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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 304 reviews
90%
Recommend This Property

Ratings Breakdown

304reviews

  • 5 Stars
    211
  • 4 Stars
    55
  • 3 Stars
    17
  • 2 Stars
    9
  • 1 Stars
    12

I'll never stay here again

By

June 24, 2017

I'm a spire member for at least 3 years.
The bad started right at check in. First my room was not available due to late check out again I'm a spire member, so the girl set me up in another room. I asked if there was a different room more like the one i booked. She got very defensive about it, so I dropped it.
The worst was breakfast three black banana's were out with broken skin and just nasty. Surprise they were there the next morning
other item didn't look fresh either
milk was kept in cold water, frig broken

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Great Service

By

June 23, 2017

platinumelite

Overall a great hotel with a good staff. Price is a little high for the area compared to other hotels in the area ( which is newer and as nice). Also, a 20 day stay should be at a discounted rate.

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El Reno

By

June 21, 2017

club

Hotel was clean and convenient. Staff were friendly. Great option for an overnight stay in the Oklahoma City area. Would stay there again.

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Comfy

By

June 21, 2017

Slept better than I do in my own bed. Good selection at breakfast.

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Comfort!

By

June 19, 2017

I love this hotel ! Location and just the over all feel. Great place to stay!

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Horrible response to complaints/problems during stay

By

June 19, 2017

club

Charged the wrong card which I had all my spending money on. Went all weekend before the problem was fixed and was told by the manager that "it wasn't his problem". Due to not having spending money I had several overdraft fees just to conduct business meetings/transactions which the hotel refused to reimburse me for. The hot tub doesn't work. The refrigerator in the breakfast area doesn't work. The night-shift front desk employees are not adequate trained and constant say " you will have to wait for the day shift to solve your problem. This is a huge problem when I leave before day shift goes on-duty and don't get back until after they have left.

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Everything good except parking area

By

June 18, 2017

platinumelite

Evening and overnight staff was great! Need english speaking employees so they can understand what your asking about. Parking lot was full every night we stayed and had to park along the boulevard. Other then that I will stay again!

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Lmhart70

By

June 17, 2017

club

Comfy beds, very clean rooms. Had no problems with bed or pillow. Nice location

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Overall - nice experience

By

June 13, 2017

club

Everything seemed to be fine. Only issue was with the card entry system, but we would keep working with it until the door would open.

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Excellent Hotel

By

June 12, 2017

club

It was nice being able to relax after a long day of driving.
The staff was very friendly and the hotel was comfortable and relaxing.

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None

By

June 12, 2017

None I didn't like the hotel his the rooms were nice staffing lied to me and the breakfast was hoeible

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My stay

By

June 09, 2017

Very clean and comfortable we had 5 guests sharing the room and no one complained about anything

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