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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    84%
    Recommend This Property

    Overall Experience

    4.3

    based on 372 reviews
    84%
    Recommend This Property

    Ratings Breakdown

    372reviews

    • 5 Stars
      235
    • 4 Stars
      73
    • 3 Stars
      26
    • 2 Stars
      18
    • 1 Stars
      20

    Long time guest

    By

    December 08, 2019

    As a long time guest of Candlewood Suites, this property has more drama from the Sales Manager and Owners I have ever seen. From being extremely rude to guests and employees to telling guest they cannot use the recliners in the lobby with a big screen TV. When they arrive on the property the tensions are so thick, you can cut them with a knife. Makes everyone here very uncomfortable. The property could definitely use some updates as well.

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    My stay

    By

    November 27, 2019

    With new management team their has been a big change in the atmosphere at the hotel.
    Ashley introduced herself and made me comfortable from the beginning.

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    Comfortable and affordable

    By

    November 26, 2019

    platinumelite

    The hotel suited the needs of my stay. The bed was comfortable and the room was well equipped.

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    IHG

    By

    November 24, 2019

    The property was in decent condition. The location seemed to be in a not so great part of town. Overall the stay was good and the room was clean.

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    My stay

    By

    November 22, 2019

    I have stayed at this property many times in the past.
    The difference i see on this stay is as follows.
    PROS
    1 New management company was an excellent idea.
    2 The manager Ashley i think is her name? Was very pleasant to talk to and assured me more improvements are on the way.
    3 New washers and dryers
    4 Excellent location for my visit.
    Cons
    1 Lobby is to small can not accommodate large amount of guest at 1 time
    2 Mattress are a little soft for my liking.

    Please keep up the greatly appreciated improvements, these will only improve the quality of my stays from this point on.

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    More than i expected

    By

    November 18, 2019

    The check in and customer service was great. Well accommodating and the suite was perfect.

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    Good place to stay and great stsff

    By

    November 17, 2019

    club

    This hotel was clean, nicely appointed and close to the Interstate and restaurants. Great staff at check in and check out. Would stay there again if I’m the area.

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    No hot water

    By

    November 15, 2019

    Took way to long to check in and no hot water. Very disappointed

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    Friendly staff, quiet, comfortable bed.

    By

    November 13, 2019

    Very helpful and friendly staff. Upgraded my room without asking. Directed me to local food.

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    Filthy Room

    By

    November 10, 2019

    club

    When we first arrived at the hotel we were impressed with the outward appearance, but boy did that change once we stepped inside the room. It was a late night for us traveling, so it was around midnight when we arrived to our room. First off there was a candy laying in the middle of the floor in the living room, there are bottle caps in the kitchen floor along with trash and dirt beside the kitchen trashcan. When we finally made it to the bedroom the first pillow we saw laying in the front of the bed had a bloodstain on it. GROSS!!!! The bathroom was so nasty that there was buildup in the corner and a deodorant top behind the toilet. The tub nor the floor had been cleaned which looked like in a while. There was a dirty towel behind the television in the living room my husband found the next morning. Upon checking out we showed the front end desk manager the pictures and voiced our concerns and she mentioned her general manager was arriving shortly and would call us. This was four days ago and we have yet to hear anything. I travel a lot for my job and I have never stayed in a IHG hotel this filthy EVER. This was by far the worst experience I have ever had with hotel cleanliness and management.

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    Hal

    By

    November 04, 2019

    Absolute awesome staff. Very accommodating and friendly. It’s home away from home. Very quite. Facilities are awesome for extended stay.

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    The bed was amazing

    By

    November 04, 2019

    I stayed a few days for business so I pretty much only slept there. That bed was super comfy and I couldn’t stay awake for more than five minutes once I got in it. The only issue I had was a leak under the kitchen sink.

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