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 Guest Reviews
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84%
Recommend This Property
Overall Experience 4.3
84%
Recommend This Property
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Long time guest
ByThe man
December 08, 2019
As a long time guest of Candlewood Suites, this property has more drama from the Sales Manager and Owners I have ever seen. From being extremely rude to guests and employees to telling guest they cannot use the recliners in the lobby with a big screen TV. When they arrive on the property the tensions are so thick, you can cut them with a knife. Makes everyone here very uncomfortable. The property could definitely use some updates as well.
My stay
ByTOOMEY
November 27, 2019
With new management team their has been a big change in the atmosphere at the hotel.
Ashley introduced herself and made me comfortable from the beginning.
Comfortable and affordable
ByFrequent Traveler
November 26, 2019
The hotel suited the needs of my stay. The bed was comfortable and the room was well equipped.
IHG
ByClark Kent
November 24, 2019
The property was in decent condition. The location seemed to be in a not so great part of town. Overall the stay was good and the room was clean.
My stay
ByTOOMEY
November 22, 2019
I have stayed at this property many times in the past.
The difference i see on this stay is as follows.
PROS
1 New management company was an excellent idea.
2 The manager Ashley i think is her name? Was very pleasant to talk to and assured me more improvements are on the way.
3 New washers and dryers
4 Excellent location for my visit.
Cons
1 Lobby is to small can not accommodate large amount of guest at 1 time
2 Mattress are a little soft for my liking.
Please keep up the greatly appreciated improvements, these will only improve the quality of my stays from this point on.
More than i expected
ByMde100
November 18, 2019
The check in and customer service was great. Well accommodating and the suite was perfect.
Good place to stay and great stsff
ByL.Amirault
November 17, 2019
This hotel was clean, nicely appointed and close to the Interstate and restaurants. Great staff at check in and check out. Would stay there again if I’m the area.
No hot water
ByNot happy
November 15, 2019
Took way to long to check in and no hot water. Very disappointed
Friendly staff, quiet, comfortable bed.
ByTraveler
November 13, 2019
Very helpful and friendly staff. Upgraded my room without asking. Directed me to local food.
Filthy Room
ByPriss
November 10, 2019
When we first arrived at the hotel we were impressed with the outward appearance, but boy did that change once we stepped inside the room. It was a late night for us traveling, so it was around midnight when we arrived to our room. First off there was a candy laying in the middle of the floor in the living room, there are bottle caps in the kitchen floor along with trash and dirt beside the kitchen trashcan. When we finally made it to the bedroom the first pillow we saw laying in the front of the bed had a bloodstain on it. GROSS!!!! The bathroom was so nasty that there was buildup in the corner and a deodorant top behind the toilet. The tub nor the floor had been cleaned which looked like in a while. There was a dirty towel behind the television in the living room my husband found the next morning. Upon checking out we showed the front end desk manager the pictures and voiced our concerns and she mentioned her general manager was arriving shortly and would call us. This was four days ago and we have yet to hear anything. I travel a lot for my job and I have never stayed in a IHG hotel this filthy EVER. This was by far the worst experience I have ever had with hotel cleanliness and management.
Hal
ByHalH
November 04, 2019
Absolute awesome staff. Very accommodating and friendly. It’s home away from home. Very quite. Facilities are awesome for extended stay.
The bed was amazing
BySankofakerr
November 04, 2019
I stayed a few days for business so I pretty much only slept there. That bed was super comfy and I couldn’t stay awake for more than five minutes once I got in it. The only issue I had was a leak under the kitchen sink.