 Guest Reviews
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95%
Recommend This Property
Overall Experience 4.5
95%
Recommend This Property
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An excellent HIE
ByMikeandLinda
21 April 2022
This is a big converted property.. but I was pleasantly surprised in every respect, Friendly and helpful staff. Lovely clean and comfy room. And a really good choice of breakfast food, with attentive staff on hand. Well done. I would use again, if within easy reach of Middlesbrough.
Thank you Dawn.
Quiet Break
ByIanx
16 February 2022
I've come to expect a nice relaxing stay at this hotel, after visiting over a few years, and I'm never disappointed.
Staff are brilliant , helpful, friendly, and knowledgeable.
Best hotel in Middlesbrough
ByCDR61
06 February 2022
The Holiday Inn Express Middlesbrough offers much more than the standard HI Express with comfort,. cleanliness, and helpfulness of all the staff, being far better than most more expensive Holiday Inns I have stayed at. It is the go to place if you want stay in Middlesbrough for a night or a month. I and my companion recommend the hotel highly and look forward to our next stay.
Great relaxing experience
Byaados
02 February 2022
Had a great relaxing stay, so relaxing i extended my stay by an extra day. Staff welcoming and extremely helpful, nothing too much bother great service
Another Excellent Stay
Byb56t
11 January 2022
I have frequently used this Hotel over the past few years and it never disappoints. Not sure where they get it from but they always manage to employ really pleasant friendly welcoming staff. Katie and Vicky who I have met before were really helpful as always but also the addition of some bright new faces in Holly, Cherrise and Kennedy to name a few.
The shining star this time I think goes to Holly, make sure you look after her as you have with Katie. These people are your future business.
Thanks for a great stay again and hopefully see you all soon.
Excellent for 2 or with small kids
ByRavi15
07 January 2022
Great location, lots of stuff is within walking distance, there is a shopping Mall in the same complex. Staff were great. I was told we were given the biggest room they had but felt very small could be because I had 2 kids that are 6’ tall. Bed in the room was ok but sofa bed OMG very uncomfortable, may be ok for small children but not for my 6’ tall kids, they both got back pains.
I would recommend for couples or families with small children. Price was great too.
Traveling from USA and we are so used to having complimentary breakfast everywhere but in our 15 day long trip this was the only hotel that had complimentary breakfast none of the hiltons or Marriotts we stayed in had any complimentary breakfast, so we were thankful even if there were no Pancakes or waffles:)
Good service from the helpful staff
ByBeardy1
23 December 2021
I've stayed here a number of times and the staff are always friendly and helpful. The rooms are clean and the breakfast is good for an express. The location is ideal for local restaurants and pubs.
Some staff deserving of a mention include Katie, Charis, Craig, Katy and Vicki.
Welcoming, spotlessly clean and comfortable
Bywildnloose
19 December 2021
Received a warm welcome from the staff, bedroom was spotless, bathroom and shower were excellent.
Public areas very clean too.
As a bonus we attended the christmas event which was a really kind gesture, had complimentary nibbles and drinks on a par with a Downing Street party but with much better company!
Friendly and clean
ByDaniel
15 December 2021
Great staff clean hotel bed was very uncomfortable, well used
Very Ciomfortable Stay
ByGeoffV
14 December 2021
Always make the Holiday Inn Express our choice of stay in Middlesbrough. Despite its excellent central location, it is quiet, the rooms are very well appointed and the staff are always friendly and helpfull
Excellent stay
ByHumma
14 December 2021
Thank you for the great service.
I booked 2 rooms, one of the rooms wasn’t booked correctly but
was changed by the check in staff straightaway. Thank you once again.
Disappointed
ByShaggy
12 December 2021
As an able-bodied guest it was disappointing to get paid disabled room which was equipped with a wet room rather than a shower or bath.
The Staff seemingly had little concern for covid security with minimal social distancing and no masks being worn or encouraged.
The evening food was of a restricted menu and the quality of the burger was very poor. Evening meals were supposed to be available until 2130 but at 2120 the only food available to me was a pepperoni pizza.
Overall a shame, the room was clean and fresh and was comfortable but the overall experience let down by customer service.