Rated 5.0 out of 5.0 by Inni Outstanding customer service and quality.
I stayed with my husband at Intercontinental Kiev for few nights end of April 2013.
We were impressed with the outstanding customer service, supreme amenities and great food.
We are looking forward to come back to Kiev in the near future.
One little minor comment I would like to make about salon services.
At the end of our stay, I stopped at the reception area of the spa and asked if I can have my nail polish removed. I was willing to pay for it.
The answer was "our manicurist is not available". No further assistance was offered to me. I was a bit upset with the answer, but decided not to pursue this unpleasant situation.
I feel like salon personnel have a lack of customer service, which is absolutely essential for this type of hotel.
April 30, 2013
Rated 1.0 out of 5.0 by JEDM Frustrating experience
Terrible service. On our arrival the staff could not find our reservation and it was mainly us who spent 15 minutes trying to clarify the situation. Further, the room was OK but not very spacious. Though tea and coffee making facilities were highly welcome esp. with reference to the following events.
Borsch at dinner was extremely disappointing. As well as the service.
The staff informed us that they do not serve take-away breakfast for early-leavers even if it is paid for (which is quite unexpected for a hotel with that number of stars and the room price).
The boy receptionist simply ignored us saying: I cannot help you! and did not move a finger to assist us. Trained smiles, trained phrases, no soul and hospitality. In total we have - frustrating experience.
April 11, 2013
Rated 3.0 out of 5.0 by Parkzy Club level
Sadly the food served for dinner was absolutely horrible. First night was cardboard fried chicken withside dishes that looked like they were prepared days before,the next two nights we were served meatballs both nights!!! To spend that kind of money and be served leftovers, which weren't good the first time is ridiculous. Breakfast was okay, only because it was made to order ( omelette was runny) and there was no lunch to speak of. When I stayed at this property last year, we could order off a limited menu and the food was terrific, making this stay worse, as I was looking forward to a repeat of my prior experience . Certainly I would not recommend the club level for any reason .........
February 18, 2013
Rated 5.0 out of 5.0 by Hapie Great hotel
Staff very good, show genuine loyalty to repeat clients.
Room very good, food and beverages excellent. Nice location, all very good indeed.
Only negative, sometimes housekeeping not consistent with providing soap and small face towels. Minor criticism though as you can request at any time.
February 18, 2013
Rated 4.0 out of 5.0 by Commander Best sleeping comfort
All over Friendly staff, but a lot of young new training staff, which still need to be formed within the Intercontinental.
As a regular customer within the Hotel Intercontinental in Kiev, i noticed a lot of changes within the managers and supervisors. The new Managers have the feeling to redesigne the wheel.
It is sad to see how established processes are questioned, staff made feeling stupid, and blamed for nothing from superiors.
I think that your managers, specially food and beverage, should be straithened up before starting to change anything.
By the way, best breakfast within group, till now.
February 11, 2013
Rated 3.0 out of 5.0 by paoloedward My stay from jan 26 till jan 28
It was certainly not the most memorable stay. As Platinium Ambassador member I used for the first time my weekend certificate
and honestly speaking was not really happy fort the following
- no special attention at my arrival
- despite the fact that I booked a room with breakfast at least for the first night this was not valued and had to pay consequently for a new one.
- the access to the pool was disturbed by maintenance work during the day
- All in all I wonder if I really need to book my next stay in Dubai at Intercontinental.
February 3, 2013
Rated 5.0 out of 5.0 by nicolas75flyertalk Faultless service in an elegant atmosphere
The corner King Executive club room with city view, on last floor is more a junior suite than an executive room.
Around 55 sqm. 2 balconies. Very nice view over the city
Large room with bed (a bit hard), armchair, desk.
Elegant classic décor, with a Parisian feeling
Television set with large selection of international channels
Small bathroom with bathtub. Azzaro amenities.
Separate desk/closet aera with balcony. Kettle.
Efficient air conditioning (but which stops with no reason)
Wifi works very well and only needs to connect once with password
Very nice fruits plate
The club lounge offers drinks and (excellent) cookies during the day.
In the morning, you can have a superb breakfast (large selection of great homemade products) in the same room (but opened to anyone, which means that service can be long/you may wait to have a table ready).
In the evening, a 2 course menu is offered in the Italian restaurant (very good food, lovely staff)
- Amazing quality of service (at the level of the very best international hotels), from bellboy to concierge teams, reception, spa, club lounge, bar and restaurant. A true professionalism, style, responsiveness, willing to help
- Nice location
- Nice classic interior design, great view
- Very pleasant indoor pool
- Nice club lounge
- Great breakfast
- Printed version of "Le Monde" was delivered without asking (nice touch)
- Great view from the top roof terrace/bar (but the style is a bit too much nouveau riche for me; I do prefer the atmosphere of the bar at the excellent Pinchuk Art Centre)
- Nothing really
Kiev is a great city, but very large. You definitely need to rent a bicycle in summer time if you want to visit the numerous interesting places.
January 4, 2013
Rated 5.0 out of 5.0 by PB38 Great staff, superb hotel.
I always stay here when in Kiev. Special attention for everybody. Nice location, all type of rooms are luxurious especially the ones looks outside on higher floors. Superb breakfast, great concierge.
Not comparable with older IC hotels (like Prague, Malta...).
November 21, 2012