Rated 3.9 out of 5 by 128
Rated 1.0 out of 5.0 by hunk1 Poor
We had problems with the A/C unit, it set the smoke detector off. They didn't seem to care. Also the elevator was down for a day and the ice maker on our floor was not working. The worst stay I have ever had at a Holiday Inn.
July 21, 2014
Rated 3.0 out of 5.0 by gillstick Room cleanliness
Not swept or trash removed for 3 days. Bed was made.
July 17, 2014
Rated 2.0 out of 5.0 by Joe991254 Eh, you can do better
Just plain eh would describe this hotel. The staff was fine. The rooms were very small with an even smaller bathroom. The balcony was was filthy. The food at the restaurant was the worst quality I've ever had. I would pass on this place...there are much nicer hotels for the same price.
July 15, 2014
Rated 2.0 out of 5.0 by shril room and stay fair
ask for early check in room not ready until 4 pm. room was not very clean.
July 14, 2014
Rated 5.0 out of 5.0 by wedding July 4 weekend Nice location and friendly staff
Hotel is at a great location on the water with a marina and boardwalk. Nice restaurant on site with indoor and outdoor seating. Friendly staff at front desk and cleaning rooms.
July 10, 2014
Rated 5.0 out of 5.0 by Pretty Particular very pleasantly surprised
Location of property is right off expressway and very close to downtown Grand Haven. Pretty setting sitting on marina. The rooms and common areas appear to be recently renovated, and I was pleasantly surprised that it didn't feel like a Holiday Inn of the 1980s! The amenities were nice with both an indoor and outdoor pool, which were heated nicely according to the kids. Pool towels are ridiculously small, so bring your beach towel. There is an outside deck/bar that had live music, which was nice while looking at the marina. There is some green space for kids to run around. The restaurant was extremely busy for breakfast with several very large groups ..plus being the start of the July 4weekend. The staff worked very hard as a team with everyone pitching in and tending to all tables. Even non wait staff were helping. Everyone was friendly,professional, and the food came quickly with all things considered. I did think the price was high for a Holiday Inn (180ish), but felt a bit better about it after seeing the property.
July 6, 2014
Rated 2.0 out of 5.0 by merkpa No aminities
No microwave, no refrigerator, ran out of ice in ice machine. Beds seemed smaller than std., could not sleep two, would not put in cot or roll-away, had three people one had to sleep on the floor. No normal bkfst on Sunday had an expensive brunch instead. Only thing done to rooms was to replace towels and make beds, waste baskets not emptied, floors not vacuumed during 4 night stay.
July 4, 2014
Rated 5.0 out of 5.0 by AnnaSmiles comfortable bed
was a great experience, although the room a had a weird smell, everything else was great!
July 2, 2014