Rated 4.4 out of 5 by 160
Rated 5.0 out of 5.0 by FEMINA Another Positive Experience
The last time my husband and I stayed at this hotel was about six months ago when we were visiting family in the area. Because of our positive experience that time, we did not hesitate to make this reservation.
We arrived late Saturday evening to find the hotel full of wedding party members. I imagine the desk clerk saw the look of surprise on our faces, as he reassured us that he would put us in a room that would not be near any of the (possibly partying) parties.
True to his word, we heard not a sound from outside of our room. But, we also sacrificed the king size bed which is such a treat to us when we are travelling, and which we requested when making the reservation.. We had two queen beds, which worked, but disappointed.
It also seems as though the prices have gone up. We are a very senior, mature couple, checking in close to midnight, and the room was no bargain. Wish there were special discounts for such as us.
July 17, 2014
Rated 3.0 out of 5.0 by pumpernikle does not deserve 4 stars
If I stay in a 4 star hotel I expect more than 1 bath towel for 2 people. Also I expect the check in staff to have proper knowledge of the location of the rooms in regard to which door is closest to your room. I couldn't have been given worse directions on how to get to my room. I had to walk the maximum to my room when I could have easily parked by the right entry door to the hotel and found my room immediately to my left as I entered. thirdly nobody seemed to know that the cable stations on the tv were out of order. I couldn't access FOX news because the station 13 that was supposed to be FOX kept defaulting to ESPN. These are little things that shouldn't happen but when you add it all up in my opinion the hotel is not deservant of 4 stars.
July 17, 2014
Rated 5.0 out of 5.0 by DebraS26 Nice stay
Very clean room and comfortable bed. The staff were pleasant and friendly. Would stay again if ever in the area again.
July 16, 2014
Rated 5.0 out of 5.0 by vcordova Very Clean and nice atmosphere
I was very impress how clean the Hotel is,
and the Beautiful atmosphere, the view from the second floor balcony and the excellent service
July 11, 2014
Rated 5.0 out of 5.0 by Jerry1968 Great Place
We had a wonderful experience at the hotel from the staff and our room.
Could not have been better.
July 10, 2014
Rated 5.0 out of 5.0 by kpyuen2000 Great!
We requested for high floor quiet area when booking the hotel, and we get designated quiet zone during check in.
Hotel common area is very nice.
Check-in and check-out is easy and no long line up.
July 10, 2014
Rated 3.0 out of 5.0 It was ok
This was my first time ever coming to NYC. Traveling with hubby and two kids. Check in was a little rough but after tht room was ok. However it wasn't clean very well found a empty bottle behind night stand and hair in shower. Also their was a wedding on Saturday and at 2:30am their was a lot of loud noise comming from court yard. You would want to get a room tht face outside, not one tht face courtyard it's horriable and we were on third floor. But all in all it was ok it gave us a place to sleep and shower.
July 9, 2014
Rated 4.0 out of 5.0 by QLAO Non noise-proof rooms
In general, we had a relatively pleasant stay at the hotel. But I need to point out two areas for future improvement...
1) We were woken up by the high noise level from the room next to us in the early morning because the walls are not noiseproof;
2) I specifically asked the front desk to input my IHG Rewards Club Number into the system when I was checking in and she claimed she did. Unfortunately, the points were not reflected in my July eStatement. So, I would assume that she did not input or that she did it wrong, which results in my online claim for missing points today.
July 7, 2014