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Rated 4.0 out of 5 by 183 reviewers.
Rated 3.0 out of 5.0 by Good not great The facility is very nice and the staff was exceptional. They greeted me as a rewards member and even offered the fee upgrade which does not normally happen. The room was set up nicely, bed was comfortable and the bathroom was a good size. All of those are in the plus column. The negative is the outside noise. The walls could not keep out the other room noises and hallway noises. And the noise from the parking lot was horrendous even though we were on the 3rd floor. If I had taken the upgrade, my room location would have been on the other side of the parking lot so that error is partially on me. But the reason for not taking the "upgrade" was because it would have meant 2 double beds instead of a king - not gonna work for my wife and I. The other item that knocked the room down for me is the lack of any outlets on or near the desk. That should be an easy fix seeing as how every other IHG hotel uses the lamps with the outlets in the base. That should be done immediately. November 17, 2014
Rated 5.0 out of 5.0 by Gret Location Great Location, internet speed was slower than expected. But great stay. November 17, 2014
Rated 3.0 out of 5.0 by Nice but not nice My experience wasn't so great but that was mainly because of the guests staying next to us....I also thought for the price and the fact that its a Holiday Inn that they should of provided a complimentary "something" for breakfast...... November 11, 2014
Rated 5.0 out of 5.0 by excellent staff There were a total of three different people that assisted me with my check-in, a couple questions, as well as check-out. One name I couldn't remember. There were two individuals that did stick out: Emily & Jeffrey. They were just a delight to deal with and carry a conversation. I have been a plantinum/elite IHG member for 6 years or so, and it is refreshing to come across hotel team members that smile and seem to enjoy their job. Made me feel comfortable and I will definitely stay here again. Please keep them on board and show them you appreciate their dedication to the hospitality industry. November 11, 2014
Rated 4.0 out of 5.0 by Great value I only stayed one night but the bed was very comfortable and the business center was excellent. The staff was very friendly and internet service was very easy to access and was adequate speed. November 8, 2014
Rated 4.0 out of 5.0 by Spring Lake Hotel Gutes Hotel in guter Lage mit großartigem Personal November 7, 2014
Rated 5.0 out of 5.0 by Chelsea's Wedding I am a VERY experienced traveler (worldwide) and I do not assign grades in such surveys as this one in a cavalier manner. I have assigned the highest grades to the Holiday Inn in Grand Haven/Spring Lake because the establishment EARNED them. This trip was a relatively short one for me, and involved catching up with relatives whom I hadn't seen in a long time. Holiday Inn gave me a wonderful place to "crash" an recuperate for the long weekend. While the minimum set of standards would include air that's cold, water that;s hot, and a bed that's comfortable, Holiday Inn exceeded everything I had hoped to find for myself in a whirlwind weekend.. Well Done!!!! November 6, 2014
Rated 5.0 out of 5.0 by Rundum zufrieden gut, ausgeruht erholen, zentraler Anschluß an das Verkehrsnetz, interessante Lage, so läßt sich ein Aufenthalt im HolidayInn in Spring Lake treffend beschreiben November 6, 2014
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