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Rated 4.6 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by great service very nice people at the desk and breakfast area and a good laying bed April 15, 2015
Rated 5.0 out of 5.0 by Great Stay What a great hotel. The staff was excellent from check in to the restaurant staff the following morning. The room was nice and clean, bed was very comfortable. Breakfast was very good and the bacon was cooked perfect. Normally stay with a friend when in Jacksonville for work but with them being sick picked here instead and it was a good choice. Had such a wonderful stay might just stay here from now on and just meet up with my friends for dinner. April 12, 2015
Rated 4.0 out of 5.0 by Breakfast Had opportunity to have breakfast and also to bring coffee to my wife who stayed in room while preparing to pack as we were headed to our destination. Everything about breakfast was great. Only negative was road noise on the side of hotel we were staying on. April 9, 2015
Rated 4.0 out of 5.0 by Checkin Issues Overall the stay at this Hi Express was good. We travel a lot on business and we normally do not have trouble with Checkin for our stay. Since our company is guaranteeing and paying for the room, tax and incidentals, we do not want to present our own credit card. In the past, our credit card has been charged instead of the company card, then we have to go through a drawn out reimbursement process. Therefore, the company recommends that we do not present our own credit card. Every IHG property that we have stayed at during the last 5 years, does not require our credit card and accepts the company card on file. In this hotel, the Front Desk person - Rodney - would not let us checkin without presenting our own credit card. He was reading the information that was sent from our company on his terminal and arguing with us that room and tax were covered, but incidentals were not covered (which they were). After 15 minutes, we finally relented and gave him our credit card to check us in. Too bad it was late or we would have gone to another hotel. Of course when we checked out - yes the entire room charge was charged to our credit card and not the company's. The manager changed everything to the company's credit card but made excuses for Rodney. When we have business again in Jacksonville, we probably will not use this property. April 8, 2015
Rated 5.0 out of 5.0 by Nice clean convenient spot On our trip from NC to Southern FL we looked for a place to stop in or around the Jacksonville area. We chose the H I Express located just off the 295 Western Beltway. What a great choice we made. Convenient to the beltway on and off ramps. A nice clean spot that we will use again next time we repeat the trip. April 8, 2015
Rated 5.0 out of 5.0 by Nice clean room Worked well for us during a night stay for a soccer tournament. Clean room, fresh sheets, cool room. April 7, 2015
Rated 5.0 out of 5.0 by Great value in convenient location We were looking for a room in the Jacksonville area for a couple of nights of R April 3, 2015
Rated 5.0 out of 5.0 by Great location, excellent service,friendly staff, comfotable accommodations This was a very good experience. The hotel is located near a highway, has restaurants and shops nearby. The accommodations are very comfortable. The staff is very friendly and is able to give directions to great places to eat. Good choice for business and leisure travelers to Jacksonville, Fl. April 3, 2015
  • 2015-04-25T10:43:13.354-05:00
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