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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.1

based on 429 reviews
80%
Recommend This Property

Ratings Breakdown

429reviews

  • 5 Stars
    239
  • 4 Stars
    82
  • 3 Stars
    36
  • 2 Stars
    41
  • 1 Stars
    31

Skip it if you can

By

October 12, 2017

This hotel is doing nothing for the HIEx brand, that's for sure. My room had no curtains because somebody had plumbed some piping for an air conditioner drain where they would go. Yes, exposed plumbing in the bedroom. In place of the curtains were two discount store mini blinds that did not fit the window properly, did not block light from the parking lot, and most certainly didn't block the view of me from the parking lot either. To make it even better, one of these had a broken slat.

What is the management here thinking?

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Ok but breakfast lacking

By

October 12, 2017

club

My stay was fine and the hotel is clean. Staff was fine too. My only complaint was that the quality of the breakfast food was very low. There are scrambled eggs and there are scrambled eggs at hotels, as we all know. These were so far from real food though that I didn't finish what was on my plate. The breakfast sausage was even worse, one bite and I wouldn't eat any more.
So nice enough hotel and staff, but they need to up the food quality for sure.

One last observation: I have noticed when I check in to Holiday Inn Express locations, I'm asked why I am in town. When I say "business," I am questioned: "what business are you in?" and "what company are you here to see?" This is not their business and it is annoying.

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Great service

By

October 11, 2017

We used this facility for all of our wedding party and wedding guests. It was perfect and the staff was very accommodating.

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Clogged sink, noisy cleaning staff

By

October 11, 2017

Had a clogged sink-reported the problem. Staff did not fix and lied. Cleaning crew was very noisy when I was trying to sleep.

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Great hotel

By

October 10, 2017

Very clean and comfortable. Slept great and enjoyed the free breakfast and workout room

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Great accomodations

By

October 06, 2017

club

Recently renovated - clean and modern. Comfortable beds, pillows and linens. Set off the main highway so very quiet and peaceful. Easily accessible off the highway. Would definitely recommend this hotel.

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Comfortable stay

By

October 05, 2017

Excellent stay in Shelbyville
Conveniently located
Very helpful staff
Clean and Comfortable rooms
Dining area was clean and comfortable. Bottled water and hot coffee provided throughout the day.

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Cockroach

By

September 29, 2017

Unbelievable. The only possible way I would stay at this hotel again is it were free and I could sleep at the nearest neighboring hotel.

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great mattress and great service

By

September 28, 2017

club

the family and I really enjoyed our stay in Shelbyville. The hotel room was just what we needed after celebrating with family. a place with no worries and space to recuperate.

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Girls Weekend

By

September 27, 2017

Love the location! Quite but Close to Outlet Mall and places to eat! Staff was helpful on places to visit and eat.

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Evacuation stay

By

September 23, 2017

Overall experience positive. Beds were great and comfortable. Staff was most helpful.

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Comfortable bed

By

September 20, 2017

club

I HATE staying out of town because I never sleep well. This stay in Shelbyville was the exception. That was the second most comfortable bed I have slept in.

Renovations were going on at the exterior entrance, but it was not a big mess.

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