Crowne Plaza Springfield

Hotel Front Desk: 1-217-5297777

Hotel Fax: 1-217-5296666

Hotel Email: rross@cpspringfield.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Train
Amtrak

- Distance from hotel: 4 MI/ 6.44 KM North West

- www.mapquest.com

Subway

No subway station available in the area.

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- Car Parking Available

- Complimentary Daily Self-Parking

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Hotel Highlights

If you’re looking for hotels near Lincoln Airport, the Crowne Plaza Springfield hotel is the perfect choice. We provide a complimentary airport shuttle and Hertz rental kiosk to make your travels efficient and successful.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 390 reviews
83%
Recommend This Property
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Ratings Breakdown

390reviews

  • 5 Stars
    175
  • 4 Stars
    106
  • 3 Stars
    56
  • 2 Stars
    39
  • 1 Stars
    14

Room

By

November 19, 2014

club

The toilet in our room broke twice. Maintenance staff were prompt but unusual to have to have this done 2 times in three days. The bed was extremely uncomfortable... bed was hard, the bedding was rough and felt like plastic. you could actually hear sheets when turning in the bed. The room was so hot. We had thermostat on 55 and it felt like a sauna.

Posted byHotelStaff
November 21, 2014
Hello Lorretta, It is completely not to our standards to have a toilet break twice during a stay! We want your stay to feel like home and I will not only be discussing with our Housekeeping department about this but also getting together to see how to make make our sheets feel more soft and comfortable for all guests. I truly apologize for the inconvenience of your stay and hope that you will come back to see us again so we can show you the Standard we really hold ourselves to here at the Crowne Plaza Springfield. I hope you stay warm this winter and have safe travels! Crowne Plaza Springfield Staff!
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What happened here?

By

November 19, 2014

Check in was fine, except there were no bellmen on duty, which made the check in process complicated. The floor I was assigned to was apparently a smoking floor, even though my room was non-smoking. I exited the elevator to a cloud of cigarette smoke - it was disgusting. No wonder the hotel gives you those little spray bottles of scent! I had to ask the staff to vacuum my room; I found out after stepping on an earring back, then an apple pit (yes the whole thing), that it was not done. The staff never apologized, but did not vacuum until the second day of my stay. I am a vegetarian (not a vegan), and when the staff was alerted, I was served, after everyone in my party was on dessert, a dish of pasta noodles with a chunky red sauce. It was okay, but it would have been better if I was not left alone eating it while the rest of my party had to leave to be on time for the next event! That evening, for the dinner banquet while everyone else was going to be served Prime Rib, I alerted the wait staff while they were serving salads, that I was the vegetarian that they were alerted of, and asked if my meal could please be served at the same time as the others were served at my table. Well, I was served a few minutes before and I asked the the lid be left on the plate until everyone else was served. When they were served, I moved the lid off of my plate and lo and behold - there it was - a plate of pasta noodles with a chunky red sauce. REALLY? Then they did switch it to a plate of (same veggies) pasta noodles without sauce! REALLY? Finally, I asked that they dump two dishes of lettuce on to one plate and let me eat that. That is what they did. Crown Plaza aims to please, I guess. This really turned me off and gave me a horrible impression.

Posted byHotelStaff
November 21, 2014
Good Afternoon Rasputin01, I would like to first extend my sincere apology for all of the issues you experienced. That is on no level the standard that the Crowne Plaza Springfield holds themselves to and I assure you I want to and will be addressing all of your comments. I would however like to speak with you further about your problems to assure that you will come back to see us again someday. Please Contact The Hotel At: 217-529-7777 and ask to speak to Ronda. I again Apologize for all the inconvenience you have experienced with us and hope to hearing from you in the future. Crowne Plaza Springfield Staff
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Relaxing

By

November 18, 2014

It really felt like home. Clean and comfortable. Just a nice get away.

Posted byHotelStaff
November 21, 2014
Good Afternoon Singerpat, We would like to Thank You for staying with Us at the Crowne Plaza Springfield. We are so proud to see that we were able to make your stay as comfortable as home! Hope to see you soon! Thank You Crowne Plaza Springfield Staff
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value for price

By

November 17, 2014

Continental breakfast would have been nice.
Would have liked to have a microwave in room...
Wifi is free in so many places, why are you charging for it?
Am reimbursed for this room in this host hotel, otherwise would have stayed at another hotel with more amenities, even though Crowne Plaza is my favorite location for conventions and conferences.

Posted byHotelStaff
November 19, 2014
Good afternoon Downstate Commissioner, I would first like to Thank You for not only staying with us and being loyal to the IHG Crowne Plaza family but also for taking the time to send us a survey as well as post a review on multiple sites. We do truly appreciate your feed back in order to help us grow in our hotel. We do offer great packages that include a Full Breakfast in our Rosewood Restaurant that you can book directly through our hotel website for any future stays. I am taking the information about microwaves in the room as well as free internet to our general manager as a Great idea. I would like to let you know however, that if you become a Loyal IHG Member with us you would not only get free internet at our hotel but ANY IHG property nation wide which includes all Crowne Plazas any Holiday Inn and that is just to name a few! Have A Great Winter Crowne Plaza Springfield Hotel Staff
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