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Rated 3.9 out of 5 by 143 reviewers.
Rated 5.0 out of 5.0 by Great for a family reunion Every staff member was friendly and extremely helpful, and went out of their way(s) to assist us. The restaurant was very pleasant, the food very good, and the band very fun. I was glad to be so close to the beaches, but to also have the indoor and outdoor pools when the weather was coolish or rainy. Thanx for a wonderful stay. August 16, 2014
Rated 3.0 out of 5.0 by We would come back Overall clean comfortable and very friendly staff. Breakfast was good but the service was extremely slow. One poor girl was overwhelmed with the number of customers she had to serve, while other Holiday Inn staff sat at a booth chatting and drinking coffee August 11, 2014
Rated 3.0 out of 5.0 by average This was a typical motel stay. The location was good and it was clean and the bed was comfortable. August 9, 2014
Rated 4.0 out of 5.0 by nice pool We enjoyed the relaxation of the two pools and hot tub. Even when the little ones enjoyed themselves it was comfortable for the adults August 7, 2014
Rated 4.0 out of 5.0 by Good hotel option for grand haven area, though perhaps a bit overpriced Stayed here for 3 days for a family wedding, we booked here because its one of the only places in the area that lets you block off a bunch of rooms. I liked that they placed us mostly together in the hotel that was a nice touch and the rooms were very nice. Updated recently and they seemed almost new despite the hotel itself being old. They do need to do something about the elevators though. THere are only 2 and they are small, which might be ok if they are both working but during our entire stay there was only the 1 working and it was a big issue. I realize there is only so much the hotel can do about that, it goes down in the middle of summer and the repair company may not come immediately but they should look into getting another elevator installed, maybe just a service elevator? Part of the issue is that the maid service has to use these elevators as well and their carts fill up the whole thing so it was hard to get on in the mornings. The pools were nice and well maintained, the restaurant is quite good for a hotel restaurant. The music at the hotel bar/lounge was way too loud which kind of ruined that option and when we tried to go outside so we could talk we were told that the outside area was "closed" after 11pm. I get that guests might not want noise near their rooms but that music from the bar was way worse than any talking we were doing. August 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Friendly staff. Great rooms with perfect location. Common areas are great as well! Highly recommend this Holiday Inn! August 7, 2014
Rated 3.0 out of 5.0 by A Bit expensive for what you get The Staff, cleanliness of the rooms and quality of the food was GREAT!! But, the hallway noise is VERY LOUD, hard to get any sleep. Also in one of the reviews I read the manager said a roll away bed can be provided free of charge...that's not true...I asked and its $50.00 a night for a single. The elevators had lots of problems, one didn't work, the other sounded like a horror flick as it opened and then thumped back and forth REALLY bad. August 4, 2014
Rated 5.0 out of 5.0 by Food was really good My family had several opportunities to eat on site and found each experience to be flavorful. From the appetizers at the Tiki Bar, to the breakfast during the week and finally the Sunday Buffet the food was hot and tasty. July 29, 2014
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