Rated 4.2 out of 5 by 458
Rated 2.0 out of 5.0 by Foxtheatrefan Wont stay here again ever
Had been looking forward to experiencing a Hotel Indigo - the lobby was beautiful, check in agent was extremely friendly, then got to our rooms and OMG everything was so tiny and cramped - bathroom ridiculous, couldn't use the toilet without banging a knee on the tiny sink vanity (and I'm a tiny person, 100 lbs). Hair and mildew in the shower, toitlet that ran all night & had to keep jiggling the handle, leaking sink faucet, went to the 6th floor for vending only to be met by a man laying carpet that said I wasn't allowed up there (no remodeling signs anywhere???). Check out agent was courteous enough about room condition issues the next morning, but nothing was going to erase that horriible experience. I spent too much money for two hideously small rooms and found out too late I didn't even get IHG Reward points for it. What a waste, I won't be back! I can stay next door at the Georgian Terrace, incredibly upscale hotel for $25 more per night next trip!
March 5, 2015
Rated 5.0 out of 5.0 by alabamalady delightful experience
Loved this hotel. Jose of the cleaning staff went above and beyond to help me. Zachary and Michael at the front dest were always pleasant and helpful. Jermaine and Jahudy were excellent waiters in the cafe and Zack the cook was amazing. Will stay there again the next time I am in town
March 5, 2015
Rated 5.0 out of 5.0 by LindaJ2015 Glad to have found You!
Pet friendly and very nice staff. The rooms were clean. The bathroom was a surprise in size (small) yet no complaints in the morning when trying to get ready. Parking was confusing with the "lot full" sign but there was space enough for guests.
March 5, 2015
Rated 4.0 out of 5.0 by Ginmartini Amazing Staff Saved This Experience
Got to my room and the AC unit made as much noise as a MAC Truck. It was TERRIBLE. Josh, the absolute embodiment of hospitality, bent over backward to ameliorate the situation.
He let me check out another room to see if its AC unit was more quite. It was not. Josh told me that the next day he would get me into a room with a quiet unit.
That night was one of the worst nights I have ever stayed in a hotel. The cussed unit would jar me awake all night.
The next day, Josh got me into a room that had been more recently updated and the rest of my stay was met with sound sleep. Nice and quiet.
Again, Josh and all the staff are great at this location and will be the only reason I come back.
The whole team needs to be commended by hotel administrators.
My only other reco (not the fault of the hotel) is to be sure to time your in and out parking as not to conflict with shows at the Fox Theater. It slows things down. Again, this is not the hotel's fault.
March 4, 2015
Rated 5.0 out of 5.0 by Hunter88 Very comfortable, great service, and convenient!
I had to adjust to a very small bathroom, but the comfort, excellent service, and convenience trumped the bathroom. The front desk staff demonstrated that they really cared about providing exce,ment customer service. The General Manager, was present at 6:00 AM and checking to see if we needed anything. I thoroughly enjoyed my 5 night stay!
March 3, 2015
Rated 5.0 out of 5.0 by TJ4AU Very quaint stay.
Very different and unique stay. The hotel was built in 1929 and reeks of Old Time Atlanta. Directly across the street from the Fox Theater which makes for a wonderful combination of entertainment and relaxation. Everything was perfect excluding the size of the room itself. Being built in the late 20's, the rooms are very undersized when compared to today's standards. Once I got used to the size, everything else was perfect. The restaurants breakfast menu was outstanding, and the staff was just as wonderful as the stay. I highly recommend.
March 2, 2015
Rated 5.0 out of 5.0 by Bv4/69 Great Staff - food wasnt so great
The desk and lounge staff were very courteous. The food was not prepared right - too dry and crunchy. that was the baked chicken.
March 2, 2015
Rated 2.0 out of 5.0 by Hokies87 Very Poor Experience -
We often stay in Atlanta when we have a show at The Fox. Decided to stay at Hotel Indigo since I had a free night certificate to use. I checked in around 7 pm. Michael was great at check in. He welcomed me and asked about room type... was able to give me a king size room. He also offered my bonus amenity and said he would post the points. I indicated that my partner would be arriving at 3 am and asked that he be added to the record so he would be able to get a key and not have to wake me up at 3 am.
I went up to the room and was asleep by 9 pm. Shortly thereafter, a knock on the door woke me up. Someone saying he was "maintenance" said that he was there to fix the air conditioning and toilet. I had not reported any problems. I was not dressed and did not want to open the door. I called down to the front desk to confirm they had sent someone to my room but no one answered. So, I refused to open the door.
I then went back to sleep. At 3 am, the room phone rang. It was my partner. The front desk and security would not give him a key to the room. They said there was an audit going on and it would be 45 minutes before they could even confirm that he was registered in the room. He chose at that moment to call and wake me so he could get in the room. I find the inability to confirm a guest a major problem.
Over night, the heating did stop working... had to set the thermostat at 90 degrees just to get the heat going. In addition, the alarm clock/CD player was unplugged... and the only way to plug it in was to move the bed... and I was not doing that. It was also impossible to charge anything in the room. No available outlets in the room that were not being used other than in the bathroom. Unfortunately, those two outlets were not working, even after resetting the GFI switch.
I shared all this with Michael when checking out and he apologized. He said he would have someone look at the issues in the room. He said he had sent maintenance up the previous evening for a different room across from my room, so the person must have knocked on the wrong door.
Michael offered a few points for the inconvenience. But I have to say that it was a hollow gesture when I had all these problems.
I personally wrote a note that I put under the manager's door (I believe that was who it was) beside the front desk across from the elevator as we came back to our car after the show. A week later and no response to me even though I had left contact info and requested a response.
March 2, 2015