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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
91%
推荐此酒店

整体体验

4.5

基于 2758 评论
91%
推荐此酒店

Ratings Breakdown

2758评论

  • 5 星级
    1963
  • 4 星级
    444
  • 3 星级
    176
  • 2 星级
    102
  • 1 星级
    73

Loved it!

By

2021 十二月 03

club

The hotel was very clean and the staff very friendly and helpful. The dining area was nice, though very limited selections for lunch and dinner. The food was good! The bed was very firm, and the pillows comfortable. And the view was amazing!

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Beautiful Setting

By

2021 十二月 03

When your backdrop is the Gulf of Mexico with white beaches and beautiful sunsets, you don’t have to do much. However, add in a great water attraction like the pool/lazy river and hot tub, you’ve added to it! Not to mention a private balcony to watch the sun set! This place has it all! Clean rooms, friendly staff, and great food make this a great stay!

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Worst room in this hotel

By

2021 十二月 01

We stay in this hotel whenever we go to Fort Walton beach. As soon as we got checked in, I noticed the dinginess of the room given to us. The remote for the tv has a band aid around it, disgusting and filthy. The room phone is not working. The bathroom floor by the tub is very rusty that I did not even turned the lights on in that bathroom for the duration of my stay. The smoke alarm is beeping non stop because it needs new batteries. I took pictures and went down to front desk. Jackie cannot move me to another room because there is none available. Maintenance went up to my room and changed the tv remote, fixed the non working phone and put new batteries in the smoke alarm. We tolerated the dingy bathroom because we have no choice. Upon checking out on Nov.27, at 8 am, there was no coffee in the lobby. I went to the restaurant and asked if I can get coffee from the staff named Krystal (Crystal) . She said it will be 1 second, she will bring it out. I waited in the lobby. I then saw 2 customers who checked the coffee in the lobby that is still empty and went to the restaurant and was given coffee . I went back to Krystal and asked her why the other guests were given coffee and I was made to wait , she then very very rudely told me “ THE COFFEE IS BREWING”. Seconds later, Adi brought out the coffee in the lobby. I went to front desk and talked to Loren and Loren gave me the business card of the manager so I can complain about the rudeness of Krystal. I think, this is a better way to get the manager’s attention about my experience in this hotel. I have the pictures of the room if a manager wants to contact me.

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No room service.

By

2021 十二月 01

We asked Lauren at the front desk for some clean towels and room service and we only got bad attitude and helpless service. We made our own bed and got dirty towels for 3 out of 4 nights We stayed in.

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Will stay again

By

2021 十二月 01

club

The staff was very friendly and helpful. The Grandkids loved the heated pool outside. The restaurant food was a good value, large portions. Breakfast was somewhat overpriced. Hot tub should have an age limit.

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Great customer service

By

2021 十一月 29

club

I enjoyed this place a lot. The beach was awesome there. The lady at the breakfast buffet was super nice and was doing an awesome job seeing they looked short staffed.

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Great experience

By

2021 十一月 29

platinumelite

Very nice accommodating stay ,and would recommend to friends to stay at and enjoy as I did

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Awesome getaway; such a DEAL!

By

2021 十一月 25

platinumelite

I don’t know if it was because we traveled in different seasons, but … we enjoyed the FWB resort as much (or *more*?!) than the Pensacola Holiday Inn Resort even MORE … and *at half the price* (in IHG Rewards points)!

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Excellent Experience!

By

2021 十一月 25

platinumelite

I will use this hotel every time I visit the area! Absolutely great service and wonderfully clean.

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Excellent - mostly

By

2021 十一月 24

Staff not wearing masks to protect health of guests - really??

Otherwise excellent stay and very relaxing.

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Vacation

By

2021 十一月 23

club

We enjoyed the hotel so much, it was very clean and comfortable. Beautiful view of the ocean we woke up to every morning and very friendly staff! We definitely make this one of our stays again.

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Great customer service!

By

2021 十一月 21

I had reservations at another hotel and was not satisfied with my stay. I called Holiday Inn Resort at Ft Walton Beach and they were able to accommodate me at the last minute and at the government rate. When I checked in the woman at the front desk gave me an ocean view room! That made my stay even more enjoyable! The bed was comfortable and the room was clean. The staff were professional and personable! I will stay here again!

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