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voco Oxford Thames
voco Oxford Thames Frequently Asked Questions
We've put together answers to some of the questions we’re asked most often. Whether you're planning your stay or already with us, this is a great place to find helpful information.
Booking & Reservations
You can change or cancel your reservation by visiting our Manage Your Reservations page.
Check-in is from 3pm, and check-out is by 11am. If you need a little extra time, just speak to our reception team about late check-out options.
We’re pleased to welcome well-behaved dogs when booking our dedicated Pet Getaway package, complete with thoughtful touches to make their stay as special as yours.
Please note, failing to book the package in advance may result in an additional charge.
Rooms & Amenities
Yes, all of our rooms include free Wi-Fi.
We have a number of accessible rooms available.
We’ve also partnered with Accessible, the UK’s leading provider of accessibility information, to we’ve developed a detailed guide to help you plan your visit with ease and confidence. Covering everything from walking distances to accessible facilities, every detail has been verified by trained surveyors for complete accuracy.
Yes, whether it’s breakfast in bed or a late-night bite, our room service menu has you covered. Simply dial 3519 from your room to place your order.
We offer a selection of room types suitable for families. Please contact us directly for the best option or visit our rooms page.
Yes, cribs and extra beds are available upon request. Please let us know in advance so we can prepare your room accordingly.
Parking & Transport
Yes, parking is available on-site for hotel residents. This is chargeable £10 per night. Guests must register once parked with Reception and the charges will be applied to your bedroom.
Yes, we have three 22kw fast chargers for electric car charging. These are powered by the VIRTA app, or you can use contactless payment when you get here.
Oxford Station is around 15 minutes by car from the hotel (4.5 miles), offering regular connections to London and other major cities.
The nearest airport is London Heathrow, approximately one hour’s drive from the hotel. If you need help arranging transport, just let us know.
Hotel Facilities
Yes, guests have access to our leisure club, which includes a swimming pool, sauna, steam room, and gym. Find out more.
Access to leisure facilities is complimentary for all hotel guests. Treatments are available at an extra charge.
We have a variety of meeting rooms and elegant event spaces, perfect for everything from corporate functions to weddings. Find out more.
Located on the ground floor, Napier’s Restaurant is a culinary gem in Oxford, blending modern French techniques with the finest local produce.
Or for informal dining, light bites or drinks, join us at Crusaders Bar, located in the main building on the ground floor.
Absolutely. We’re happy to accommodate dietary needs. Please let us know in advance or speak to your server.
Other
You can reach us by calling +44 (0)1865 334444 or email us at oxfordthames.reception@ihg.com
We will happily look after your luggage if you arrive early or want to explore after checkout. Simply leave your bag with our reception team and we’ll securely take care of it.