Rated 4.1 out of 5 by 41
Rated 3.0 out of 5.0 by Winslow96 Great Staff, Not So Great Room
The staff was very professional and I'm sure they would have moved me if I had complained. I didn't. I don't like to switch rooms after a long day of work. The room was not so good. There were pieces of foil on the floor- like gum or pill packet backs - under the ottoman - easy to spot. The nightstand had clearly not been wiped down and was a mess. The chair sank to the floor when sat in so I felt like I was doing a Lilly Tomlin bit when I sat at the desk. The bed was comfortable but the walls in the "quiet zone" are very thin - probably because the building is older - I could forgive the thin walls but the room should have been cleaned more carefully.
December 3, 2013
Rated 5.0 out of 5.0 by Dano007 Definitely a Place To Stay
The Union City CROWNE PLAZA staff always makes me feel at home; there is no other East Bay area hotel at which I would rather stay!
November 18, 2013
Rated 5.0 out of 5.0 by Dano007 Awesome Staff!
The CROWNE PLAZA staff ALWAYS makes me feel like a VIP; the front desk staff is ALWAYS attentive! Natalia always makes me feel that I am the most important customer at the front desk - she epitomizes hotel staff standards!
November 11, 2013
Rated 4.0 out of 5.0 by math1957 Great Service
The desk staff and team were responsive to my needs as a business traveler and I set up my room as a temporary office with their help. They were attentive and responded quickly and affirmatively to my requests. Thanks Union City Crowne Plaza team!
October 28, 2013
Rated 4.0 out of 5.0 by Sleepyhollow Pillows
Little dark parking areas, not enough towels but overall good service. I don't like the prepaid stay ..charged to my Amex right away! Lol
October 13, 2013
Rated 2.0 out of 5.0 by ADesertHare This property should not be a Crowne Plaza
My primary complaint: where is the hot tub? I'll tell you where. It's under about 6 feet of concrete and was there the last time I visited this property. A reasonably disgruntled employee explained that the owner of this property decided that instead of fixing a broken hot tub heating system, they would just backfill the hot tub and fill it with concrete.
Mind you, the hot tub is still listed on the website for the hotel. If I had known this, I would have much rather stayed at the Holiday Inn Express down the street which has provided wonderful service, a working hot tub, and a free breakfast.
Why not just get in the pool? Because it was filled with sunken leaves and didn't look like it has been maintained for a while.
Second complaint, I'm staying in the "executive tower" room. Would you expect that down the hall where there's a sign that says "Vending and Ice Machine" you would find a working vending and ice machine? No! You find an ice machine that is out of service and a Coke machine with a sign that says that Coca-Cola is taking the machine out, so go to the first floor. In fact, the three floors below also have this same sign and broken ice machine. There's nothing executive about this.
The room was reasonably clean and appointed except for towels which seem to be in shortage. I got one face cloth and two towels for a king room. Well, good enough, I guess.
Finally, while I don't play tennis, what is with the "tennis court" on the garage? There's a sign for a tennis court, there's a fence to go around half of a tennis court, and then there's a big leafy puddly mess missing any sign of a court.
This property suffers from neglect. Missing amenities, musty smell, poor maintenance. Long and short, avoid this property and go down the street to the Holiday Inn Express. My opinion of the Crowne Plaza brand has been lowered by other properties, but this one pretty much says that Crowne Plaza is a hotel that IHG wouldn't even want to convert into a parking lot.
October 7, 2013
Rated 2.0 out of 5.0 by dauatx the staff was the best thing about it
this property is in dire need of a renovation, it's pretty disappointing how wildly different the crowne plaza brand/properties are. businesstravelers want consistency and reliability in the accommodations provided in a hotel chain/brand, and i was really disappointed with this crowne plaza. found hairs in the bed which makes me doubt the sheets had been cleaned. building itself is a bit run-down, rooms are dated and dingy-feeling.
September 29, 2013
Rated 5.0 out of 5.0 by Rick6464 I'm coming back.
Second stay here and both times the friendly and attentive staff made any imperfections forgettable. Especially enjoy Paul the bartender. He is a professional bartender , friendly and makes everyone feel welcome.
September 23, 2013