Rated 4.4 out of 5 by 195
Rated 1.0 out of 5.0 Disgusted with this property and staff
Upon check in I was told my 2 rooms that were 2 queen double beds were not available. I had called and confirmed that morning. It was 9:45 pm and just drove 7 hours. I had a client and his family with me that I invited and booked his room as well. We had 2 parents and each had a 15 year old son. Well in 2 king rooms there were no where for the boys to sleep. I was told to have them sleep on the floor or go to another hotel by a VERY RUDE employee named Rayna. She also informed me she could NOT give us clean sheets for the boys to use on the floor only blankets and 1 pillow. This was just horrible. Here I have booked a room for a client and I get treated like this. My level is beyond Platinum Elite!! The ladies in the food area were very nice as well as Sandra at front desk. The general manager never once called or spoke to me at all even after I complained. When asking for a fork I had Rayna again at the front desk act snotty and rude. I have NEVER been treated so poorly by an employee or a hotel.
July 30, 2015
Rated 5.0 out of 5.0 by Hitek Up and Down Excellent
Top drawer staff and facility. Well Done!
I will be back and I will recommend.
July 29, 2015
Rated 5.0 out of 5.0 by Gar56 clean and friendly
Very clean, very friendly the night receptionist was helpful and friendly the food service ladys were always cleaning and stocking and very friendly. the room was great.
July 28, 2015
Rated 5.0 out of 5.0 by jlt2014 Great location
Great stay close to everything you need
I do not like that you have to re enter your internet password every time you get back to your room.
I used the pool it was very nice and peaceful
I was early checking in the front desk clerk was very kind and helpful she got me in my room early
July 27, 2015
Rated 5.0 out of 5.0 by Jessaskt Nice rooms with very comforatble bed
This is a great choice for the price. Clean and very comfortable.
July 20, 2015
Rated 5.0 out of 5.0 by manny and Lynn professional front desk service. Wonderful room.
Checked in late and had a 6:00am flight to catch out of Ontario. Our room was quite large, very clean with a comfortable sitting/living room area. The bathroom was large, very clean with plenty of room for both of us.
July 19, 2015
Rated 5.0 out of 5.0 by SteveinLV Very nice
We stayed for one night, and this HIE met our expectations. Clean rooms, friendly service, and a great location.
July 19, 2015
Rated 5.0 out of 5.0 by istbsjd Great value for price/great service
Really enjoyed staying at this property. Proximity to mall, restaurants, kids attractions was great! Staff was very friendly and the accommodations were spacious and clean.
July 14, 2015