 Guest Reviews
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91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Worst
By
August 07, 2016
Stayed at this hotel, because my step father and I had business in town. booked using my IHG employee rate, and called the hotel to acquire about the room. I asked whether or not the room reserved was a king or dbl queen. was told they were sold out of dbl queens and that all they had was king rooms, which wasn't a problem but I then asked for a roll-a-way, which I was told is first come first serve but that they would put it down in the comments. due to work I knew that my step father would arrive before me so I asked if I could put him down in accompany so that he could check in with ease, which the front desk agent told me would be no problem. an hour before I arrived my mother and step father tried to check in but was told they couldn't because I wasn't there to show my ID. Mind you I had already called to verify when the reservation was made to assure that they wouldn't be standing around. The front desk agent then told my parents that they could check in paying regular price, and that the original reservation would be cancelled. which leads to the question to how my parents could cancel my reservation but couldn't check in. when I get there my reservation was cancelled and no roll-a-way bed, ended up sleeping on the floor. I'm not angry about the fact that they didn't want to honor my employee rate, or that they charged us full price, I'm upset about the disrespect shown while trying to check in. No one was trying to get over, just trying to reap the benefits of being a ihg employee. worst experience I have ever had, and the fact that my parents were subject to the same experience bothers me even more. need less to say we wont be staying at that hotel anymore and I will probably be reaching out to management about the matter. The lady at the front desk then had the nerve to tell me they have a strict policy on employee rates when a few weeks before I booked and my step father checked in before I got there without incident. So what strict policy she was talking about I am unsure. I just hope when the employees who work there try to use their employee rate, their not treated like we were.
Travel
Bybeach_visit
August 03, 2016
Excellent rest got in late and everything went well, no hassles. We got the rest needed for the next day travel.
Excellent Hote
ByHIPOY
August 02, 2016
Good Customer Service and very clean. Food locatuon
horrible stay
Bylkanderson
July 27, 2016
terrible stay. ari was not working in hallways or elevators in 100 degree weather. air was not working in my room on arrival. why hadnt cleaning staff noticed this and are these units not inspected?, the air quality was horrific. the shower stall was not very clean. food kept runnning out at breakfast and would have to wait for meat or gravy or bread. no refridgertor in room and the mini fridge would not keep anything remotely cool. for this price of this hotel the quality and room was terrible. i will never stay there again.
Typical HI Express
Byfkansc
July 23, 2016
Clean facility. Friendly, efficient staff. Room was fine. Breakfast was typical--if you stay frequently at any of the HIE properties you know what you will get at breakfast. It is all the same. Adequate.
Great Hotel Stay
Byshift1
July 18, 2016
We had a very good overall stay at this hotel. Everything was clean-in working order-and comfortable. We did get a noise complaint which was puzzling since we checked in about 11p-and had to put our things away- but were at this time in the bed--so not sure what the complaint was. overall great time and place to stay--we alwasys book this hotel on our way to myrtle beach!
Heading to Savannah
ByBellja
July 15, 2016
This hotel has a great pool and location. Hotel staff are friendly and helpful. They do need a few more luggage trolleys as they had to resort to the use of some kind of media cart to substitute the missing trolleys. I imagine that someguests hoard the trolleys early in the morning and keep to long.
NOT GREAT ROOMS AND NOT GREAT SERVICE
ByJOD2
July 08, 2016
AIR BARELY WORKED AND HALLS WERE HOT AND ELEVATOR WAS SO HOT I ALWAYS JUST USED THE STAIRS. CARPET FELT STICKY AND COULDN'T GET MY ROOM CLEANED.
Nice associates!
ByDo Wright
July 05, 2016
The hotel staff were awesome! They were attentive to our large work group and made efforts to assist us as needed.
WORK STAY
ByGWCHEERDAD1
June 29, 2016
I have stayed here a few times while in the area for work. The staff here are all friendly and the rooms are comfy. Will stay here again
Staff
Bykto22010
June 23, 2016
The staff were polite and recognized my status when I arrived.
All.Night.Long - Loud beeping below our room
Byajmom1
June 22, 2016
Loud beeping. All. Night. Long. We told both the front desk and another person (manager?). We were told our room would be refunded.
It has not happened.