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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 550 reviews
91%
Recommend This Property

Ratings Breakdown

550reviews

  • 5 Stars
    367
  • 4 Stars
    119
  • 3 Stars
    28
  • 2 Stars
    19
  • 1 Stars
    17

Not a good stay

By

April 26, 2017

The first room that was assigned to us had a strong dog smell as soon as we walked in the room. This is a pet free hotel, so someone must have had dogs in the room and the housekeeper didn't notice the smell? The next room that was assigned to us seemed okay, but there was a strange ticking or water dripping sound in one of the walls. It was very loud and interrupted our sleep. The carpet felt dirty and made us not want to walk on it in bare feet. Around 11:30 PM, we had very loud neighbors. They were slamming doors and talking loudly. I called the front desk and they said that they'd handle it. About 30 minutes later, we heard slamming doors again. So I called the front desk again and they said they'd handle it and they finally quieted down. I'm aware that the hotel cannot control guests who don't have respect for other guest, by keeping noise levels down late at night, but this just added to the other problems that we had.

Lastly, the hotel cannot be found by using the hotel address. After driving in circles trying to find the hotel, we called the hotel and said that everyone has a problem finding them. The hotel cannot control this, but perhaps they could make a statement on the confirmation regarding this issue.

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Nice location

By

April 23, 2017

platinumelite

Clean rooms, good breakfast, good location, easy to Uber to downtown, friendly staff. Will definitely stay here again.

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Everything good - as always!

By

April 21, 2017

club

I really enjoy staying at Holiday Inn Express when we travel. I know that all of us, kids included, we will all enjoy the stay. From check-in to check-out, everything is going to be great.
Thank you and I'm so glad that I'm a member.

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Great travel stop

By

April 19, 2017

club

Clean, easy to find hotel perfect for a travel night.

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Traveling stop

By

April 19, 2017

club

Bed was comfortable, Staff was friendly, room was not clean.

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Great breakfast, but lacking in personal freezer

By

April 17, 2017

club

The breakfast at HIE is why I stayed there. The breakfast is great. However, the fridge in the room itself did not come with a freezer. In most models of mini fridge I have seen, it comes with a tiny freezer at the top of the fridge. I bought several grocery items expecting to be able to store them in this manner. I will warn my friends about this in the future, but would recommend the experience even more if this one small item were amended. Thank you.

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very clean, comfortable beds, great service--dated hallways

By

April 17, 2017

This holiday inn express was very clean and comfortable and I would stay there again. The rooms, bathrooms, lobby, and eating areas were great (fresh and modern). The hallways, however, were very dated and dark and did not match rest of hotel experience (but were still very clean). Stayed here while traveling with family.

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Very clean and comfy beds.

By

April 16, 2017

club

Would not hesitate staying there again . Location is a bit troublesome.

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Excellent Experience

By

April 13, 2017

platinumelite

HIE exceeded all my expectations. Each need was met and their hotel staff was superb!'

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Great Hotel

By

April 11, 2017

This hotel was great. Staff was friendly. Rooms were clean. I will be back.

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Room quality

By

April 11, 2017

club

Hotel was nice and clean. We could hear the floors creaking when the people above us were walking around. The grout on the bathroom floor was coming out and we were stepping on pieces of it. The walls were very thin and we could hear everything going on outside the room.

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Nashville Night

By

April 10, 2017

club

We were in town to visit family and to enjoy downtown Nashville.

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