Rated 4.1 out of 5 by 68
Rated 5.0 out of 5.0 by cupcake1 comfortaqble room
comfortable room and spacious .all the amenities right down to an iron and board and hair dryer
June 26, 2014
Rated 5.0 out of 5.0 by Shars2 Gahanna location
Great facility, but it is very hard to see the sign. also, the drive way to the hotel was not paved very well.
June 19, 2014
Rated 1.0 out of 5.0 by Shuttle Yourself Complimentary Shuttle Service - Sometimes
This airport hotel shows on their website "Complimentary Shuttle", thus having a flight scheduled to land at 11:15pm I made my reservation. Upon arriving I called the hotel and was told our shuttle QUITS at 11 and I needed to call a taxi or rent a car. I called a taxi and added to my cost of stay when I could have booked at the hotel near airport property and had a nicer hotel room and not had a taxi fare. Not much of a reward for a Platinum Member. Next time I know and it is true of the old saying: "You get what you pay for". I also don't understand how you can have one of your properties list a service that is limited in hours and not detail out this critical information.
The other interesting fact was when I complained to IHG I was told that I would be contacted by hotel management and my issue would be resolved. I guess maybe they weren't specific on the time frame as I have heard nothing from hotel management.
June 8, 2014
Rated 5.0 out of 5.0 by Mingo13 Quiet, comfortable, and enjoyable.
We had just flown in from Scotland and had been up for 19.5 hours. It was so nice to have a quiet hotel room where we could relax and sleep.
June 7, 2014
Rated 5.0 out of 5.0 by Nrthvlle Another great HIE
My stay was what I have come to expect from Holiday Inn Express. Terrific service, clean and comfortable room. The staff often makes the difference and those meet here were top notch. Only complaint....I need a larger desk area for business use.
June 7, 2014
Rated 5.0 out of 5.0 by Lortm Good stay for a large group
Our lacrosse team needed a place to house at least 20 rooms of people and HI was able to accommodate and had plenty of customer service to pass around. We were extremely pleased with the hotel and the staff. Thank you for such a great stay on such short notice!
June 3, 2014
Rated 4.0 out of 5.0 by Scooter759 Friendly staff
The staff was friendly and the hotel was clean. I will be staying here again on my next trip to Columbus.
June 2, 2014
Rated 1.0 out of 5.0 by Chelle40 Terrible Beds
This was the worst Holiday Inn I have ever stayed in.The mattresses were sunk in and should have been thrown away.Management reduced my bill by 50% and still that was not worth ever staying there again.The name HOLIDAY INN should be removed from this location.
June 2, 2014