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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
89%
推荐此酒店

整体体验

4.4

基于 2965 评论
89%
推荐此酒店

Ratings Breakdown

2965评论

  • 5 星级
    1916
  • 4 星级
    613
  • 3 星级
    222
  • 2 星级
    114
  • 1 星级
    100

Awesome customer service, great price

By

2022 九月 29

After spending hours on google looking at reviews and not wanting to break the bank, I booked us at this Lake Buena Vista Resort. I really have no complaints. Everyone was extremely friendly, accommodating, and had everything we needed as a family.

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Sept 2022 review

By

2022 九月 28

The location is great if you want to shop the outlets. Not too far from Disney Springs. Check-in staff was so helpful and kind, as was the person I spoke to to check out. The negatives - the hotel looks run down. It is a confusing layout. I called and asked about a shuttle and was told they didn't have one to Disney Springs even though the hotel description says they do, the phone tree says they do and there are signs in each elevator saying they do. Flushed the toilet while the shower was running and the pipes in the walls made loud banging sounds. Only stopped once I turned off shower. Just didn't feel safe being a woman on my own there.

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Staff

By

2022 九月 28

The staff at the Holiday Inn Resort:Orlando Lake Buena Vista were all very pleasant and seemed happy to help.The room was always cleaned. Jacqueline at the front desk was exceptional. She went above and beyond everytime we had concern.

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Prices

By

2022 九月 11

If the customer decided to stay an additional night but had previously booked thru a 3rd party, I think they should have received the same rate

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Nice room, excellent front desk help on check-in

By

2022 九月 01

I was greeted by a very friendly person named Allison at the front desk. She checked me in without a hitch and was more than helpful making sure we had everything we needed. She deserves recognition for her customer service - it is rare to find people like her these days.

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Would not recommend this hotel

By

2022 九月 01

club

This hotel is pretty old and worn out. Multiple areas under construction/not completed. Rooms old and dirty. Found long black hairs in my shower/bathroom. Old TV without smart capabilities. Staff takes way too long to work with customers while others wait in line. Poor dining option (Applebees). Have to go in/out of multiple interior/exterior doors to get to your room. Had food delivered to the hotel and by the time I got to the lobby it was stolen. Of course nobody saw anything. Major pass on this hotel.

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Great location

By

2022 八月 31

Close to Disney. Pool was nice. Bathrooms were not as clean. The faucet was loose and moving around. Toilet was slow, had to hold the lever down long time. Rooms are spacious. Did like that it had a microwave. Only one elevator was working building D/E

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Breakfast

By

2022 八月 28

There was no breakfast on the premises. We were offered a $15 per person fee for a buffet at Apple Bees which i think was ludicrous.

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Clean

By

2022 八月 24

Like Holiday Inn because I feel it is cleaner than others.

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Orlando trip

By

2022 八月 21

Excellent location and great rooms. Only downside is that there is not a free breakfast.

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Best hotel in Orlando area

By

2022 八月 18

platinumelite

We have been staying at this hotel for over 20 years and have never had to complain about a single thing. Comfy beds, nice pillows, great staff, on site entertainment, close to Disney, close to restaurants and shops, it’s endless. This really is a great hotel. The staff on the front desk are amazing, Danny, Fabian, Alison, Bryan, all great people who love to help other people and make their stay special. Dan and Jesus make the kids pool activities fun every hour, Dan is fantastic with the kids and parents and always goes that bit extra. I spoke to a young lady called Dee, she always has the most wonderful smile and is always ready to say hello and ask how your day is going, what a lovely lady. I absolutely recommend this hotel.

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NA

By

2022 八月 16

Good location
Entrees to hotel is not very clean as I am going to a garage
Service and is ok
Reception need to be nicer
No help with bag or at least a bag stroller to help

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