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Holiday Inn Express & Suites Shelbyville

110 Club House Drive , Shelbyville, Kentucky 40065

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 766 reviews
84%
Recommend This Property

Ratings Breakdown

766reviews

  • 5 Stars
    453
  • 4 Stars
    158
  • 3 Stars
    57
  • 2 Stars
    57
  • 1 Stars
    41

Comfortable bed and friendly staff

By

December 05, 2019

The hotel was clean. It was a crowded weekend as Shebyville was busy. The cleaning staff was on time. Even thought breakfast are got swarmed by people the attendant worked diligently to keep up with the demands. Outside property was decently maintained for the time of year.

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Unfortunate Experience

By

December 03, 2019

club

This was nearly the worst overnight experience I've encountered, besides a bedbug incident a few years back at a different property (not IHG). When I checked in at 9:30 PM (travelling alone for business), I used my key to unlock a door where I could see the foot of the bed through doorway to see that blankets were disheveled, the TV was on, lights off, and the door to the bathroom was closed with the light on! I did not enter the room. The front desk apologized and said they would reduce the price of the stay and put me in another room. I was uneasy and restless the entire night.
When I checked out, I questioned the charges, but the morning attendant didn't have any knowledge of the night before.
When I received my online bill through the IHG app, there were more than 30 charges on the bill and included information for nights that I had not stayed at the hotel.
No emails to the hotel were returned. No phone call to the hotel was answered.
When I reported this to the corporate office, I was given a case number and told that I would be emailed a corrected bill. I'm still waiting. My stay was 3 months ago.
Also, the hotel did not credit my IHG with rewards points. None. That issue was rectified through the corporate office, today.

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Great Service

By

December 02, 2019

The staff were great. Unfortunately I can’t say the rest of the hotel was great. The carpet in our room was really stained. The bed was actually bowing on one side and the other side was fine, which is great if only one person is using the bed. The water pressure in the bathroom was mediocre and okay if you don’t mind mist/slight rain type pressure. I felt sorry for the staff as one person looked like he never left and we were told people had called in because they didn’t want to work during the holiday. I felt sorry for them. We stayed there before and that’s why we returned because our previous stay was great. Sadly, the hotel needs some help.

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Comfy bed Hot Shower

By

December 01, 2019

club

I been in sleeper truck for a year and being able to sleep in a real bed with hot shower was wonderful
Hotel was great but being married to a brand manager and a maintence manger my self I seen things that the normal everyday guest would see but that just the curse I have
I plain to stay every week for at least next year

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Front desk agent the only good thing about this hotel!

By

December 01, 2019

club

Coffee maker not working, key cards stopped working, food awful! Eggs were a watery mess and everything else undercooked. Maids did not service room, even after a direct request, had to get clean towels ourselves. TV service went out several times.
Stayed in the Lagrange KY location after this hotel and was delighted and impressed, don't understand the Shelbyville KY experience at all!!!

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My Shelbyville stay

By

November 30, 2019

club

Conveniently located and the place was nice, the room was big and the bed was amazing as were the pillows.

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Shelbyville Holiday Inn Express

By

November 30, 2019

club

I had to stay in Shelbyville recently and someone else made the reservation for me. I was pleasantly surprised! It was one of the best properties I have stayed in!

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Comfy beds

By

November 26, 2019

Would recommend to friends and family. Enjoyed the stay.

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Reservation not in computer

By

November 18, 2019

platinumelite

I had a late arrival, but when I arrived to check in, my confirmation number was not in the hotel computer. The desk clerk had to call IHG, who placed him on hold for 20 minutes, never came back. He redialed and they had to look up my IHG number. So I waked with late dinner in hand to check in. Finally the clerk just gave me a room, and I never heard from anyone.

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November 8, 2019

By

November 12, 2019

The hotel was very welcoming. I understand there has been a manager change over during the last couple of weeks. The new manager and staff quickly corrected any issues we had during our stay. The rooms were comfortable and clean. The parking lot had plenty of parking.

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Housekeeping can't read!

By

November 06, 2019

club

The "Do Not Disturb" and "No Housekeeping" signs were removed from the outside of the door. Housekeeping halfway cleaned room and took all used towels from shower rod and countertop, and did not replace any towels. Pillows were strewn across the bed (I left them stacked before leaving the room). Reported incident to management. Left message for manager to call me and she left for the night without returning my call. Glad I didn't leave anything important out in the open since the housekeeping staff ignored the signs!

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comfortable bed and room.

By

November 03, 2019

The hotel was clean and quiet, the breakfast was nice. not very good. But the breakfast drinks and food choices were pretty darn good.

The room was nice and clean the only thing out of place was the shower pipe finisher (chrome cover at wall opening).

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