Rated 4.5 out of 5 by 254
Rated 4.0 out of 5.0 by 222Jack555 Very comfortable, very safe place to stay
Located in very safe location - convenient to many nice restaurants and businesses. Quiet, clean and very attentive staff. One of the better Holiday Inn Express properties.
May 26, 2015
Rated 4.0 out of 5.0 by hartnhart Next time listen
We tried to explain to the desk staff we were staying on a rewards night for 2 nights. We made one reservation in March and then decided to arrive a day earlier so we booked a 2nd rewards night. The desk clerk said,"yeah, yeah, yeah, I got ya" They ended up charging us for the 2nd rewards night stay. After several trips to the desk they promised our bill would be corrected. 3 days later we check our bank account and the situation still had not been fixed. It finally took a call to main office of Holiday Inn to fix the situation. They were wonderful and everything was fixed in the timely matter. If the desk clerk would have just listened when we checked in we wouldn't have spent part of our vacation trying to work through this problem.
May 22, 2015
Rated 5.0 out of 5.0 by Jstop9 Would stay again
A remodeled, very up to date contemporary hotel. Was very conveniently located. I would definitely stay here again.
May 22, 2015
Rated 5.0 out of 5.0 by Dot65 Very enjoyable stay at this excellent hotel!
We were there 4 nights and everything was great! Comfortable bed, clean room, friendly staff and wonderful breakfast. I would recommend this hotel. Also, very good location.
May 14, 2015
Rated 5.0 out of 5.0 by Lorens trip really nice place to stay and easy access. GREAT people work there
just a nice place. getting better and better and lately better than other hotels in the area.
May 13, 2015
Rated 4.0 out of 5.0 by Alex_i65 A bit tough to find, but all in all worth the effort
The hotel is positioned in a shopping area behind the Home Depot and an Ashley Furniture store which makes it difficult to find even using GPS, but we called the hotel (after getting lost initially) and they were able to easily direct us to destination. Once you know where it is, it is easy to get in an out, it is in a fairly quiet location, nicely kept, excellent management and staff, and close to both I-65 (which helps zip in and out) and to a number of shopping and eating options. Worked well for us!
May 12, 2015
Rated 5.0 out of 5.0 by lin-z Loved it!!
After traveling for many hours we needed a hotel to stay at for a graduation we were attended the next day. After calling at least 15 hotels that were booked and some acted rude we were calling. We found this hotel and called to see if they had a room available and they were so accommodating. The staff was awesome and the room was prefect. The next morning we had amazing breakfast complimentary of the hotel and were on our way. Will definitely stay here again soon.
May 12, 2015
Rated 3.0 out of 5.0 by Cacolburn Overall experience
Check in took a while. Another guest was checking in when I arrived. The phone rang the second that guest was done. The employee answered the phone and continued to assist that person with a reservation while I stood and waited even longer. I know from past experiences the caller should have been put on hold since I had already been waiting about 10 minutes. The call took another 5-7 minutes if not longer and I just stood there waiting.... It was close to 9:30 when I got to my room and I had to get up at 3:00am. The gentleman working apologized about the wait but really should have answered the call and put them on hold since I was there first. Maybe he just needs more training but I would consider this common knowledge in customer service. Just a little frustrated after a very long day of meetings.
May 10, 2015