 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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my stay
BySNSD WIL
June 20, 2017
clean nice staff would stay again in the hotel, the pool is clean breakfast is ok
Presidential Suite
By4Toyinagain
June 17, 2017
Was upgraded to the Presidential Suite and WOW it was huge. Very spacious & clean. I enjoyed my stay. Staff was always pleasant & helpful. We stay here every year for the 500 race and there is a reason why.
Consistant quality
ByCap'n Merica
June 15, 2017
Staff is friendly, knowledgeable, and ready to accommodate you needs. Rooms are clean and well maintained. Breakfast is always fresh and hot...good coffee also!
I'm looking forward to staying there next year, see you in May,
Jerry
Great
BySki16
June 15, 2017
I had a very encounter at the facility, everything was clean the facilities were great and it was a nice visit.
Fine hotel
ByHappy camper
June 15, 2017
Had my doughts after I read some of the reviews but found them to be mostly untrue. There were NO bed bugs and we found Kevin to be quite nice and pleasant. Did have a problem getting cold water from faucets in room. Upon arrival we were checked in by a new woman who had been there only one week. She along with Kevin were both welcoming, kind and helpful.
Rude Staff
ByFranchise1234
June 14, 2017
Extremely rude staff. Nice hotel, just poor experience due to the hotel staff.
Very Rude Staff
ByFranchise1234
June 12, 2017
I travel for a living and always stay at an IHG hotel and stay in hotel around 100 nights a year. I brought my family to Indy to play a football game and let the kids enjoy the pool afterwards. This was by far the rudest staff I have encountered in a very long time. Talked to my children in a completely unprofessional and unnecessary tone of voice. Being in management myself I would be completely embarrassed to have a staff represent my facility this way.
Rude employees
ByMTech
June 12, 2017
Terrible customer service would never recommmend or stay at this property. Dirty rooms and poor staff !!!
Hotel is a Pleasant Surprise
Bysdinaro
June 12, 2017
Pros: The hotel is nice and I was upgraded to the presidential suite, which was one of the nicest rooms I've ever stayed in.
Cons: The staff did not know how to handle tax exempt forms, the clerk at checkout had an attitude problem and the hotel shuttle only runs once per hour in the morning to the airport, which caused me to miss breakfast.
The room was fantastic, though.
Good enough
Bydvm76
June 11, 2017
I have no issues during my stay for business. Staff was very helpful
Convenient location
Byjanel
June 10, 2017
This is a little worse than other HIE properties I've stayed at in the past, but it's right off the freeway (though having to drive across an expanse of others' parking lots to get to it) and was good value relative to other properties in the area for the date I needed it.
Great overnight room
ByElMatador0921
June 06, 2017
The room was clean, beds were comfortable and it was veey quiet. The bathrooms needs some updating and i thibk the tv should be a little bigger. However, overall great stay, and the price was reasonable.