Former Cook and Endeavour House Đường Albert
Middlesbrough
TS1 2PA
United Kingdom
Nhận phòng: 3CH
Trả phòng: 12CH
Tuổi nhận phòng: 18
Khi bạn đặt phòng trực tiếp với chúng tôi, chúng tôi cam kết bạn sẽ luôn nhận được mức giá trực tuyến thấp nhất. Nếu bạn tìm thấy một mức giá tốt hơn ở một nơi khác, chúng tôi sẽ khớp với mức giá đó và tặng bạn gấp năm lần Điểm IHG® Rewards, tối đa là 40,000điểm - để bạn có thể tập trung vào kỳ nghỉ của mình, chứ không phải của bạn ví tiền.
Phòng của bạn được đảm bảo.
Chúng tôi không tính bất kỳ khoản phí đặt chỗ nào khi đặt phòng trực tiếp với chúng tôi.
IHG coi trọng quyền riêng tư của bạn và làm việc để bảo vệ bạn. Tất cả các thông tin cá nhân bạn cung cấp được mã hóa và bảo mật.
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Đánh giá của Khách
Mỗi đánh giá và xếp hạng mà chúng tôi nhận được đều được xác minh để đảm bảo rằng chúng tôi chỉ hiển thị thông tin được cung cấp bởi những vị khách đã thực sự lưu trú tại khách sạn.
94%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,5
94%
Giới thiệu Cơ sở này
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Avanthi
ByAlex
tháng 5 13, 2025
Everything is good except noise at the nighttime
Breakfast is super good unlimited
Entire day restaurant opened
Staff is very polite and helping with smile
Nhân viên xuất sắc
Byb56t
tháng 5 09, 2025
As always the welcome by staff was superb. Very efficient check in with everything explained to you in detail, nothing is too much trouble for your excellent team. A big thank you to Mandy and Daniel who went above and beyond.
Kỳ nghỉ tuyệt vời
Byb56t
tháng 4 27, 2025
This stay was excellent as always at this hotel. The staff are amazing and so friendly, nothing is too much for them they go above and beyond . Great to see Katie back who was excellent as always, also a mention for Craig and Spencer who are always willing to help and share their knowledge to make your stay great. Thank you all.
Chiếc giường tuyệt vời
BởiSambo
tháng 4 21, 2025
Friendly staff. Very clean amenities. Suitable location. Would use again.
No bill available - Others do better!
ByRobin
tháng 4 18, 2025
Unfortunately, this hotel bill is not available online. Please contact the hotel directly to obtain a copy. To assist you, we've noted the contact information for this hotel, below.
Holiday Inn Express
Middlesbrough - Centre Square
Former Cook and Endeavour House
Albert Road
Middlesbrough TS1 2PA
United Kingdom
Hotel Front Desk:
44-1642-917113
Nice return visit
Byb56t
tháng 4 15, 2025
Returned to this hotel for the first time in 18 months. Excellent check in service with Grace being really helpful, also nice to be recognised by staff from my previous stays. This is one of my favourite hotels to due to the fantastic welcome you get, you are very lucky to have such a friendly welcoming team and need to look after them. Some of the other IHG hotels need to take a leaf out of your book and see how it should be done, keep up the great work.
Khách sạn tuyệt vời
BởiJanet
tháng 4 12, 2025
Fantastic staff, friendly, thoughtful and kind willing to go above and beyond for yo.The breakfast is amazing its hot and plenty of choice, there are veggie options.
The rooms at the best you will ever get.
Clean and everything you will need.
Always a good stay & excellent staff
ByZorba The Beancounter
tháng 4 10, 2025
As a fairly regular visitor to Middlesbrough this is our hotel of choice. From the time we walk in to the time we leave the staff are brilliant - big shout out for Grace this visit.
The room was ready on arrival, the room was clean & the shower / toilet / wash basin all clean & shiny. Beds comfortable with choice of pillows . Noise of city centre blocked out well by good window seals.
Breakfast good as always
The only downside is that for survival the hotel takes coach parties some of which can be let's say a touch rough with a wide vocabulary not necessarily the King's English. There is really no need for guests to Eff & Jeff in public areas !
Lưu trú làm việc
ByAndy edf
tháng 4 08, 2025
Great team at this hotel, amanda and grace were very helpful and made the stay very pleasant
Not awful but don't bitter with requests
ByGeorgiazero
tháng 4 04, 2025
Not a terrible experience it was just disappointing to not have my request of a room with a view considered. It was a significant trip for me as I was visiting family in my hometown, and I was disappointed ro not have a view of the main square which I'd asked for well in advance.
Dreadful reception experience the worst I’ve ever had
ByEA-ST
tháng 4 02, 2025
Where do I even begin?
I arrived at the hotel with a confirmed reservation – the confirmation email had come through just two hours prior, clearly stating I was good to check in. Unfortunately, what followed was nothing short of frustrating.
I was met at reception by a red-haired member of staff whose attitude was confrontational, dismissive, and entirely unhelpful. Rather than working with me to resolve the issue, I was given an unconvincing excuse about the reservation not being “downloaded into the system.” I travel frequently and have stayed in hundreds of hotels across the UK and abroad, many under the IHG brand, and I’ve never experienced service like this.
Given that the rooms were clearly clean, vacant, and available, I suggested she assign a room from reception and complete the check-in once the system caught up. This was met with resistance and absolutely no willingness to help. Whether she was having a bad day or this is just her usual approach, it’s unacceptable behaviour for someone working in hospitality.
Eventually, after waiting far too long and getting nowhere, I gave up and returned later that evening around 11pm. Thankfully, I was greeted by Lee, the evening porter, who was polite, helpful, and apologetic – a real credit to the hotel.
As for the room itself, I can’t help but wonder if I was intentionally placed in one of the worst options available. It felt more like a storage cupboard with a corridor than a guest room, and the view over the car park didn’t help with a good night’s sleep.
The following morning, breakfast was just as underwhelming. The same receptionist from earlier was on duty and again showed no warmth or welcome. No friendly greeting, just an awkward, forced grin. I’ve worked in hospitality and know how guests should be treated – this fell far short.
To top it off, I was travelling with a disabled guest, and the lack of empathy or understanding made the entire experience feel even worse.
I will be escalating my experience to IHG Head Office, as I believe the way I was treated was simply unacceptable.
Would I return? Absolutely not.
Would I recommend this hotel? Not a chance.
The only positive I can share is the helpfulness of the night porter, Lee – thank you for showing what real customer service looks like.
Nhân viên khó chịu
BySultansOfSwing
tháng 3 25, 2025
I won’t recommend this hotel because of poor staff service. Told 2 staffs that I have meal allowance and my parking will be paid by my company, but didn’t believe me, I asked them twice, but insisted that it’s not seen on their system. On top of that, they place me in a PWD room eventhough I’m not disable. On my checkout, a nice guy told me that parking and meal allowance is completely seen on the system. First time to experience this, as all IHG hotels I’ve been thru, always know that my company will be the one paying for it. I will not be coming back on that hotel.