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Rated 3.9 out of 5 by 251 reviewers.
Rated 3.0 out of 5.0 by No coffee! This hotel worked out OK; not a great value for the price however. And it DRIVES me crazy when the coffee supply is not replenished. I teach online and get up early to do that; both mornings I found that the coffee supply had not been replaced, the pot not cleaned, and the used grounds still sitting in the pot. July 5, 2014
Rated 3.0 out of 5.0 by renovation going on Was a little put out by the price, considering it was in the process of renovation, but the room was nice, bed comfortable, and friendly staff. July 4, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay... I totally enjoyed my stay at this property and will be visiting again soon. July 3, 2014
Rated 1.0 out of 5.0 by Did not honor reservation Made reservation for 3 adults with 2 Queen beds in March for a 6/22/14 stay. While on the road that day, I called ahead to advise of arrival time and to have the room available. When arrived was told only a king bed room with a rollaway bed available. The rollaway was so uncomfortable with the springs poking through the thin mattress & staff member did bring another mattress but still very uncomfortable. It was a very small King room with little floor space. One adult ended up sleeping on the floor on the 2 thin mattresses. This ruined the entire stay and upset me so, that I slept very little that night. There was little floor space in the room and very little room to maneuver with 3 suitcases and the mattresses on the floor. So much for being a Platinum member with almost 100 nights already this year and more to come through December. This was a totally disappointing Holiday Inn Express experience. This property needs new policies about honoring reserved rooms with the requested number of beds. July 2, 2014
Rated 3.0 out of 5.0 by flagstaff location ok overall a good experience. day we checked in hotel seemed understaffed and the next the staff was inexperienced. However, the following day everyone was on their best due to a business holding a conference there. I felt like a second fiddle customer. This hotel is close to the Grand Canyon, one of the natural wonders of the world, yet the staff member we spoke to was clueless about directions, or anything surrounding the hotel. While they are not expected to be tour guides, I would have expected more than 'let me google it for you'. the hotel in general could use a little spiffing up. July 1, 2014
Rated 3.0 out of 5.0 by Good Stay The location was just right and the rooms were all I could ask for...however I wish the staff and front desk was slightly more knowledgeable about the local area. June 30, 2014
Rated 2.0 out of 5.0 by Not one I'll revisit First I'd like to state that I'm a platinum member of Holiday Inn, and only stay at Holiday Inns when I travel for business or pleasure. This was a weekend trip my family took to the Grand Canyon. We booked 2 rooms, and stayed one night only. The Room was very nice as expected. But the hotel appeared to be recently renovated, and somewhat poorly. The walls were paper thin, not something I'm used to when I stay at them. The outside noise made it very difficult to sleep at night, being close to the highway. The pool was quite filthy, riddled with bugs, and and just looked dirty. I have 2 boys and they wouldn't go in it, and don't recall seeing anyone in the pool the entire stay. The Breakfast was outstanding. Very nice selection compared to many Holiday Inns I've stayed at, but it simply didn't make up for the poor nights sleep I received from the loud outside noise. I understand the higher rate due to the location's proximity to the Grand Canyon, but I would have felt better staying in an $80 room and getting the same nights sleep. Also, it is 90 minutes from the Grand Canyon, so if you're looking to stay there for that attraction, you're better off staying much closer to the park. June 24, 2014
Rated 1.0 out of 5.0 by need new mgnt construction on the hotel. Don't expect you room cleaned before 4 pm, maybe. Manager is more interested in criticizing his employees than letting them check in customers. June 23, 2014
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