 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.5
94%
Recommend This Property
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Friendly Staff and Comfortable room
ByRose987
August 09, 2016
The staff at this hotel was exceptional. Everyone who I encountered was friendly, professional and always had an eye out for how to service their guests.
Hotel equipment
Bygardener10
August 09, 2016
Hotel needs to provide more luggage carts. The staff member did what she could do with what was available. The desk clerk was the only employee that I saw, Another person would have been helpful also.
Stay
Byferks
August 06, 2016
this was a good location the where we were going the next day and very nice
sleep quality ... not good due to poor matresses
Byhubbys wife
August 05, 2016
matresses need to be replaced more often or at least checked more regularly .... had to literlly sleep on beds edge to keep from rolling into "hole" in middle of bed due to so many people sleeping there and beds not repalced sooner
Great stay
Bymike13l
August 04, 2016
Not much negative to say. Everything was as expected from a Holiday Inn Express. Not luxury but great for what it is.
Convenient location
By99Navigator99
August 04, 2016
Location is very good as it is very close to Alderwood Mall. Just next to the hotel is a Spaghetti Factory. The pillows are too soft to my standard. The A/C fan is kind of noisy when it is running and woke me up in the middle of the night when it was running - I am just the kind of light sleeper that will be waken up easily by a tiny noise. Otherwise, the hotel room is good.
All around great experience...
ByChachi49
August 02, 2016
The staff was awesome...made my team and I feel welcome as soon as we walked in the door. The room was comfortable and clean. Well located with restaurants and shopping to keep everyone busy. Will visit this hotel next time for both business and pleasure.
Staff are not informed about Using AIR MILES
ByOfferitUp
July 26, 2016
The hotel was a clean, average stay. The beds are comfortable, especially the pillows. Air conditioner is noisy, but they all are. My biggest complaint was that the staff gave me a really hard time about using my award for two night's stay for Alaska Air Miles, instead of IHG Points. This is totally an option with Holiday Inn Express according to the IHG web site and after 3 employees I was able to hopefully, accomplish it (still waiting to see if my miles post). They wouldn't even let me speak with the manager. When I asked to do so, the desk clerk said, "if I could convince him, I could speak to the Manager". They need to train their employees on this option and always - provide the Manager when requested without hassle.
Enjoyable stay while passing through..
ByNava Tabkum
July 24, 2016
It was definitely a place to relax and stay after a long drive from Vancouver, BC. Quiet area. Not far off the hwy. Lots of amenity. Breakfast was pretty good...
Reliability
ByTravelizz
July 22, 2016
Love the reliability of the Holiday Inn Express brand. Very helpful when traveling. Breakfast was their standard and very tasty. Always great coffee, I appreciate it being available all day.
Comfortable bed and great service
ByLiv-75
July 20, 2016
Highly recommend staying here. Bed was very comfortable and noise level from adjoining room was very minimal. Black-out curtains were very helpful and A/C could be adjusted to our liking. Hotel is centrally located to all amenities, some walking distance. Alderwood Mall was a 5 minute drive away.
Comfortable and quiet location.
Byjoedupe
July 19, 2016
Very comfortable room, location was very quiet, staff and service was great!!! Breakfast was awesome as always.