Rated 4.4 out of 5 by 74
Rated 5.0 out of 5.0 by hondakatt Holiday Inn Westgate Mall
Overall, very pleased. Thought price a bit high, but still a very good experience.
June 27, 2014
Rated 5.0 out of 5.0 by seeyouagain Consistently meeting and exceeding expectations with excellent customer service.
From May 5, 2014 through June 20, 2014 I stayed at this property for multiple nights each week. Not only did I consistently feel my needs/expectations were met but I observed this excellent service behavior by staff ensuring all guests received first quality service.
I will stay at this property again and refer associates to this property as well.
Additionally I really enjoyed the location. Located just off the main road this property is right at quality shopping and dining facilities. The mall, chain restaurants, Costco, etc. are all within a few blocks or less. The interstate is less than a mile from the property.
June 23, 2014
Rated 5.0 out of 5.0 by PM1968 Great stay
Excellent customer service and very clean rooms. The bathroom was very clean and it was nice and quite.
June 23, 2014
Rated 5.0 out of 5.0 by Bear073 Comfortable, quiet, and very good breakfast.
Stayed a night here on a trip to the coast. Would have been happy to stay for a few more nights. The rooms were very nice and clean, and had a comfortable bed. Besides coffee, I usually skip continental breakfasts and go elsewhere for a real breakfast, but this one was great. Had a wide variety. Didn't compare rates as this was a reward night, but will gladly stay here again if in the area.
June 22, 2014
Rated 5.0 out of 5.0 by trw/pbk Combat Veteran With Service Animal
We had our first experience with this type of situation when our son and grandchildren from Alaska came for a visit. He was injured both physically and psychologically and needs a service dog to help calm him. The front desk was wonderful and we wish to thank you all for making our family members so welcome.
June 19, 2014
Rated 5.0 out of 5.0 by AnaM Best breakfast
This Holiday Inn Express served the best breakfast I've ever had at a complimentary breakfast bar: pancakes, several types of bread/toast, bagels, sweet and cinnamon rolls, yogurt, cold and hot cereal, grits (instant), hard boiled eggs, scrambled eggs, bacon, sausage (pork and turkey), biscuits, sausage gravy, fresh fruit, and of course coffee, tea, juice, milk, etc. The breakfast bar was so extensive I may have forgotten some of the items.
June 5, 2014
Rated 4.0 out of 5.0 by pepsic Clean and comfortable
If I had a complaint it would be that the drapes were only decorative and did not cover the window. Only shears were over the window and light in parking area was pointed at window that left room brightly lit at night.
June 3, 2014
Rated 1.0 out of 5.0 by Gelfina not happy.
The hotel is in a perfect location for business traveling, close to restaurants and shopping. The breakfast choice is limited and unhealthy. My room was not properly cleaned and the staff was not always helpful in providing services that a normal traveller may have (booking restaurants, receiving packages and notify the guest).
May 26, 2014