Rated 4.0 out of 5 by 171
Rated 4.0 out of 5.0 by Claw55 Great Staff
We enjoyed our two night stay at the hotel. Everyone we encountered at the hotel were extremely friendly and helpful.
October 23, 2014
Rated 5.0 out of 5.0 by Patsy49 Enjoyable stay
While the rooms were very clean, the rooms need upgrading. The noise coming from the hall was very loud. And during night could hear people in the hallway. Would be nice if breakfast could be served earlier on Saturday as we had booked the package to include breakfast Saturday morning but had to be on our way before they opened at 8am. We had to be to our granddaughter's volleyball game by that time. We were refunded the amount for the breakfast but was inconvenient to have to find another place to eat. But over all stay was nice and our dinner the night before was excellent.
October 22, 2014
Rated 4.0 out of 5.0 by Pbean Service
Service for breakfast was very slow. We waited an hour for our breakfast after ordering it. We were the first ones in the restaurant.
October 16, 2014
Rated 5.0 out of 5.0 by JeepCrazy Clean, comfortable and convient
I have stayed at this location many times over the years. It is my mind it is the only place to stay when in the area.
October 15, 2014
Rated 5.0 out of 5.0 by bluejig2 Wonderful
My wife and I spent two nights at the Holiday Inn Grand Haven-Spring Lake this fall. We returned after spending one night a year earlier while meeting friends for a get together and catch up on the latest. We love this Inn because of the friendly staff and the wonderful nights sleep we get. Clean rooms and great beds when you travel are what you're looking for after all. We didn't eat at the restaurant this year because we were exploring the area trying to find where and what the locals eat. If you are in the area by all means visit the Village Baker and the Baker's Wife, one of the few places you can find Bavarian style pretzels that are out of this world. I would recommend this Inn to anyone.
October 14, 2014
Rated 5.0 out of 5.0 by midtown grand haven
Nice relaxing change of pace from the suburban hotels I normally stay in for business.
October 11, 2014
Rated 5.0 out of 5.0 by ssskaren EXCELLENT CUSTOMER SERVICE
Upon check-in we were told that both the pools were under maintenance. We were given $30/per night off of our bill (we were staying for 3 nights). We were thrilled with that compensation. On Saturday night I had to call down to the front desk @ 12:30 am (I guess that is actually Sunday morning) due to excessive noise from other guests that had decided to make the hallway their personal party space. The front desk was very kind & said that they would send security down immediately. They did. The next morning there was an envelope under our door that contained 2 vouchers for a free Sunday buffet or breakfast, along with a letter apologizing for the noise. This was an extremely generous way to "downplay" the previous night's disturbances. We were thrilled with the staff & how they handled everything. Whenever we come to Grand Haven we will be staying at the Holiday Inn!
October 7, 2014
Rated 5.0 out of 5.0 Great Place
Even though I stayed here due to work, it is a beautiful area, the building
October 7, 2014