 Guest Reviews
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79%
Recommend This Property
Overall Experience 4
79%
Recommend This Property
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Jmarw
ByJmarw
May 26, 2022
Check in staff member was most professional, friendly, and accommodating. She thanked me for being a IHG Rewards club member & even upgraded our room.
Shuttle driver to FLL airport was most friendly and helpful.
Excellent Location
ByMadison420
May 24, 2022
Great location for cruise ship access. The elevators to the parking garage are kinda weird. The staff was extremely friendly and accommodating.
Not a friendly welcome
ByJust Kathy
May 24, 2022
Was left at airport was left on hold and front desk rude
Enjoyed this stay
ByTrisha
May 24, 2022
Front desk staff were great. Very helpful and friendly. Quick check in, and were able to get in to the room early. Free airport shuttle made it easy to get to the airport for our flight. Would book this hotel again.
Bed was comfortable
ByC.mae
May 21, 2022
Excellent choice for trip to the airport. Shuttle bus was on time. Driver was friendly. All desk employees were polite was helpful. Did not have breakfast to early flight. Room was fine.
Great hotel
ByHenry@86
May 07, 2022
Great hotel. Highly recommend. Comfortable clean rooms. Very friendly staff.
Dirty room and horrible service
By
May 03, 2022
The day stuff was very nasty with the guest, I see it four nights and they only once came into the room to take out the trash. They never restocked any of the bathrooms with toilet paper or towels. Had to constantly run to the front desk to get anything for the bedroom.
Tom at the front desk is the best!!!!!!
ByMikowski
May 02, 2022
I have been staying at this property for several years. It is a good location to stay away from the Miami prices and yet close enough that makes it easy to get to Miami. Parking is simple to get to the elevators and make a quick exit in the morning.
Tom has been with the property for some time and every time I walk through the lobby I am greeted with Tom's friendly face. I enjoy talking with him when there are no other guests that need assistance and consider him a friend. He makes sure that I am well taking care of every time with the type of room and view that I prefer.
Thanks Tom for all you help and I am sorry that I have not written a review until now.
Mark Mikowski
Poor service
ByWeAreCallingCorporate
May 02, 2022
Front desk service was extremely poor upon check in. Follow up service with Mike was much better. My room had sopping wet carpet, clogged toilet, and was never cleaned. Our room faced a waste water plant and smelled very badly. We were given 3 towels for 5 guests. Pool does not regularly have towels. Public bathrooms were not cleaned and did not have soap.
Able to store luggage
ByChee0517
May 01, 2022
After getting to the hotel early able to store luggage safely on both occasions of pre / post cruise.
Reliable
ByChristina Roe
April 29, 2022
I stay at this hotel in between Freelance jobs. This location is consistent and reliable. I always know what I’m getting. I love the location as well because pretty much everything you need is right there and also in walking distance. I enjoy having breakfast, gym and guest laundry, that is always a plus!
Over charged
By77kat
April 13, 2022
I am really disappointed with this overcharge on my dog fee which was on the site $25 a night and she said $30 on phone. I was charged a total of $229.84 The manager said there was dog hair everywhere on carpet and bedding which is a lie because my dog was never on the carpet or beds she was only on tile by entrance and bathroom tile, if I left the room which was for only short periods at a time I left her in bathroom with her blanket to lay upon and door closed. The manager when I spoke with her on the phone was very rude and said she had pictures but wouldn't release them to me because she knew the accusations of hair everywhere was a complete fabrication, if this matter isn't resolved and I am not refunded overcharges I will cancel my membership and never stay at your Hotel chains again and I will cancel my upcoming stay for May I feel as an elderly adult this is very abusive and will pursue further resolutuion.
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