Rated 3.7 out of 5 by 269
Rated 3.0 out of 5.0 by France traveller Food & drinks service lets hotel down
If I was just rating the room and the general service, the hotel would be close to excellent. Great location, larger than average rooms for Paris, very comfortable beds and good facilities. However, the bar service was very slow and the restaurant even slower, with very sloppy service for the price. Dinner took so long that it spoiled our evening. Do use the hotel, but take advantage of the many eating places and bars nearby.
September 3, 2014
Rated 1.0 out of 5.0 by F187 Building Works
It wasn't just the building works and a room blacked out by scaffolding and plastic sheets that made this such a terrible stay.
It was the staff and managements refusal to understand that this would affect my stay. There were no pillows in our room. Just large white cushions. We eventually got x2 after we complained but apparently the hotel was full and they had "run out". We also had to ask for 2 extra towels as they only supplied x2 for x4 of us!
The "Club Lounge" was like a student common room. Badly equipped and presented. The broken coffee machine was supplanted by tepid flasks of hot water and coffee. The crockery and cutlery were always dirty (a broken dishwasher no doubt). That said, the drinks, snacks and amenities would probably be better in a student common room.
September 2, 2014
Rated 4.0 out of 5.0 by KSEDKI Bad experience with an employee
Location is good, rooms are ok, front desk personal are nice and friendly however they don't react fast enougph to issues i had an issue with AC and tub. it takes me four times to complaint to front desk to get the AC fixed on secound day of stay however the tub was never fixed correct
A very serious issue with the guy worked on Sunday August 24th from 6-8pm in the club lounge he was extremely rude and impolite i was outside the room and when i entered i heard him saying to my wife and kids in a very loud voice across the room in front of all other people while the are setting on the table not even planing to leave the lounge "YOU ARE NOT ALLOWED TO TAKE DRINK OUTSIDE"
i told him that you shouldn't say that in that way to your customer and that he is making an assuption that they will take drinks outside?? even though he should'nt talk like that under any situation but he started yelling at me and i had to go to the front desk and ask for a manager she was nice and apologies to me but in fact that was not enough for me that man spoil my whole day and stay at you hotel, he was not doing any thing in the room nothing being replaced all dishes were empty, he was not there at all until 10 minute before 8 to close i do not know how you hire such quality in such respected hotel chain
on the other hand the girl worked on the club lounge during breakfast on Monday August 25th and 26th morning was extremely polite, efficient and very active in cleaning and replacing stuff and i want to recognize her for such good professional work.
August 31, 2014