Rated 4.4 out of 5 by 360
Rated 2.0 out of 5.0 by DebJM Poor room cleanliness and poor staff response
Our bathroom still had pieces of soap from a previous guest still in the bathtub and the tub looked as if it had not been cleaned. There were pieces of food - looked like left over pizza - behind the piece of furniture under the television. The food pieces were beside where the garbage can was sitting and should have been easily seen by the staff cleaning the room. When I reported these things to the staff representative at the desk the following morning, the only response I received was "sorry" which I felt under the circumstances was totally inappropriate.
May 17, 2016
Rated 5.0 out of 5.0 by Jane67 Always my first choice
I have used the Hixson Holiday Inn Express frequently for several years. I always look forward to my stay and always find it a very pleasant experience. I look forward to my next visit.
After so many visits it's "almost like home". It's nice to see the same faces upon arrival and during the stay.
May 15, 2016
Rated 1.0 out of 5.0 by AuntieCJ Poorly maintained - not up to Holiday Inn standards
If I wasn't and IHG member and stay often Holiday Inn I would never come to another again after being in this hotel. It is absolutely dirty. the lobby floors, the elevator, the bathrooms !! yuck. the front desk clerk was sweeping the lobby the next morning and trying to do it all. she was also very understanding when I cancelled the remaining 3 nights I had planned to stay. said they were under new management and were trying to get it up to speed. Outside is all torn apart and being renovated, but really ........... start with the rooms where guests sleep and shower first.
I wont' ever try this particular hotel again.
May 10, 2016
Rated 3.0 out of 5.0 by Mateo M cot
We asked for a cot, but all the facility had was a mattress without the actual cot. The toilet paper holder was loose on the wall and there was a hole around the screw used to hold it onto the wall that was filled with toilet paper. Other than that and a general level of poor housekeeping in common areas and within the room itself, the stay was as expected.
May 9, 2016
Rated 3.0 out of 5.0 by Atlas513 cheapest ihg hotel in Chattanooga but at a cost
While we usually stay in this H.I.E. because the cost is lower than others in the city by $15~40 a night not once in 3 stays have we been greeted as we are at other IHG hotels. We also never receive our check in bonus points even after being assured we would get them. The rooms are average with maintenance needed in some and exterior renovation needed as well. Not rewarding loyal customers with the recognition and following up on what you say you will do is just plain rude. Fail for the night time staff on every occasion we have stayed...
May 8, 2016
Rated 2.0 out of 5.0 by Sandie137 Not very comfortable
Our 1 night stay was not all that great. The hotel was under construction so we had to park far away and walk through debris.
May 5, 2016
Rated 5.0 out of 5.0 by denise2516 Just like being at home!
a quick visit to Hixson to visit friends and our stay was like "being back at home."
May 2, 2016
Rated 5.0 out of 5.0 by Becky2727272 Quality Location
this hotel was just what I expected from the IHG. It was perfect for the business trip I was on.
April 24, 2016