Holiday Inn Resort Orlando Suites - Waterpark

Kỳ nghỉ dễ chịu

BởiStephanie

tháng 10 08, 2025

Các địa điểm thật tuyệt vời. Có rất nhiều việc phải làm trên cơ sở. Các nhân viên rất nhiệt tình và thân thiện. Phòng sạch sẽ và thoải mái. Tôi có một cậu con trai có nhu cầu đặc biệt và rất hài lòng với khách sạn này, thật tuyệt khi họ cung cấp những loại chỗ ở như vậy.

Không phải là một trải nghiệm tuyệt vời

BởiKrishna

tháng 9 30, 2025

Đây là lần thứ hai tôi lưu trú tại cơ sở này. Chúng tôi đã có trải nghiệm tuyệt vời khi đến đây hai năm trước, nhưng thật không may, lần này thì hoàn toàn khác. Tôi đã đặt phòng trực tuyến và không hề có thông tin nào đề cập đến sự khác biệt về giá giữa phòng hướng Bể bơi và phòng hướng đường. Tôi đi du lịch cùng hai đứa con (tuổi 10 11và) và tôi sẽ vui vẻ chọn phòng có tầm nhìn ra Bể bơi nếu biết trước.

Bọn trẻ tỏ ra thất vọng khi chúng tôi bước vào phòng nên tôi quay lại Bàn lễ tân. Họ giải thích rằng phòng có tầm nhìn ra Bể bơi được coi là một sự nâng cấp. Tôi EVEN đề nghị trả thêm tiền chênh lệch và họ nói rằng họ sẽ liên lạc với tôi khi có phòng. Tuy nhiên, tôi chưa bao giờ nhận được cuộc gọi nào. Do sự chậm trễ này, bọn trẻ nhà tôi mất hứng thú đi Bể bơi, và cuối cùng chúng tôi phải thích nghi với tình hình. Thật đáng thất vọng khi phải trả tiền cho một khu nghỉ dưỡng nhưng lại không được tận hưởng các Tiện ích như dự định.

Ngoài ra, tôi còn được thông báo về khoản phí đỗ xe là 30 đô la không được liệt kê trên trang web của IHG. Tôi rất cảm kích khi nhân viên Bàn lễ tân miễn phí này mặc dù tôi rất ngạc nhiên, đó là lý do tại sao tôi đánh giá sự lưu trú này ba sao thay vì thấp hơn. Tuy nhiên, trải nghiệm này khiến tôi không muốn lưu trú tại cơ sở ihg này nữa.

thất vọng

Bytrey

tháng 9 29, 2025

We chose this location because of the water park for our grandchildren. someone text us the day before we got there that the back pool was closed. I did not know that half of the water park was in the "back pool". That was the first disappointment. They put us in building nine. the parking lot was closed in front of our building for repair. The elevators did not work in building 7,8,9, ot 10. We were on the 5th floor so had to use the elevator and parking lot for building 11 and get up to the 5th floor then traverse our way to our building. When we were at the pool they were out of towels. There was maybe a dozen people at the pool that day. When we brought it up to staff they would just shrug there shoulders. The front desk was very little help either. I was so glad to leave that hotel.

Spotlight

BởiMike

tháng 9 27, 2025

Everything great except for spotlight shining into bedroom. I think spotlight was for building sign, they need to find an alternative for lighting.

Hidden Resort Fee, Poor Communication & Room Condi

BởiTash

tháng 9 25, 2025

I had two reservations and my stay was frustrating from start to finish. A week before arrival I got a text revealing a hidden $65 resort fee, which was never clearly disclosed. When I texted for clarification, agent Jessica gave confusing answers and was dismissive. Repeated calls went unanswered for two days until I finally reached supervisor Lina, who admitted the fee was hard to find and waived parking but couldn’t remove the resort fee, advising me to call corporate. Corporate refused to adjust it. To worsen things, room 914 had a rude housekeeper, bugs, and dirty sheets. This lack of transparency, poor communication, and unsanitary conditions are unacceptable, and I expect compensation.

