. Luckily I got a good weekend rate, otherwise I would not have been happy at all.