Rated 3.9 out of 5 by 66
Rated 5.0 out of 5.0 by Golda2 Tolles Frühstücksbuffet
sehr tolles Sortiment an köstlichen, auswhlbaren Frühstückssortimenten, ein angenehmes Fitnesscenter, leicht auffindabar, und eine tolle Anlage insgesamt
July 21, 2014
Rated 3.0 out of 5.0 by JayJ24 Average stay, misleading happy hour
My experience with this hotel was pretty average with only one complaint. After we checked in we went to the Crowne Royale Sports Bar & Lounge to enjoy the "complimentary hors d'oeuvre and discounted drinks." When we sat down, we were greeted by the bar tender and we asked if there was a drink menu. He said there wasn't so we then asked if there were any specials. He said there weren't any. We were a little confused and mentioned that on their website says they offer a happy hour from 5-7pm and there were supposed to be complimentary hors d'oeuvre and discounted drinks. He pointed out a table in the corner that had some taquitos and said those were the free hors d'oeurves but there were no discounted drinks and kept insisting that I must have been reading the description from another hotel property. Well, I knew I wasn't mistaken so I pulled up what I read on my phone and showed it to him. His supervisor happened to be standing by the bar at this time so he showed her. We were told the discounted drinks are only for platinum members and you are offered free bonus points or a drink voucher at the time of check-in and that's what they were referring to in their description. I told her that was very misleading and all I got was a "sorry." So in the end, we just ordered an overpriced boring draft beer and got out as quick as we could so we could go spend our money elsewhere at a local restaurant. While drinking our beers though, I think my complaint prompted some other guests to bring up some concerns of their own to the supervisor. I didn't hear their whole conversation but it was concerning the buffet. They just kept getting the same "sorry" I got but there were never any real solutions or outstanding customer service. Pretty dissapointing in that regard.
July 21, 2014
Rated 5.0 out of 5.0 by r1234 Towels
You put a sign up that says you want to help our valuable resources and please hang your towel if you do not need a clean one. Every morning I hang my towel and every evening I get a clean new one.
July 21, 2014
Rated 3.0 out of 5.0 by David2000 In need of a refit....
I received a warm welcome at this hotel and everything was as you would expect at an IHG property except the condition of the rooms and halls.
The carpet had been patched outside our room and it only highlighted how old the original carpet on either side was.
The room furnishings were dated however there was a new mattress on top of the old base so although a little hard the room provided a good sleep.
The pool also had no towels available or a hot tub.
The place is really in need of a refit.
July 18, 2014
Rated 1.0 out of 5.0 by pwh2ump4u Seriously Dissapointed
After 10 plus years of platinum membership this has had to of been the most dissapointing stay I have had. I understand this is an older property and as such shows age but should not show as being dirty. The carpets were worn and the elevator looked like it had not been cleaned in months. I addressed several concerns including not being able to "room charge" at the gift shop to one of the staff. She was attentive and seemed genuinly concerned, indicating the manager would get back to me the next day. I did recieve an email from the manager around 7 PM not addressing my concerns but "understanding I had some issues" and wanting to help. I am in a service related industry and as such take critic seriously and address them in a timely manner. The response from management coming as it did and 24 hours after the fact indicates to me that my problems were not valid enough to take seriously. Suffice to say, I have had my last stay at this property.
I have had nothing but good things to say with the IHG group of properties and will continue to do business. It is unfortunate that my stay made feel compelled to write this review.
July 16, 2014
Rated 3.0 out of 5.0 by nwinlax They need to improve a lot
There is no alarm clock in the room. You better order the morning call or have your own alarm clock.
Not too many power outlets around the bed side.
The bathroom has only one power switch, turn light and fan turn on/off. You can't leave the light on during the night becuase the fan is very noisy. No night light so you will have hard time to find the switch at night.
I received free breakfast but the waiter didn't seem happy to serve any customers. May be it was a buffet, he only collected money at the cashier.
The swiming pool area packed with smokers. I thought this was a non smoking hotel.
July 14, 2014
Rated 2.0 out of 5.0 by Alex916 Comfortable bed, lacking room quality
Even at a discounted price, this hotel room was not worth it. The quality of the room is old and poor.
The ironing board was stained and old. The bathroom floor when I came in was wet. A/C on the wall doesn't work so there is an individual unit near the window. Television has channels but the quality is average. There was not enough outlets in convenient places. No light switches for the lamps. Elevator is slow and looks old.
The only thing nice about this place was that the
amenities were nice, internet was fast, and check-in and out process was easy.
July 10, 2014
Rated 4.0 out of 5.0 by su23 Good hotel
Used Pointbreak from IHG, so obtained the room at a great deal. The front desk staff was great, rooms were clean, etc.
Only 3 issues:
1. the hallway had a weird damp smell
2. the carpets are old and/or ugly and need to be refreshed/replaced
3. the internet is very unreliable. said too many people were already connected and wouldn't let me log in!
July 1, 2014