 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.6
92%
Recommend This Property
|
FANTASTIC RESORT
ByHuf!
August 04, 2016
I would stay at this resort again. The location was fantastic. The food and drinks were great. The room was comfortable and clean. The had a movie night each night for the kids at pool side. Lazy river, splash pad, and indoor pool. They had different activities posted for the children during the day. The staff was nice and there to get what we needed.
If you use reward points, you are not a valued customer
BySecond Class Customer
August 04, 2016
I requested an ocean view and understood that I would not be given priority because of using rewards points. However, I was told by the front desk at check-in that an ocean view was available if I was willing to move the next morning. The next morning I was told by the manager that I was not a "paying" customer, so I could not move to the ocean view room. I then offered to pay for the room and was told that I could not because my status was not elite enough. So, first I was not a paying customer. Second, I offer to pay, but was told that my status is not elite enough. Very disappointing stay - very disappointing treatment of longtime rewards member. I am very satisfied with the IHG properties in general, but I will never stay at this Holiday Inn again.
Spire Elite members get shunned.
ByKevin White
August 03, 2016
We stayed here during our vacation in Ft Walton and we reserved rooms with our points. I called at least twice to put in upgrade for room. Thing about it is.... It was the WORSE view to have! The rewards members gets what is left no matter the request. We spend just as much money saving up our points to stay at places like this with rewards. We were put in a room right over the check in desk facing the parking lot but the back of the covered patio to the front doors was in our view for even seeing traffic. We got there at noon and they wouldn't let us check in til 3:30. And meals aren't included with your reward points. I was told the GM was in charge of the room assignments. Never seen that person. Wasn't acknowledged of being a reward member either at check in. Next time we will be stayin in a different resort. The prices are ridiculous .
Great hotel to spend your vacation
BySafe-T
August 03, 2016
Room was very comfortable and the staff was extremely helpful and friendly. The pool was fabulous with great access to the beach. Our favorite was the nightly open air movie screenings at the pool. We would definitely come back to this hotel for future vacations.
Worst front desk and managers ever!!!
By
August 03, 2016
If you stay here as I did it's a big mistake. Front desk treats you as if your a bother. If you have a problem managers don't care and won't return calls or emails. Waste of a good vacation.
First impression didnt last....
ByCoryB67
August 03, 2016
I had two issues on the first evening. First, I am a Spire Elite rewards member. I asked for a ocean view room, I was told I did not get and ocean view room due to the hotel being booked out. No big deal, I kind of expected when I used my points for my stay that I would not get an ocean view room. The view I did get was horrible. I got a view of the roof......not of the city, the roof. All we could see was the roof and clouds. I was disappointed that as a Spire Elite member I didn't get placed in a room with a better view. The front desk let me know that there wasn't much they could do since the hotel was completely full. I let it go because I didn't want that to put me in a bad mood. Later that first night we ate dinner in the restaurant, the food was great! the crab cakes were delicious. Although our waiter seemed like he didn't want to be there, he literally made 3 trips to the table the whole time we were there and the second time he never made eye contact with anyone at the table.
Other than those two small issues......our stay was FANTASTIC! The hotel is very nice and clean. we constantly saw the housekeeping staff working in the lobbying keeping it clean and keeping up with pool towels. LOTS of stuff for the kids to do! I have daughters and they LOVED the mermaids in the pool! lots of kids activities.
We will return to this property, its in a great location.
Awesome beach front get away
ByJamesD12
August 02, 2016
Karen was incredible, was always there to help! I would go back, super view of beach, cool pool, friendly staff
5 stars
Bymoman1970
August 01, 2016
5 stars fantastic experience for the family. see you next year
Great, family-friendly vacation spot
Bynetto
August 01, 2016
We have been here every summer for the past 3-4 years and this place is always a mark on our calendar. Highly recommended place to take the kids for a summer stay. This is not a place that gets rowdy, there's not many singles just comfortable relaxation at a family friendly place, if you don't mind kids. Great place to stay. Just a short drive form Destin and close enough to shopping, groceries, beach, etc.
Relaxing Stay at HI FWB
ByKThurminator
August 01, 2016
Just returned from another great stay at HI FWB. Loved the great location right on the beach as well as the amazing pool, complete with a lazy river. My kids loved the Kids zone activities and we all loved the movie by the pool. Can't wait to return again!
Terrible experience
ByChickenman77
July 25, 2016
This was the worst experience I've ever had at a holiday inn!! We were suppose to stay at this resort for 3 nights to enjoy a relaxing weekend on the beach..upon arrival the front desk had no hospitality at all!! I stay at holiday inn around 250 nights a year and I thought this one being a resort would be nice to stay and relax! Wrong! I will never stay at this hotel again
Good value
ByELLIE34
July 24, 2016
I liked it because it is close, lovely setting, well kept, comfortable, good food, great pool, and most of all it WAS AFREE ANNIVERSARY NIGHT