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Holiday Inn Express & Suites Toronto - Markham

10 East Pearce Street , Richmond Hill, Ontario L4B 0A8

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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
94%
Recomendar este hotel

Valoración general

4.5

en base a 1236 opiniones
94%
Recomendar este hotel

Ratings Breakdown

1236opiniones

  • 5 Estrellas
    825
  • 4 Estrellas
    301
  • 3 Estrellas
    60
  • 2 Estrellas
    33
  • 1 Estrellas
    17

Good Choice Hotel

By

20 noviembre 2019

club

Overall we were happy to stay at the hotel. Will come back to stay at the same hotel next time.

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Nice hotel, but needs many SERVICE improvements!

By

19 noviembre 2019

platinumelite

I will start by saying that I am an IHG Platinum Elite Rewards Member & stayed at many IHG hotels for business & pleasure trips – we chose this one (our 1st time here) due to hotel’s location - very convenient access to Highway 7, 404 & 407 & close to dozens of restaurants within easy walking distance directly across from hotel, York Blvd & East Beaver Creek Road. Checked in on Wednesday afternoon 2:00 p.m., no line-up at reception yet check-in was extremely rushed, staff did not even ask for vehicle licence plate of & did not provide any hotel info whatsoever except to ask did I “want water & points for my welcome gift? ” ( I presume, because I am an IHG Rewards Member although there was no mention of it). Not a very welcoming start to our get-away stay! I asked, and she told me that her name is Sam. Hotel is extremely well-maintained & plenty of parking. We were assigned king room#713, very clean, pleasant & modern, quite spacious with excellent light & dark pull-down blinds on large window, perfect for our 2-night stay. A search of desk, drawers & night tables & could not find a hotel info folder in our room, so I called front desk to ask location of ice machines in hotel as none on 7th floor. Returning from trip to 6th floor ice machine, I asked housekeeping staff in hallway for a hotel info folder for our room and she advised me that they do not provide a hotel info folder in any of the rooms! Washroom & huge walk-in shower very clean, Bed & Bath toiletries, lots of luxurious thick towels! An amazingly comfortable lounge chair to relax by the window, read, or watch TV & side table on wheels which we found very handy! King bed & pillows very comfortable; however, duvet & cover sheet were very thin & provided little warmth & I could not find a blanket anywhere in the room’s closet & drawers so we turned up the heat & were very comfortable. Next morning, I needed to call reception once again for info, to confirm breakfast hours. I mentioned that if there was hotel info in our room, I wouldn’t need to call & disturb front desk for this information & was told that this general info is provided to all guests upon check-in … which in our case, no hotel info whatsoever was provided! Breakfast is only served until 9:30 on weekday mornings. We especially enjoyed the excellent coffee & house-made Spanish omelettes! Delicious! and very tasty pork sausages as well as many other breakfast choices, fresh bagels, hot cinnamon rolls, etc. Other guests especially children really enjoyed the make-your-own pancake machine! After breakfast, we walked beyond the breakfast room on 1st floor & were surprised to find a very inviting indoor pool & an exercise room … again, no hotel info in our room to inform us of these appealing guests amenities. Guests would only know of these amenities if they had been on the hotel’s website! On our way down to breakfast, I told housekeeping there was no blanket in our room and she told me no blankets in the room, must ask front desk for a blanket! It had been very cold & windy outside all night (-14 & snowstorm) … breakfast room is located immediately adjacent & wide open to hotel lobby so every time the hotel main entrance’s automated double front doors opened, we could feel a very cold gust in the breakfast room ... it was so cold that my husband returned to our room to get our jackets so that we could then enjoy our breakfast more comfortably! I would strongly suggest that hotel install sliding or accordion doors at the breakfast room which they could use as required during fall/winter season! We had arranged for late check-out by 1:00 p.m. – just shortly after 12:30, I went to reception (which had no line-up whatsoever) and told a young lady (who appeared to be in training) that we had been approved late 1:00 p.m. check-out & handed her my room key … Sam was standing nearby, looked at us and simply replied “you’re good” , did not ask about our 2-night stay, or offer a parting friendly comment of any kind … this has never been my experience when checking out of any IHG hotel – they always ask about our stay! No hotel receipt offered, possibly because this was a stay using our Rewards points for both nights.

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Dirty sock in the room

By

18 noviembre 2019

club

My experience started with trip to the assigned room with two little kids and bags after wait for only one working elevator, to discover that I was given room with one king size bed to share between 3 of us!. I had to make my way down with kids and bags to change room to 2 beds, front desk person told me they have no rooms- on Thursday night! When I said I will switch rooms during my stay so we can have 2 beds, help from other front desk person found room with 2 beds which magically became available! My child also found dirty socks left next to the sofa and room service kept knocking at the door even though do not disturb sign was on the door.

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Great stay

By

18 noviembre 2019

club

Our stay was great, check-in was easy, room was very clean and beds were comfortable. Ample parking. Good breakfast, too!

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Good location for food and business meetings

By

17 noviembre 2019

platinumelite

Hotel is clean and modern. Easy access for travellers to locate. Quiet rooms and comfortable beds.

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Excellent location

By

16 noviembre 2019

platinumelite

Good location for shopping and food. Friendly staff and good breakfast. Other than lousy Toronto winter weather everything is fine.

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Holiday Inn Review

By

14 noviembre 2019

Holiday Inn for a business trip it’s a great location for the price compared to others. Was just a long wait to get checked in followed by my room key not working. Once that was past everything went smoothly.

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Elevators needs service!

By

14 noviembre 2019

club

During our one-night stay, one of the two elevators was out of service. Being on the ninth floor, this was very inconvenient and resulted in long waits for the one elevator that was working. Also, the one working elevator was VERY LOUD with lots of banging noises which could be clearly heard in our room near the elevator. The elevators in this hotel desperately need service! The front desk staff did not even ask how our stay was when we were checking out, like she did not really care. I would definitely request a room far from the elevator if I stayed at this hotel again, to minimize the noise.

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Exceptional hotel

By

12 noviembre 2019

Hotel staff was warm and friendly. The hotel itself is beautifully.. The room and bathroom is amazing.

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Short and sweet

By

12 noviembre 2019

club

Had a great deal. Great location, good dining option, clean newly renovated, spacious room. Very good hot breakfast. Friendly service.

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Excellent Stay

By

12 noviembre 2019

platinumelite

Thank you for the free upgrade towards this rewards member.

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Comfortable bed and great breakfast

By

11 noviembre 2019

club

From check in to check out there wasn't a single thing to complain about. Clean, comfortable rooms. Wide selection of hot, fresh food at breakfast. Friendly, helpful staff.

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