Rated 4.0 out of 5 by 188
Rated 5.0 out of 5.0 by Barbed Excellent!
This is the most beautiful HIExpress we have used. Someone had
put a great deal of time on design and comfort. We received
great help from the front desk (especially Brandy), and felt very
welcome. She also asked if we wanted points for our visit. This
doesn't always happen - usually they offer us a bottle of water.
Brandy told me we could have points rather than water. This
point should be consistent throughout the HIExpress line.
October 16, 2014
Rated 4.0 out of 5.0 by Park and Flyer Flying Out of Metro
We always use the park and fly program at the Holiday Inn Express because the property is located right next to the off site parking facility and we find this easier and cheaper than parking at the airport.
October 15, 2014
Rated 1.0 out of 5.0 by Timber Tom Really bad --- even for free
So... we had a terrible stay here in July.
Upon arrival, the woman at the front desk was speaking (loudly) to a co-worker whining about how employee discounts at HI chain were "pathetic." Seriously. While she was checking people in. Nice greeting. In no particular order, here are some other issues:
Breakfast closed an hour before the time that the front desk told us. (near disaster when travelling with two teenaged boys.) The room was dirty, there were no towels upon arrival, and at least two light bulbs were burnt out. Air conditioner compressor cycled off after about a minute, blowing hot air the rest of the time (reminder: it was July.)
When I received my offer to critique the stay via email, I did. Viola! A few weeks later, I received a letter offering a free night's stay. Oh goody. We were passing through again in September so we thought we would give it another try.
We arrived at the room to find our key card was not working. Back to the front desk - two more times - then the same attendant told us the key system was down in the entire building. (Maybe you could have told us this when we arrived?) He took us to our room and opened the door with his master key. OK.
No wi-fi. No bulb in desk lamp. It was late, we were tired ...
After about an hour, the air conditioner cycled off / blew hot air ... just like last time. We called front desk. After several calls, the clerk offered to move us to another room for free. Eventually, the clerk came to our room and opened the door for the room next door and allowed us to stay there. Since we didn't have keys to either room, it was a bit of a project, but I give the night clerk an A for effort.
We are Priority Club Gold members and love Holiday Inn Express properties, but my advice is to give this hotel a miss. Even for free, it is not worth it.
October 14, 2014