Nhân viên thật tuyệt vời

ByHelS74

tháng 9 25, 2025

We had multiple interactions with the staff and everyone was very polite and tried their best to direct us where we needed to go.
Housekeeping was excellent! Beds were super clean and comfy. Great sleep.

Always a great time when staying at the waterpark.

ByBibi

tháng 9 25, 2025

Our stay here was great as it always is. The room was very clean and presentable. The towels and bedsheets were also nice and clean. The beds were comfortable and the bathroom and staying quarters were very spacious. The pool and waterpark were fun and enjoyable for my family. They also have a nice variety of food and drinks within walking distance on the property.

Rất thất vọng

ByThatguy412

tháng 9 24, 2025

Very disappointed due to half of the outdoor amenities closed and this was not advertised at all ahead of time as well as 90% of the food options closed as well. Tried to contact corporate and the first person dropped the call after a 5 minute conversation and the second said she would contact the hotel manager but I've received no voicemails or emails about this.

There is nothing to write positive about your hote

bằng cách

tháng 9 22, 2025

My experience with your hotel was the worst I have had in the last 20 years. I am a retired military veteran and was embarrassed with your hotel condition. Embarrassed, I would have even considered your hotel for my family and made a reservation with you guys. I promise you it will not happen again. Your hotel is a dirty, moldy, smoked filled rooms and in need of floors to be repaired. I will post a review of my experience staying with Holiday Inn Resort Orlando Suites-Waterpark (your hotel).

I immediately checked out of your hotel after walking into the Holiday Inn room with my family. I knew it was unacceptable and my family would not stay. We called another hotel (Hilton) and left your hotel. Not even staying in it for one night. My goal is to alert all potential customers of this experience so they are warned as customers usually read reviews before making reservations. I paid in advance $151.00 (which was the first night stay), which locked in at least a week prior to my arrival. Then to find out I was being charged a $65.00 resort fee, for a resort that is currently under construction. Additionally, I was charged an accommodation fee of $75.00. Accommodations of what? It's a hotel, and of course it was not mentioned until I received my final bill.

I want all of my money refunded to me with the exception of the first night that was paid well in advance of my arrival. That is fair. The only charge I am willing to pay is your $29.00 parking fee. Off to your review page to alert all potential customers about your deplorable hotel conditions, highly misleading information and fraud practices. Shame of you Holiday Inn Resort Orlando Suites-Waterpark. You need to do better.

Darryl D. Stephens
126 Canter Drive
Perry, GA 31069
darryl.d.stephens2@gmail.com
(540)735-8532

Kỳ nghỉ tuyệt vời

ByCorinna

tháng 9 20, 2025

This hotels comfort, amenities, and staff were all amazing. The hotel was very clean. The beds were so comfortable. The Waterpark was great. The on site restaurants were convenient and tasty. The theater and arcade were great.

Byrods4you

tháng 9 19, 2025

Positive - A comfortable hotel in a good location with friendly staff.
Negative- They're upgrading property, taxi dropped us at lobby (building # 13) was told check in is now at (building # 7). No offer to help grp of 7 over. No wifi for duration of 3 day stay, unable to make long distance calls despite calling reception. Ceiling fan and light kept malfunctioning reported it, a technician came. Worked briefly after but the problem reoccurred.

Trải nghiệm tồi tệ nhất từ trước đến nay

BởiSher

tháng 9 19, 2025

I usually leave great positive reviews, but is not the case this time. I had a 4 page review of our experience here, but they have a limit on the number of characters, so here are the lowlights of the review:

We had 2 bookings, and were moved to 6 different rooms within the first day of our 4 day stay due to room issues (details in the photos)

We were promised refunds and points to rectify the issues, but only got the refunds, no points issued.

I called to get a resolution, but was put through an ordeal like no other.

They lied about the whole exchange.

Summary: I DO NOT RECOMMEND THIS LOCATION.