Rated 4.6 out of 5 by 498
Rated 4.0 out of 5.0 by BTG35 Great stay despite one big problem
I will first say that we had a great time on our trip. The one problem we had was the lazy river/pool. It wasn't working while we were there for our whole trip. Well t worked the first day we were there when it rained. Evidently they said it was hit by lightning. I can understand that happening. What I don't understand is that, despite asking, the offered no type of compensation for the inability to use this feature. Maybe points, couple of drinks, free meal, credit for beach lounge chairs...nada. Even being a Spire member didn't help.
Now the positives. From check in to check out, I have to say that there is one individual at the front desk/check in area that is far and away the best I have dealt with at any of the hotels in the IHG chain I have stayed at...Aubrey. He went out of his way to make sure, despite the pool issue we had a great stay. From taking care of what housekeeping couldn't, to restaurant recommendations, he made you feel that you are his top priority! That seems to be lacking at a lot of hotels nowadays.
Next is the condition of the room and hotel grounds. They seem to take care and do what needs to be done to make the property appealing to the eyes. From the modern decor, to the clean and manicured exterior.
As I said th one problem was the pool. That, and the lack of compensation for having it closed all week, is what keeps this from being a 5 star review.
October 6, 2015
Rated 4.0 out of 5.0 by GBR8465 Fort Walton Beach
Great beach, easy access... great staff...
The weather was great, the beer cold, bloody marys. The one thing I would point out is chairs are $60 per day per couple, seems a little steep... but it is what it is
October 6, 2015
Rated 4.0 out of 5.0 by joeRCN Great location and facilities.
This new Holiday Inn is in a great location and has good facilities. Since it is new some of the staff members are not familiar with some of the programs that the chain offers (such as the rewards program) etc. However, they are still friendly.
October 5, 2015
Rated 5.0 out of 5.0 by Ayrica Great Tiny Break Off
I really enjoyed the hotel amenities and staff. Th hotel had a great restaurant and bar area with excellent bar tenders.
October 4, 2015
Rated 5.0 out of 5.0 by DSB40 Weekday Getaway
The stay at the Holiday Inn Resort was amazing. I loved the ocean view. The rooms where very comfortable and spacious. I will definitely stay at this location the next time I visit Destin. Marquette at the front desk was very helpful and pleasant.
October 3, 2015
Rated 5.0 out of 5.0 by smithdawg Excellent Hotel
I visited Fort Walton Beach for a wedding. This hotel was perfect for the stay. Being on the beach was an amazing experience. Great hotel. Nice lobby, bar, restaurant, and pool.
October 2, 2015
Rated 4.0 out of 5.0 by 22222Traveler222222 Nice hotel, watch bill when check out
Hotel was nice, room was billed with drink prior to me checking in. tried to contact hotel and hotel would not return my call, had to dispute charge with credit card company
October 1, 2015
Rated 4.0 out of 5.0 by Cleo02 Wonderful bartending staff
The resort was in really good shape and it was a very relaxing atmosphere. I want to especially acknowledge the bartending staff who were awesome. Spent the afternoons at the Tiki Bar which is outside with a great view of the ocean and the occasional dolphins swimming by. Incredibly relaxing.
September 30, 2015