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Rated 3.7 out of 5 by 71 reviewers.
Rated 4.0 out of 5.0 by Very friendly staff and comfortable bed Hotel could use a little updating but it was clean and that's what matters to us. We couldn't get internet connection in our room. Sometimes if we went out into the hall, it would connect but lose service as soon as we went back in our room. We asked the attendant before we checked out if we could get some extra points or something and she said she would checking into it since we couldn't get internet service. The staff at check in and check out were very friendly and helpful. We did not eat breakfast at the hotel. June 27, 2014
Rated 4.0 out of 5.0 by comfortable stay I arrived late without a reservation and was able to get a room. The desk clerk was extremely busy and got to me as soon as possible. The room was excellent with the only complaint I could have was that the window curtain did not close properly. I think it may have been off the track, I'm not sure. June 27, 2014
Rated 5.0 out of 5.0 by great place no value for aarp would like to know why they did not honor the aarp Other than that the place was clean and the beds were nice and comfy June 26, 2014
Rated 3.0 out of 5.0 by Quality and service is diminished Property appears to be headed downhill, Past stays have been very enjoyable but now not so much. Hope you get an English speaking employee when checking in. June 26, 2014
Rated 2.0 out of 5.0 by management in need of much improvement Having stayed at the Moorhead KY property on our journery westward and been positively impressed, we were disappointed in the Shelbyville, KY HI Express where we stayed on the return leg of our trip. There was a serious backlog at the check in desk with a person in training, the room keys were not working and there were multiple people at the front desk getting replacement keys. The desk was unattended in the morning. The ice machine on the 2nd floor had obviously not been working for some time and was completely dry. The stairwell to the parking lot was in need of a good cleaning. The room had been superficially cleaned but not up to an adequate standard. The breakfast was marginal with watery scrambled eggs, stale biscuits and underdone greasy bacon. The cleanliness of the breakfast area was very poor. The lid to the trash container was coated with grease and dried food and obviously had not been cleaned or emptied for some time. Management is either asleep or indifferent to the standards I expect of the HI brand. June 25, 2014
Rated 5.0 out of 5.0 by holiday inn express is not the same old holiday inn My number one choice now when I travel. Try holiday Inn express you will not be disappointed. I find it a better experience than some off the more expensive name brand hotels and breakfast doesn't cost you $10. June 20, 2014
Rated 2.0 out of 5.0 by Not the best room We stayed in a King Suite Bedroom and even though I heard the front desk person tell someone on the phone all the rooms had recently been renovated and were very nice I didn't experience that in my room. First impression of the room seemed that no one had been in it for a long time. It was dusty, the sofa looked quite old (and not inviting for our kids to sleep on the sofa bed), the carpet was very outdated, but the worst part it was very hot and our biggest issue is that even turning the outdated wall air conditioner on full blast it never cooled the entire room down. The fridge wouldn't get cold either and when we emptied it in the morning discovered all our drinks were warm, not cold. We also were very disappointed in the breakfast provided. In terms of comparison to other Holiday Inn Express the setup was similar but the hot food was not comparable in taste to other Holiday Inn Expresses. More concerning were apples left out that had dark spots on the outside and some items were just simply too old to be out. The cereal was stale as if it had been left out for eating way too long and our kids tasted the blueberry muffins and said they didn't taste good so we threw away. I've never seen a blueberry muffin my kids didn't like so I assume it was old as well. I wouldn't recommend this location. June 20, 2014
Rated 5.0 out of 5.0 by Amazing service We did not have a reservation, but stopped by and got an amazing room for a great price. Steven was at the counter and took amazing care of us! He was very kind and helpful (He even helped us find a place for dinner!) This amazing customer service is the reason why I will return to Holiday Inn Express over other hotels. Thank you Steven! June 15, 2014
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