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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 1522 reviews
89%
Recommend This Property

Ratings Breakdown

1522reviews

  • 5 Stars
    965
  • 4 Stars
    340
  • 3 Stars
    101
  • 2 Stars
    62
  • 1 Stars
    54

My home away from home

By

June 27, 2018

I’ve stayed here now 5 times since the end of January. I am very particular when it comes to first impressions. WELL, let me tell you, ALL my first impressions; from my room EACH AND EVERY TIME( which you could eat off the floors on.....they were immaculate),to the most pleasant ,smiling ,eager to please staff, to our outside bartender (Nicole; who offered a pleatheura of information about anything we asked; what a knowledgeable, intelligent, warm professional!!!) to the manager Jeff who, in these times of ( it just a job) renewed my faith in person who takes pride in his job, gives it 300%, DOES what he says he will do, communicates and follows up AND I did not find myself having to do his job for him. Now, this is not because I had any problem at all. I was just so impressed that I had a question and he not only returned my call quickly, but FOLLOWED up when I had not returned his voicemail to me, to make sure my question was answered to MY satisfaction! I was amazed when he made a SECOND phone call. You just don’t get this type of service and look elsewhere. My daughter works in Florida and I travel to see her very often and HOLIDAY INN RESORT LAKE BUENA VISTA.......YOU, are my home away from home, I’ll go NOWHERE ELSE. Thank you for the GREAT JOB you all do!

Sent from my iPhone

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