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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 496 reviews
88%
Recommend This Property

Ratings Breakdown

496reviews

  • 5 Stars
    274
  • 4 Stars
    135
  • 3 Stars
    38
  • 2 Stars
    31
  • 1 Stars
    18

4:00pm check-in is not a good way to please customers

By

June 30, 2016

We arrived at 2:50pm after a long tiring drive. At the front desk we were told that we couldn't check in until 4:00pm. We were then told that we could relax in the lounge area in the meantime. This did not sit well with us (my wife is handicapped). We had to kill an hour before checking in. Then we were put in a room on the second floor. A bunch of foul mouthed,noisy motorcycle guys were put in the rooms on either side of us. All the hotels we've stayed at in the past have check-in at 3:00pm, and allow check-in if arriving early. We will never use Holiday Inn again. By the way, our hotel in Bar Harbor has check-in at 3:00pm, but allowed us to check-in at 1:00pm.

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Terrible stay

By

June 27, 2016

We arrived at the Hotel at 5pm to check in, check in time is at 3pm. We were told the rooms are not clean yet, if you don't have plans can you please come back and check in later. Of course we have plans, that is why we are at a hotel! We ended up missing the beginning of our concert because we had to go back and check in almost 3 hours late. Very unacceptable! If that wasn't bad enough, the lights in the bathroom wouldn't work, the bath tub backed up and wouldn't drain, and the sink leaked water all over the floor whenever you used it. The so called full breakfast ( $10 a person by the way), was no more than a continental breakfast, and not a good one at that. I am not usually one to complain, or leave a bad review, but this was the worst Holiday Inn I have stayed at , and certainly not worth the amount of money we paid.

Posted byHotelStaff
July 01, 2016
Thank you for your feedback. We strive to serve each guest with excellent satisfaction. I apologize for your check in experience. Clearly we failed you and that is unacceptable. We will better for your comments. I am sorry you found our breakfast buffet (eggs, pancakes, french toast, sausage, fruit, cereal, toast/bagels, home fries and assorted beverages) continental like.
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business travel

By

June 22, 2016

the holiday inn is convenient for my business travel
the staff is always great, they do a good job

Posted byHotelStaff
June 24, 2016
Thank you for your kind remarks. I will pass this feedback along to our staff. Travel well...
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Good Stop and a great rest

By

June 19, 2016

Hotel was comfortable and staff was great. Close to the airport and had a great sleep

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Great Place

By

June 19, 2016

platinumelite

Great Staff made for an enjoyable stay.
Good place to stay in Bangor Maine

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Pet Friendly

By

June 17, 2016

I appreciate so much that this Holiday Inn was Pet Friendly!

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Bangor H.I.

By

June 17, 2016

platinumelite

Excellent location. Can accommodate a large group very easily. Staff attentive to the needs of business travelers.

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Very comfortable

By

June 17, 2016

club

We were very pleased with our stay here.we will always stay at a Holliday a Inn

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room noise

By

June 15, 2016

noise from other room fans fans should be mounted on isolation mounts to the wall whic would isolate the sound thru the walls

Posted byHotelStaff
June 17, 2016
Thank you for your suggestion and will pass this on to our engineering manager.
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Neat, clean and friendly staff

By

June 13, 2016

Stayed on business. Very neat and clean facility and centrally located to downtown areas as well as local smaller shops as I needed them.
There was a retirement party going on when I checked in and I fully expected a loud stay but on the contrary, Even with the festivities, the noise level was low and stopped as bed time neared. Good management.

Posted byHotelStaff
June 17, 2016
Thank you for your feedback and understanding. I am pleased that our private function did not interrupt your stay. Travel well....
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Nice place to stay

By

June 09, 2016

club

Holiday Inn - Bangor was a great place to stay. There were four traveling in our group ranging in ages from 25 to 78. I had reserved two rooms for one night. Upon arrival, they had reserved adjoining rooms for us which was very convenient. They had a full-service breakfast, and the service was great. We were signed up for the Stephen King Tour the next morning (0900-1230), and the tour van was picking us up at the hotel. The staff gave us a late checkout at 2 pm so we didn’t have to worry about our luggage. We would stay there again.

Posted byHotelStaff
June 14, 2016
Hello....thank you for your kind remarks concerning your recent stay. Stephen Kings home is a popular sight for our guests! Hope to see you soon. Travel well...
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Comfortable bed and great service.

By

June 08, 2016

The entire establishment was clean, around the clock fresh coffee, what more can you ask?

Posted byHotelStaff
June 14, 2016
Thank you for your kind remarks. What more can you ask? Stay with us again? Travel well...
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