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Holiday Inn Express Middlesbrough - Centre Square

Former Cook and Endeavour House Albert Road , Middlesbrough, TS1 2PA

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 1087 reviews
96%
Recommend This Property

Ratings Breakdown

1087reviews

  • 5 Stars
    743
  • 4 Stars
    265
  • 3 Stars
    50
  • 2 Stars
    19
  • 1 Stars
    10

Great service but average hotel

By

November 20, 2019

club

Stayed for one night whilst in middlesbrough. Staff were extremely friendly and helpful, however the room wasn’t the cleanest and smelt like smoke.

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Very good shower

By

November 20, 2019

club

The room was lovely and the bed was comfortable and great staff service .The hotel was right in the middle of the town with good links to bus and train services .Needs places to put items in like a draw of some kind .Need more hot items at breakfast .

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Clean, friendly, welcoming and great value for money

By

November 19, 2019

club

Our stay was close to perfect however if you do have children, please don't allow them to use the hall ways as their personal play room to run up and down all night!

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Very good internet but uncomfortable bed

By

November 19, 2019

The hotel is in a very good location for the city, however it was a bit difficult to find the car park as someone that is not from the area. I was impressed with the speed of the internet which was faster that most household fibre optic plans with BT (not sure if this was because I was a Gold Elite member). I also loved having in-room air-conditioning with room controls, which for me is a must in any hotel I go to. Unfortunately the mattress was extremely soft and thus very uncomfortable (we woke up with back pain from it). The breakfast, although free, was tasteless (all hot food was), we had to leave it and go somewhere else, so I would rather not have free breakfast, or they buy better ingredients.

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Such a friendly welcome from people who displayed happiness in their work.

By

November 16, 2019

It is such a joy to be greeted by such friendly staff who look after you for the full duration of your stay. A big thank you to everyone.

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Comfortable room but too cold

By

November 15, 2019

club

A nice room with a good modern bathroom and lovely staff. However the layout of the hotel is crazy having to go up and down in lifts/stairs to access different parts of the same floor. Also, the rooms were freezing on arrival and what made this worse were that staff were aware of it but had not done anything to address the problem other than suggesting ways to warm them up when someone complains. This is not the way to run a business

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Great service, Friendly and welcoming staff

By

November 11, 2019

i stay at the hotel often, i have never had a bad experience or found the staff to be off hand or "too" busy to help

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Good value

By

November 09, 2019

club

The hotel car park is very covenient. The beds are very comfortable. I couldn't work the heating and the staff were great at explaiing it. The room was quite and comfortable.

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Clean, comfortable and great service

By

November 09, 2019

club

the hotel is located in a perfect position, right in the centre and it is possible to access many areas of Middlesbrough on foot. The room was clean and comfortable. The bathroom clean and well equipped. The breakfast was lovely and offered many options to everyone's taste. The staff were very pleasant and polite, and helpful.

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Nice stay

By

November 07, 2019

Clean rooms, lovely helpful staff. Was close to the town hall and bars we enjoyed.

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Rob

By

November 06, 2019

club

Great Hotel and good value..
Nice room and bathroom.
Very Good breakfast.

Only negative awoken by bottles being emptied outside our room.

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Stay

By

November 03, 2019

club

Was placed in a disabled room first night which was an ok room but was not consulted on this. So was not happy with the shower. Asked to be changed next day which was done ok. Had some problems with key cards for the door and had to go up and down to reception 4 times to get in the room on arrival.

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