 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property
Overall Experience 4.2
80%
Recommend This Property
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Open Gallery
Ixtapa Holiday Inn All Inclusive
ByJFCavazos
November 12, 2023
Customer Service
I wil like to bring to your attention the severe bad food in Ixtapa Holiday Inn All Inclusive we experienced in our five nights stay in November, 2023, the food is not good, meals were repeated twice at dinners with Fiesta Mexicana Wednesday and Saturday, a lot of food but cold and no quality at 7PM when dinner started.
Tthen the Dinner Meal was repeated same menu in Tuesday, Thursday and Friday in two locations, we are a two meals a day family so then we go to Breakfast, the Lady Supervisor was outstanding supporting the breakfast event but quite frankly, there was more need for another restaurant to support with all visitors.
Friday, we had dinner at the Restaurant close to beach second time and we got sick, definitly not recommended the place. I will like to receive a letter from you when you make your Quality Audit at the Place, Ixtapa Holiday Inn All Inclusive, please no phone calls and no e-mails just a letter communicating you went and verify our story. Customer Service, we have been a loyal customer to IHG but high concerns at this moment.
COMODA Y SILENCIOSA
ByLUPYCUK
September 21, 2023
ALTAMENTE RECOMENABLE, YA QUE LAS HABITACIONES Y EL PERSONAL SON DE TOTAL PROFESIONALISMO, ALIMENTOS MUY DELICIOSOS Y BEBIDAS, TODAS. CAMASTROS Y LIMPIEZA DEL CIEN POR CIENTO. UN HOTEL CON LO NECESARIO PARA PASAR UNAS CONFORTABLES VACACIONES.
the best vacations
Bypollayopls
August 07, 2023
Good acomodations, excelent service, the staff is really good, and the activities for the family are really good.
Excellent hotel for family vacations
ByEnriquemdr
August 03, 2023
Everything was very good during my stay. The room was very comfortable, the food good and sufficient, the drinks excellent and the entertainment fabulous.
Overall Stay
ByPLS9690
July 16, 2023
Our overall stay was a memory that will definitely be mimicked in the months ahead. Ixtapa, by far has been the best Mexican destination added to our family's memories.
Great view and drinks
ByBoyo90
June 20, 2023
The sea view that we had from our room was amazing to wake up to every morning. The attention the staff gave to me and my family was amazing, we all felt very well looked after. The Mexican theme night was the highlight of our stay there, the show and food was great to experience on that night
Great
ByJust Raul
June 06, 2023
Sure l like all At hotel the people are so social the sea are espectacular so l will back anytime for sure thank to all hotel service l so happy been there it is all l can say about holiday hotels every where l stay always enjoy
Excelente habitación y buen precio
By
April 21, 2023
Deberían mejorar la comidas y bebidas pues no son de la mejor calidad, las bebidas realmente estaban feas
Desperdicio de comida
ByULISES13
April 20, 2023
Al ser todo incluido la comida es de tipo bufete por lo que hay muchas personas que se sirven demasiada comida que terminan desperdiciando, deberían de pedir que al.menos los.niños no se sirvan solos o advertir que se cobrará un extra por la comida desperdiciada
Comfortable beds. Friendly service. Clean resort property.
By
April 05, 2023
Have been coming to the resort property for 12+ years. Has always been what we expect for a vacation and will continue to come.
Great hotel
ByNanaof11
March 13, 2023
Nice and very clean. Friendly staff. The food is very good and plenty to chose from. Rooms are clean and house keeping was great. Checking in and out was fast and great. For Americans who don't know much Spanish staff understands English very well. I would recommend this hotel to everyone.
Love This Hotel
ByCindy2023
January 16, 2023
We have stayed at this hotel several times now. The staff is exceptional! The beds are so comfortable. The location is excellent. When we stay we know we will be well taken care of.