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Rated 4.4 out of 5 by 91 reviewers.
Rated 3.0 out of 5.0 by reservation I made my reservation in January 2014 for a king suite with whirlpool bath. Upon our arrival I was informed we were upgraded to a junior suite no whirlpool tub. When I showed the clerk the original reservation with the king suite he said there were not any left he had given them away. He did not seem aware that we had made the reservation 6 months ago requesting one. He apologized offered us 1000 priority club points and said that was the best he could do. We were not very happy. June 26, 2014
Rated 5.0 out of 5.0 by AWESOME STAFF! NICE ACCOMODATIONS Was a guest here 3 full days/nights for a wedding and was very pleased with the accomodations and beyond pleased with the staffing. We were close enough to our objective (West Point) to make for a relatively short run for the Rehearsal dinner, the wedding and the tourists things....Overall a 9 , because I rarely rate anything as being a "10" . June 24, 2014
Rated 4.0 out of 5.0 by Good experience Our stay was a good experience. Our questions were answered and hotel was clean. June 23, 2014
Rated 5.0 out of 5.0 by convenient location next to West Point Easy to get to from Newark airport, close to West Point, and overall Holiday Inns are always clean, efficient and what I expect to get in a good hotel. June 23, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Not only a great hotel, but great views of the valley. Very nice rooms and staff is outstanding! June 23, 2014
Rated 4.0 out of 5.0 by Great location, great service, lousy food I am a regular Holiday Inn Express patron, and have stayed at this property many times while my son was a cadet. As a rule, HIE properties have decent breakfasts with a choice of foods. The food at this property has been sub-par almost every time I have visited. This time it was lumpy instant eggs and greasy microwave bacon to go with cold cinnamon rolls. Last time it was lumpy eggs and sausage. No biscuits, no gravy, no pancakes. The staff was friendly and helpful, but obviously had no control over the menu, and is unaware that other HIEs offer other items. It's almost as though the management is meeting the bare minimum HIE standards. If there were competition, I would go elsewhere. June 18, 2014
Rated 4.0 out of 5.0 by Confortable and quiet Very good visit and nice surroundings. The was generally knowledgeable and helpful. The cost was reasonable for the quality of service and environment This is a location and facility in which I would return if needed. I also like the new concept of Holiday Express. Have used facilities in Pittsburgh, Virginia and New York. June 16, 2014
Rated 5.0 out of 5.0 Close and comfortable Nicest hotel close to West Point, NY. Not too many choices and this one was far better than any others we have stayed at. June 10, 2014
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