 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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West Point stay
ByCindy
May 23, 2022
We stayed here one night before our stay at a different hotel for graduation. That's a whole other story. As for this hotel, we walked in, got our room key. Easy peasy until 11:15 at night. The phone rang, woke my husband. (I never heard it) Next thing you know; someone was trying to open our door but we had the safety latch in use. Husband called front desk. They said it was them trying our door because no credit card was on file and to give the card info to them in the morning. So we did that, then had breakfast, went back to the room and the room key wouldn't work. Had to go back to the front desk to take care of that. They had turned off our room key the night before. So that was a mess. We had stayed here 4 years ago for A Day and no problems at all.
Other than this fiasco, I would recommend staying here. The hotel is always very clean. The breakfast is good for a freebie. The employee in the breakfast area was super nice and helpful. The front desk on the 2nd day was very helpful.
Despite the check-in problem we would stay here again when visiting West Point.
Convenient and comfy
ByClyde23
May 20, 2022
Check in was a breeze. Staff was pleasant. The location was great for commuting to work and the bed was nice and comfy to return to.
Excellent staff and Hotel
ByDusD
May 18, 2022
Personable and kind staff. Quality of the people make the Hotel enjoyable.
Quick story; I had a foot surgery causing major difficulties getting into or out of a tub. The hotel gave me a walk in shower room, which turns out to be a suite, for the same price. This is what makes the difference between a great Hotel and a not so great Hotel. These folks go above and beyond every time.
Comfortable bed
ByEden8902
May 16, 2022
I overall had a great experience at this hotel. The staff were very helpful when I needed a room as soon as possible and loved how they provided breakfast to the guest. Would definitely recommend this hotel to friends and family.
Good location bad communication
ByElizArg
May 16, 2022
We live very close but blocked rooms for guests and also stayed here for our wedding. There was a miscommunication with the staff about having our room cleaned. It didn't get cleaned from night before when i stayed with my best man and my bride and I were very disappointed. The staff apologized and the manager did also, they ultimately gave us 5k IHG reward points but that doesn't really help much.
Broken sink
BySuzyMcD
May 02, 2022
Hotel is in disrepair and will be renovated. It sorely needs it.
Great beds
ByDusD
March 29, 2022
Traveling for work there’s nothing better than a good bed to sleep in. These beds feel like a pillow. It’s a good sleep almost like home.
Staff are nice and personable folks. I highly recommend
Good location to access West Point
ByWhaleboy
January 26, 2022
We stayed to attend a gymnastics meet at West Point. I booked a King Suite, and it was of decent size. Beds and pillows are very good. Room needs repair (broken light switch on left master bed reading lamp) and updates (no USB ports for electronics!).
Bear Mountain Stay
ByAreelfool
December 15, 2021
Nice hotel, clean and convient location. The rooms are a little dated and could use a refresh. Everything worked in the room but the room itself was showing its age.
The buffet breakfast was very good, I enjoy a hotel that offers breakfast, it really speeds up getting a start on the day.
Good stay
ByArmymike
December 14, 2021
Nice people, good room, great sleep. Could have more items for breakfast.
Exceptional stay!
ByEdgar
December 12, 2021
My stay was very exceptional and the property was exceeding my cleanliness expectations! 10 out of 10 would recommend to all!
Comfortable bed and great service
ByTerry
December 08, 2021
We had a problem with the coffee maker. The person assigned to our room retrieved one and made sure it worked