Rated 4.4 out of 5 by 88
Rated 5.0 out of 5.0 by DheerK Comfortable stay and very friendly staff
This was my second stay at this property. This time I stayed for 3 nights. I was upgraded to a suite which was great. The room was clean. I found a work around to avoid chilly water from the shower due to the shower glass door only being a half panel. I changed the direction of the shower to the wall before turning it.
I love the sleep tight kit ( from Temple spa) but the housekeeping did not put a new sleeping kit inspite me putting a note on my bed
Overall I like the property and the staff is very prompt and courteous. The hot breakfast is great
Will definitely visit again
November 25, 2013
Rated 4.0 out of 5.0 by Standu Just what we were looking for...
A quick trip to the area for some shopping and the Crowne Plaza was nicely located just where we wanted to be. Nicely renovated room -- QUIET -- lots of parking and a newspaper at the door in the morning. We had an outside room facing the back so nothing bothered us. Not really a fan of the open-concept shower but it was not either an issue or a problem. We had breakfast each morning in the restaurant and the food was hot, plentiful and good. Reasonable variety on the buffet and the made-to-order omelets were excellent.
Short drive to the Outlet Mall (not really worth it -- really geared to soaking the off-shore tourists) and the excellent Palisades Mall.
Plan on making this trip again and will probably stay here again!
November 17, 2013
Rated 2.0 out of 5.0 by ExpectedBetterRoom Expected Better Room for the Price
I stayed at the hotel nearly every week for a period of about 6 weeks, and experienced multiple issues with all of my different hotel rooms. Here are the big ones:
1. HVAC had mechanical problems frequently; essentially, the ambient temperature could never match the setting - always either too cold or too hot. The last stay, the unit in the room did not have the HVAC set to "winter" so that the room would heat, and when maintenance adjusted it, the loud noises resulting required me to switch rooms. The other room's heater also had to be "switched", and proceeded to emit a loud "clunk" every hour or so all night long - needless to say, no real sleep.
2. The shower installation has no door or curtain, but just an open glass wall opposite the handle and showerhead. While this certainly looks nice, the only way to turn on the shower is to reach in and get blasted by cold water, after which you freeze during and after your shower.
3. In my experience, the rooms I stayed in were never really clean; the vents in the bathroom - shower vent - in all of the 6+ rooms I stayed in were all clogged with dust, the showers always seemed to have at least some degree of mildew, and for the price I expected better than the typical motel carpet stickiness.
On the plus side, the hotel staff does try hard - definitely kudos for a good attitude - but for a Holiday Inn conversion to a Crowne Plaza, and definitely for the price paid for the room, I expected more attention to the renovation and maintenance of the rooms themselves, rather than the majority of the focus on the public spaces - koi pond, bar, etc..
November 12, 2013
Rated 4.0 out of 5.0 by seashore18 Good location
The Hotel was very nice..the only complaint I have is that when the heat turned on the blower was so loud that I had trouble sleeping. Also, I was in a handicapped room and it was quite small; It was hard to use a wheelchair.
November 6, 2013
Rated 5.0 out of 5.0 by Sofia2013 Great Hotel
Great Hotel. Great location. We arrived tired and grumpy, once we arrived staff made us feel welcome and mood changed immediately.
November 2, 2013
Rated 5.0 out of 5.0 by George1948 Cleanliness
After checking-in and when going to our room I noticed a used tray with items on the floor from room service outside a room door. Six hours later it was still on the floor outside the door. We joked about it still being there in the morning. Outside of the aforementioned a great place to stay. Check-in was seamless, the desk immediately directed us to the parking area and exterior door closes to our room. Which made it very convenient to bring our luggage to our room.
October 31, 2013
Rated 5.0 out of 5.0 by EZimmer976 The Only Place I Stay While Traveling Down State on Business
I've been coming to the Crowne Plaza and its predecessor hotel for at least ten years, and I will not stay anywhere else. The staff are absolutely the best, and have done whatever was necessary to make me feel at home during my travels. The hotel is also an excellent value in comparison to the other places in the area, and its location just off Exit 14B on Rt 287 provides easy access. Much easier than negotiating the Route 17 corridor. Stay here and you will not be disappointed.
October 30, 2013
Rated 5.0 out of 5.0 by Mordy Outstanding Comfort & Dedicated Staff
I stay at this hotel many times per year. The personnel have always been very accommodating. The comfortability of the bedding and very clean rooms, makes this hotel live up to its brand, hence my returning frequently. But to top it off.....This time around, the hotel was fairly booked to the max, and my choice room was unavailable. After my first night, I wasn't happy with that room (I have an extremely hard time to sleep even with outside noise, and the New York Thruway is adjacent to the property). I didn’t complain or demand, I just asked if a change can be warranted. All I needed was "that mere phone call" to the front desk, and a lady named "Cindy" picked up. She just knew how to do things right! I didn't wait too long, and she transferred me to a better room, and she even remembered one little extra detail, to have me wait in the room and sent someone with the luggage cart to ease the move. Kudos to the Staff @ Crown Plaza Suffern and special thanks to Cindy!
October 21, 2013