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Holiday Inn Express & Suites West Point-Fort Montgomery

1106 Route 9w , Fort Montgomery, NUEVA YORK 10922

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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
94%
Recomendar este hotel

Valoración general

4.5

en base a 840 opiniones
94%
Recomendar este hotel

Ratings Breakdown

840opiniones

  • 5 Estrellas
    577
  • 4 Estrellas
    173
  • 3 Estrellas
    45
  • 2 Estrellas
    25
  • 1 Estrellas
    20

Good stay

By

30 julio 2020

club

The stay was pleasant, staff was pleasant and courteous. Cleaning ladies were beyond nice. Qualms are with the rooms themselves needing a bit more upkeep and consistency.

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Disappointment

By

15 julio 2020

platinumelite

Being an essential worker, I needed to get away for a little while and thought a weekend stay using my Chase anniversary free night within the state would be a great idea. My expectations weren't that high because I understand the current situation. The check in was smooth, the room was okay but it had a bit of a funky smell to it. They lost power the next day and didn't get the elevator to work fast enough and that was terrible for me since I suffer with hip issues.. Breakfast is mediocre to put it nicely. Again, I understand the situation with the pandemic but the hotel is in a bit of a remote
location so they could have at least offered hot breakfast even if it
meant charging for it, at least give us options. The worst is they charged my card for the stay without having me view charges or sign any paperwork which was my experience from all previous IHG hotels I've stayed at. This was supposed to be a Chase anniversary free
night, if anything I expect a tax charge but not a full night charge. I've reached out to the hotel and spoke to a staff named Stephanie and another lady. Stephanie did admit it was an error on the hotel's part when she checked my confirmation number and she said I should get the refund back in my account within a few days. There is still no email on their part and they have not refunded the erroneous charge.
So all in all this hotel experience was not pleasant. I would hope this is not the current IHG standard in general. I don't think the pandemic should be an excuse for disappointing loyal patrons.

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Great hotel and experience

By

11 julio 2020

club

Had to visit West Point on business and stayed at this hotel. Very comfortable and fantastic service!

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Very nice room

By

09 julio 2020

platinumelite

The only needed is a floor lamp could not see to read or work at desk

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Comfortable. Very Clean.

By

08 julio 2020

club

I felt comfortable in such a uncertain time in our country.
Everything seemed really cleaned.

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Bugs

By

06 julio 2020

club

Couldn’t sleep because of bugs in bed.... front staff was unattentive no problem about the bathroom no breakfast was served and until now my back still itchy..

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Nice Hotel.

By

24 junio 2020

club

Very nice experience. Great hotel with lots of parking. Easy drive to the US Military Academy at West Point. The staff is dealing well with the Covid 19 crisis.

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Great Location, friendly staff.

By

22 junio 2020

club

Great location to West Point. Excellent staff, comfortable rooms.

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Comfort during Corona crisis

By

11 abril 2020

I was uneasy about staying in a hotel at during the time of the Corona virus outbreak. At check in my worries were put to rest

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Excellent location close to West Point USMA

By

10 marzo 2020

Second time staying here and it is one of the best choices for West Point parents when visiting their cadets for an event. Very close to USMA, and clean and reasonable. Facility could use the latest upgrades other IHG properties are receiving but the rooms are still current.

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Comfortable bed and great service.

By

04 marzo 2020

club

We enjoyed our stay. Thanks.. We enjoyed our stay. Thanks..We enjoyed our stay. Thanks..We enjoyed our stay. Thanks..We enjoyed our stay. Thanks..We enjoyed our stay. Thanks..We enjoyed our stay. Thanks..We enjoyed our stay. Thanks..We enjoyed our stay. Thanks..We enjoyed our stay. Thanks..

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Best breakfast

By

01 marzo 2020

club

We had an excellent hot breakfast! There were a lot of choices! I appreciate the management team in providing a great breakfast that can sustain us even until mid-afternoon!

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