Rated 4.1 out of 5 by 55
Rated 3.0 out of 5.0 by Dee Dee Bee Bad customer service from kitchen
Kitchen staff (Viviana) was extremely rude. Had an attitude when I asked her if there were any trays available.
June 29, 2014
Rated 5.0 out of 5.0 by Frank1655 Very nice Holiday Inn Express
Nice hotel! Great staff!! Clean and quiet. I would stay here again.
June 26, 2014
Rated 4.0 out of 5.0 by hawkmom01 Showing wear
We have been staying 2-3 times a year at this property since it opened in 2008. I have noticed that the carpets, walls, tile and basic furnishings are in need of repair/upgrade. We really love this place and hope they can keep it as lovely as it has always been.
June 18, 2014
Rated 5.0 out of 5.0 by Charlie 103 Good price, excellent, very helpful front desk
Front desk personnel looked up phone numbers, assisted with directions- even printed out two options for travel route.
Kitchen staff were less than friendly- seemed to resent trying to help guests
June 16, 2014
Rated 2.0 out of 5.0 by JOSIE81 SMALL VACATION
FROM THE MINUTE WE CHECKED IN WE RECEIVED POOR CUSTOMER SERVICE. STAFF WAS VERY RUDE. THEY HAD TO TURN OFF THE WATER FOR A WATER HEATER CHANGE AND WE WERENT EVEN NOTIFIED UNTIL HOUSEKEEPING CAME IN AND SAID SHE COULDNT CLEAN THE ROOM CAUSE THERE WAS NO WATER!! PROBABLY WOULD BE A GOOD HOTEL, BUT THE STAFF WASN'T THE BEST.
June 13, 2014
Rated 4.0 out of 5.0 by katozgirl Beautiful hotel
Curb appeal was horrible. Unkept lawn, shrubs, grass, etc.
Very warm inside the lobby and hallways
Staff never looked up from the front desk the entire stay
Coffee maker broken-Front desk had no replacements
Bathroom floor was gritty and dirty
Bed and pillows were very comfortable
Towels were like sandpaper, which was standard in
this type of hotel.
Booked a suite with adjoining living room. Living room was open and the beds were 6 feet apart. Bad advertising. (Had another person with us at the last
June 11, 2014
Rated 5.0 out of 5.0 by Greymyst Good hotel where you need it
Great little hotel on I20. I went to my daughter's graduation in Weatherford, and stayed here. Friendly staff near restaurants and amenities. Will stay here again.
June 6, 2014
Rated 1.0 out of 5.0 by Platinum Plus Will never stay again.
Refrigerator in room did not work. Spoiled our left overs from restaurant. My bad, assumed the platinum status that I have would have guaranteed a good fridge. Began looking at condition of room more closely, WOW!!!, filth, stains running down walls,
couch and other furnishings were covered with mystery stains.
This had been our 4th stay at this location and that is hard to admit. My platinum status had no bearing on the manager on duty. We have stayed at countless HIE locations around the state. This location was the worst by far. I highly recommend the Stay Bridge Inn and Suites in Weatherford. On a scale of 1 to 10, they make this HIE location have a negative number. The Stay Bridge would be about a 9. Spend your money and time there. Do not stay at the Holiday Inn Express on I20 in Weatherford, Texas!!! I am a long-time IHG member and would not normally give this poor of a rating. This location needs help!!!
June 5, 2014