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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 234 reviews
91%
Recommend This Property

Ratings Breakdown

234reviews

  • 5 Stars
    138
  • 4 Stars
    57
  • 3 Stars
    24
  • 2 Stars
    11
  • 1 Stars
    4

Good Value Right on the Main Road

By

August 08, 2016

club

This property is relatively new and it shows. Staff was very friendly, the grounds and hotel were very clean, and the rooms were comfortable. The only issue I had was that the bed was a bit too firm for my tastes.

Posted byHotelStaff
August 08, 2016
Thank you for comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I apologize that you were not satisfied with the bedding. We purchase our bedding from IHG preferred vendor; however, people have different opinions on the comfort of the bedding. Again, I am sorry we did not meet your expectations there.
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Good choice in Los Alamos

By

August 05, 2016

Well-managed property. Fairly expensive compared to other options. Room was dusty, and carpet needed vacuuming -- nonetheless very comfortable.

Posted byHotelStaff
August 08, 2016
Thank you for comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I will bring your comments that you mentioned about the room quality to our housekeeping department. Again I would like to thank you for being an IHG Rewards Gold member
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My favorite place

By

August 03, 2016

This is my favorite Holiday Inn location. The beautiful scenery and the property is fairly new. I love Los Alamos and particularly love that there is a Holiday Inn at a convenient location. I can't say the reception person is of the quality I am use to. There was no one at the desk when I arrived. No bell to ring but after 5-7 minutes I heard some laughter behind the front desk panel. I called out "Hello" and the laughter stopped and then a women came out. I did notice her name tag "Dana". She did quickly check me in but not much of the reception dialog I am familiar with and I didn't want to say anything for fear that I would just unload my anger for being kept waiting. The rest of my stay was perfect but Dana need some retraining on desk service and reception.

Posted byHotelStaff
August 08, 2016
Thank you for comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I will discuss the concerns you had with our desk staff members. Again I would like to thank you for being an IHG Rewards Spire member.
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great location, great hotel, HORRIBLE HOUSEKEEPING

By

August 03, 2016

club

This hotel would be the place to stay in Los Alamos, not that there are many choices. Stayed there for 12 days in July, along with 2 co-works. 3 rooms all scattered through the hotel. ALL with the same problem - HOUSEKEEPING. Everyday they would miss something, somedays something big, somedays not so much, one day they skipped my room completely. All 3 of us complained about it, it got to be a comical, every morning we'd share our housekeeping blunder.

So much potential.

Posted byHotelStaff
August 08, 2016
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Regarding housekeeping I will be bringing this to the housekeeping staff so this does not happen again. I do apologize and regret that this impacted your experience at our hotel. I would like to thanks for being a loyal IHG Rewards Club Member.
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Great Experience

By

August 03, 2016

club

My wife, three kids and I had a great time at the Entrada Park hotel in Los Alamos. Kids had a blast at the pool, I was able to get some work done over the internet, and everything was incredibly clean and well-kept. Great experience.

Posted byHotelStaff
August 08, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I am glad your kids enjoyed the pool and our internet met your work needs. Again I would like to thank you for being an IHG Rewards club member.
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Great hotel

By

July 28, 2016

club

The Hotel provided everything we needed to enjoy our stay. The pool and laundry were convenient and very nice. Breakfast was great.

Posted byHotelStaff
July 29, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I am glad you were able to find our pool, laundry and breakfast convenient and great. Again I would like to thank you for being an IHG Rewards club member.
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Nice place to stay

By

July 26, 2016

club

Great accommodations. Staff are pleasant and helpful. The breakfast buffet has many choices, well stocked with hot and cold items, and makes for a good start to the day. Buffet staff deserves extra recognition. The rooms are comfortable. We had a great time in the pool with the grand kids; despite the tad chilly water for our comfort. But the hot tub made up the difference. Very nice to sit on the outdoor patio in the shade. A canyon trail is within a short walking distance. It is paved and easy to walk. Very scenic.

Posted byHotelStaff
July 29, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I am glad you were able to have a great time with your grandchildren in the pool and hot tub. I will also pass on your comments to our breakfast staff. Again I would like to thank you for being an IHG Rewards club member.
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HOTEL STAFF TURNOVER

By

July 14, 2016

The amount of turnover in staff makes the hotel difficult for frequent stays. No continuity. the gym needs drastic improvement. The treadmill needs replaced and has for a long time. Staff complains about other staff members to hotel guests. rooms rarely get cleaned in a timely manner, I can return from work at 5 pm and room still has not been serviced. Rooms are never ready prior to 3 pm even when early arrival requested.

Posted byHotelStaff
July 16, 2016
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Just like every business, turnover happens and we do our best to control it and finding the right staff to make all our guest experience great. Regarding the fitness equipment, we are in the final stages of approval for all new equipment. As this cannon just happen overnight, we are waiting for final approval of the approved brand standards equipment. Once that is completed, equipment will be ordered. I do apologize and regret that this impacted your experience at our hotel. I would like to thanks for being a Spire IHG Rewards Platinum Member.
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Excellent Way to Rest

By

July 13, 2016

The hotel was in a great location which offered us an excellent way to relax and recuperate from travel and hiking at the local national park.

Posted byHotelStaff
July 15, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I hope you had a great hike in the national park!!
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Great value in Los Alamos area

By

July 13, 2016

club

Pros: Staff was very friendly
Lots of amenities
-24 hour fitness room, nice indoor pool and hot tub
Great fresh selection for breakfast included in stay
comfortable bed and pillows
room came with microwave and refrigerator
Spacious room

Cons: Desk Lamp in room was dusty and sheets looked like it had oil stains on one side of it.

Posted byHotelStaff
July 15, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I will discuss your comments regarding the desk lamp dusty and the possible oil stain on the bed sheets to our housekeeping department. Again I would like to thank you for being an IHG Rewards club member.
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Weekend Getaway!

By

July 10, 2016

club

I really enjoy the Holiday Inn Express Hotel Chains. I stay in them when ever the opportunity comes forward.

Posted byHotelStaff
July 12, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. See you the next time you are traveling to Los Alamos. I would also like to thank you again for being an IHG Rewards Club Member.
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july 3 2016

By

July 07, 2016

club

The stay was great. The pool was dirty. As well as the hot tub.

Posted byHotelStaff
July 11, 2016
Thank you for wonderful comments regarding our Holiday Inn Express & Suites in Los Alamos. We take pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I am truly sorry about the condition of the pool and hot tub that you experienced while you were staying with us. I have passed your comments to our maintenance department.
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