Rated 4.4 out of 5 by 181
Rated 2.0 out of 5.0 by Kev711 Fire the kid at the front desk
As a exclusive user of Holiday Inn for my Job, 2 or 3 times a week. When I checked in. Branden was not interested in doing his job. I asked about that evenings occupancy. As a Gold member I always ask for an upgrade. I asked for a 3rd floor and was told that the best room was on the first floor.
I was put next to a room that had been flooded.
Never asked about my 300 welcome points. Never thanked for being a rewards member. After 2 days I seen someone other than the Kid. Turns out it was Mary the General Manager.
I asked her some questions and told her that the kid misinformed me about rooms. She didn't seem to be to concerned about my dissatisfaction.
June 26, 2016
Rated 1.0 out of 5.0 by Dachiefsigma Sub-standard and Unprofessional
Holiday Inn Laurinburg, NC,
IHG Platinum Group Customer Service,
I am currently staying in a Holiday Inn Express Confirmation #61523937 in Laurinburg, NC. First, some background information, I'm Platinum Elite#798990100 retired Combat Veteran and currently a DOD Contractor. Laurinburg is my hometown and I'm on leave to witness the birth of my first Grandchild. I arrived Tuesday night and was not offered the customary Platinum welcome gift or 500 points and not acknowledged as a Platinum Elite Customer. I put a do not disturb sign on my door the following day because if my room doesn't need to be serviced, I think it's prudent to give the hard working maids a break from cleaning my room the day after I arrive. My Mother was a maid and I have a special relationship with anyone who serves in the same capacity. I'm known to leave tips and generous write-ups of any staff which go the extra mile in the hotel industry. I came back to my room on Thursday 23 June around 1500 and my room looked like the bed had been made, but the pillows were in the same position in which I had slept on them before leaving at 0900 that morning. There was hair in the sink from where you had shaven, toilet uncleaned, no spare toilet tissue left, and a general untidy bathroom. There was paper on the floor, a water bottle on the coffee table, and paper from my meal the night before. I asked the maid across the hall and she said the lady wasn't there but she called downstairs and a housemaid (Paige) from the front desk came up. I offered to show her the mishaps in the room and she curtly told me she wasn't coming in the room. I asked her why did she come then? I went downstairs to the front desk and asked to speak to the Manager and was told she wasn't in and so I left my number to have her call me. 3.5 hours later and I still haven't heard from the manager so I'm drafting this letter to IHG and Holiday Inn Customer Service. I will not be staying at this location ever again and I will be posting this letter on the website. The service here is sub-standard, unprofessional and does a discredit to the Holiday Inn and IHG name brand. I received an email from IHG Customer Service but still haven't heard from the Manager at this location. Needless to say I checked out early.
Platinum Elite #798990100
June 24, 2016
Rated 2.0 out of 5.0 by Stan142 One of the worse HEI we have stayed in
It appears budget cuts have made this property fall far belowt Holiday Inn Express standards.
Only one ice machine in the building and it was on the first floor. We were on the 3rd floor.
The light on the desk would not stay set properly and the AC plug did not work. Dead computer in the morning.
The chair at the desk would not stay up so very difficult to work on at the desk.
TV remote did not work. The one and only new staff member in the building tried to get it working. The first problem was the remote pickup sensor was missing. She got another but still could not get it to work. Hotel was full so we lived with it.
We will not stay in this facility and would recommend others don't as well. There are other properties around the area.
June 18, 2016
Rated 5.0 out of 5.0 by serenity111 m hunt
the hotel was excellent staff was outstanding bed was very relaxing
June 2, 2016
Rated 4.0 out of 5.0 by justmobile Awesome stay
Great hotel at a great price. Not in a high traffic area so ease of getting on and off property was great.
May 23, 2016
Rated 5.0 out of 5.0 by DaniGirl2 Fantastic Front Desk Staff
The front desk girl called my room to let me know about a Mary Kay party going on in one of the meeting rooms and invited me to join. I went and had a ton of fun! On another night there was a car show in the parking lot of the restaurant next door, which I enjoyed, and they sent fried chicken over to the hotel for the guests. I had a wonderful stay and would highly recommend this hotel.
May 19, 2016
Rated 5.0 out of 5.0 by Hoylake Efficient and friendly service
First time at this hotel, very surprised by the efficiency and courtesy of the staff. Overall a very pleasant experience.
May 18, 2016
Rated 5.0 out of 5.0 by saubaseballmom Great Experience
The hotel is very well kept and comfortable. Would recommend to anyone.
May 17, 2016