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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 2524 reviews
91%
Recommend This Property

Ratings Breakdown

2524reviews

  • 5 Stars
    1816
  • 4 Stars
    399
  • 3 Stars
    153
  • 2 Stars
    87
  • 1 Stars
    69

Two issues

By

2021 五月 11

Checking in the girl at the front desk was cold and rude. Not pleasant at all.
Second this is beyond the hotels staff ability to control. Numerous times we smelled heavy use of pot throughout the hotel. A few times in the elevator and numerous times while sitting on the balcony. Ruined the ability to relax outside.

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Above and Beyond!

By

2021 五月 11

club

Upon checkout, my wife had a medical emergency that required the calling of EMT. The location manager (AE) along with employee (P) helped assist my wife out of the room to the main lobby. There the EMT transported her to a local Hospital. The (HIG) personnel called the EMT, and was so kind with there assistance. They even went to a neighboring location to get a wheel chair to allow her to be moved! What they did for me and my wife was above and beyond!

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Comfortable stay and good customer service

By

2021 五月 11

club

Enjoyed the lobby area with the bar area and restaurant. The pool area was very nice and the beach was so close!

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Outdoor

By

2021 五月 11

My wife and I booked this hotel room spontaneously, to have a relaxing evening. It started good. The sun went down, we got the beach front. Absolutely, no lights in the pool. The pool doesn't close till 9pm. One light was blinking. Extremely dark. We paid 394.00 for the night. Then we went to bed early, because of no lighting. So we said breakfast will be better. No it wasn't. We got down to restaurant. We ordered our food. Asked for scrambled with cheese. They forgot the cheese. And to rectify the problem, they brought a cup of cold cheese. Really????? for 394.00 a night. Is this even a 3 star quality?

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Our most recent stay

By

2021 五月 10

If sleep comfort is important to you.... bring your own pillow! My family and I stay at this hotel a few times each year. We like the location, easy access to the beach, and local entertainment. Here is a quick point to note. They changed the bathroom design. The shower is now open to the entire bathroom (no tub) and water from the shower will go everywhere. It was best to point the shower head towards the wall and use the hand head shower attachment. That helped prevent the water from covering the bathroom floor.

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Not quite up to trhe value

By

2021 五月 10

platinumelite

Great location, good view.
with no room service for changing linens or bath necessities.
The price way high for the quality of stay.
Didn't acknowledge my membership.
didn't give me the room the room I booked.
what was I going to do with bunk beds.

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Gold coast jewel

By

2021 五月 10

club

The property, staff and amenities are all deserving of a raise! I want to personally thank Joe at the bar, my wife enjoyed her Malibu cocktails to enjoy her weekend! We will definitely be visiting again soon!

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Desylvia

By

2021 五月 10

AWESOME! THANKS ANTHONY AND STAFF!
RECOMMEND HOLIDAY INN RESORT FORT WALTON BEACH TO EVERYONE COME AND ENJOY!

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Get Away

By

2021 五月 10

Overall hotel is great, beach access is wonderful, pool is big and clean. Only encountered one rude staff member, all others were very friendly and welcoming.

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MEF25

By

2021 五月 10

I would love to recommend this property. It is in a very beautiful location, however I can't.
This hotel is very out dated. There was several things that I thought where dirty and in todays New World that should not be the case. THIS is NOT the staffs fault, they worked their butts off every day. The supervisors should be making rounds to see if there is garbage or towels left outside rooms. There were pizza boxes left in the hallway from a guest room for 3 days (I can't believe someone would do that, I mean throw it away) There was issues with the staff at the font desk. Everyone was really nice except one. I did try speaking with a supervisor/ manager I am not sure what her position, but that didn't get very far. I will be addressing those issues with IHG.

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Great location

By

2021 五月 10

platinumelite

We enjoyed our stay. A few issues included amount of time spent checking in: there was a large group checking in when we arrived around 5pm on Sunday. Only 1 clerk at desk, whom was not very friendly or efficient. Same clerk, when asked about how to set the in room safe, had no idea, said there were no instructions, and said we would have to talk to maintenance about it.
All other staff was friendly and helpful, maybe she was just having a bad week.

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Perfection!!

By

2021 五月 09

What a fantastic hotel, I can’t say enough wonderful things. Comfy bed, clean room, friendly and helpful staff. The place was immaculate. And the view, wow!!

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